As the title suggests this hotel didn't meet my expectations at all. The place is modern and looks like a new prison block from outside. On arrival the reception doesn't look too bad but there was only one person on reception for a party of 50. We were allocated a room on the second floor, which as we'd let the hotel know of my partners mobility problems I was surprised about. On entering the room we found a number of issues, the table has cup and glass rings on it, the bathroom had a broken tile with a sharp edge and grouting falling out of the tiles, there were no spare pillows or blankets in the room. In addition we had an over bath shower. We raised the issue with hotel, the person on reception had no authority to deal with our complaint and it was only when we raised the issue with the tour leader something was anything done. We were moved to a larger room with disabled facilities. You'd think that would be problem solved, oh no the bathroom stank of mould and unclean drains. As this was a one nighter I decided to do no more.
The group dinner consisted of vegetable soup, not bad, chicken in mushroom sauce, could do better and finally what the chef called Brazilian Tart, which was quite good.
The site is in the middle of no where so there is absolutely nothing to do unless you have a car, which we didn't. There is a bar area but not particularly well stocked. The big issue on this Saturday night was simply a total lack of adequate staff numbers. The site is probably aimed at business people looking for a night, a good meal and a beer or two before retiring to check E mails etc. I really hope I never have to do business in this area and get stuck in this hotel.
- Also Known As:
- BEST WESTERN Hotel Horizon Belgium/Ghislenghien
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Tingo, Orbitz, Hotels.com, Agoda, Venere and Otel so you can book your BEST WESTERN Hotel Horizon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.