I was compelled to write a review just to let other travellers know to keep away from this place. We pulled into the Gateway Inn on a late Friday evening after a long 10 hours on the road. It was pouring rain and the sign said open but the door was locked. My husband rang the bell twice before a man (caretaker) stuck his head out of a second floor window and asked my husband questions for 10 minutes before finally coming downstairs to let him in the door. The rooms were old and not very clean. Furniture/fixtures are from 1970. There was a burnhole in the beadspread and the TV was fuzzy. The next morning we discovered there was no extra toilet paper and no phone to buzz the caretaker to ask for some. I got dressed to walk to the main office to get some and the door was locked. A woman unlocked it and when I explained the problem she acted like she didn't believe me. Soon after, I went to take a shower and the cold tap did not work and twisted off in my hand!! At this point, I was very UNhappy about the situation and went back to the main office to complain and get our money back. The woman took her time to unlock the door for me and told me not to take my frustrations out on her. She didn't know where the caretaker was so had to go find him. I went with her and when we found him he acted like he didn't believe me. We did get a refund but it took a lot of hassle@!!! BEWARE!!
- Official Description (provided by the hotel):
- The Gateway Inn is located in the spectacular beauty of the Canadian rocky mountains, less than 2 minutes from the east gate of Banff National Park and only 15 minutes east of the town of Banff. The Gateway Inn is conveniently located less than 5 minutes west of Canmore off the Trans Canada highway #1 at exit 83 for Harvey Heights. Our property 7 acre property features incredible views down the Bow Valley, plenty of space to roam, a playground for small children and a fire pit for that true Canadian outdoor experience. ... more less
- Reservation Options:
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- Also Known As:
- Gateway Hotel Canmore
- Gateway Inn Harvie Heights, Alberta