To any travellers planning to stay in Canmore, Alberta Please do not plan to stay at the Gateway Inn.
My family and I had a very bad expirence with the Gateway Inn. I had phoned the Gateway Inn in early March and spoke to the gentleman that takes the reservations. In this conversation a cabin was booked for 8 adults and 3 young children. My name, address, credit card info was taken and I was told I would receive a confirmation via email shortly thereafter.
A week passsed, I sent an email inquiring where our confirmation letter was. I in turn received a borderline sharp email informing me that no reservation is confirmed without a first night payment??
I then phoned and spoke to the gentleman again and re- confrimed all info, with relief that we had not lost our reservation. Now again expecting an email confirmation, I checked my email only to find the most unprofessional, rude email I have ever received.
When I did phone the Gateway Inn asking what was going on the lady who was the manager/owner hung up on me twice. My husband then phoned later and spoke to her. Bottom line the Gateway Inn saw no fault in the way we were treated, she was very rude and unprofessional and clearly uninterested that we had made this reservation 2 weeks prior. With a large group it is difficult to find accommidations. A mistake was obviously made by the gentleman taking our reservation, but this manager/owner treated my husband and I as though we had done something wrong.
All around very bad experience. Planning vacations
are stressful enough without dealing with a situation like this. I truely hope this report sheds a little light on what you may run into at the Gateway Inn, Canmore, Alberta.
- Official Description (provided by the hotel):
- The Gateway Inn is now under NEW Management as of March 01 2015. The Gateway Inn is located in the spectacular beauty of the Canadian rocky mountains, less than 2 minutes from the east gate of Banff National Park and only 15 minutes east of the town of Banff. The Gateway Inn is conveniently located less than 5 minutes west of Canmore off the Trans Canada highway #1 at exit 83 for Harvey Heights. Our property 7 acre property features incredible views down the Bow Valley, plenty of space to roam, a playground for small children and a fire pit for that true Canadian outdoor experience. ... more less
- Reservation Options:
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- Also Known As:
- Gateway Hotel Canmore
- Gateway Inn Harvie Heights, Alberta