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“Very disapoited” 2 of 5 stars
Review of Starling Geneva Hotel & Conference Center

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Starling Geneva Hotel & Conference Center
4.5 of 5 Hotel   |   Route Francois-Peyrot 34, Le Grand Saconnex, Geneva 1218, Switzerland   |  
Hotel amenities
Heidelberg, Germany
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Very disapoited”
2 of 5 stars Reviewed December 31, 2012

It is a pity with such a big new hotel but staff at the counter do not know how to smile and be friendly with guess (especially one asia staff at the counter was really unfriendly ( I am asia). If you come for travel in Geneva please stay in the ccity, do not come here, it is not convenince.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, General Manager at Starling Geneva Hotel & Conference Center, responded to this review, January 25, 2013
Dear guest,
We are sorry to read that you did not feel welcomed during your stay. Please be assured that your experience did not reflect our standard of service.
We continuously train and follow all the team members to assure the best possible attention to our guests ‘expectations. Obviously it did not work in this case and we do apologise for the perception you had of our hotel.
Nevertheless, we hope to have the opportunity to welcome you again under other circumstances.
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334 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Stockholm
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 29, 2012 via mobile

Room was great, spacious and clean (although one towel did have a bit of a blood stain). Room service was excellent, food and especially the dessert was divine!
Next day at breakfast we however got disappointed. At 39 CHF per person we expect top notch food and this was unfortunately not the case. The cold cuts were dry and discoloured and the cheese sweaty and old looking. When told about the cheese the waitress changed it but still did not see the poor cold cuts quality. I could understand if something like this was overlooked due to a stressful and busy restaurant, but the place only had us and three other couples in it - with 3 (!!) staff standing around!
All in all it was a nice place, but felt a bit pretentious and impersonal in the hugh reception area.
Their wellness area seemed nice too but we only tried the water massage bed which was an experience.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, General Manager at Starling Geneva Hotel & Conference Center, responded to this review, January 25, 2013
Dear Guest,
We are very sorry that your appreciation of your stay was spoiled by the problem you mentioned with the breakfast buffet.
Your remark did not match the philosophy of our Chef, which is to offer to our guests a large variety of products always fresh and of high quality. Obviously this was not the case at this time, and for this, we do apologise most sincerely. Please be assured that the follow up has been made to avoid such problem in the future.
We thank you for your valuable comments and hope that we will have the pleasure to welcoming you again at the Starling Hotel Geneva; this will give us the opportunity not only to show you how your breakfast experience can be tasty but also to relax at the swimming pool.
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Madrid, Spain
Top Contributor
167 reviews 167 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed December 20, 2012

We stayed in this hotel for one night, because we missed our flight and wanted to stay at a nice place close to the airport, since the next morning we had an early departure. The room was nice and the common areas too. But the service, with the exception of room service, was disappointing. We arrived at 9.30 at night and were told that the restaurant closes at 10. We rush to have dinner, all exhausted from the stress of the missed flight and all, and are told that we would have to wait at least 45 minutes to be served! And the restaurant was half empty!!!!

So we decide to go to our rooms and order room service. We ask what is the fastest plate the could bring and the person responsible understood how tired and frustrated we were. In 20 minutes food was served, in our rooms. I can't tell you how happy our kids were.

The rooms were nice, but the noise insulation was not good and every time that a door opened or closed at another room we could clearly hear it. Also the heating system was either off or very hot. It couldn't really be set at a stable temperature And the bathroom trash can had not been emptied from the previous guest! And that is in Switzerland!

We asked for a 4 star hotel at the airport and that's what was proposed to us. So we took it. But I wouldn't choose to stay there again. We travel a lot in Switzerland and we know that things can be really better than this.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Responsable relations clients at Starling Geneva Hotel & Conference Center, responded to this review, February 12, 2013
Google Translation
Chers clients,
Nous sommes désolés que l’ensemble de nos prestations n’ait pas reflété les standards de service et de qualité qui sont les nôtres. Nous le sommes d’autant plus qu’un malentendu est certainement à l’origine de votre insatisfaction car le restaurant l’olivo et le C bar & lounge sont respectivement ouverts jusqu’à 23h et minuit.
Nous sommes ravis que vous ayez apprécié les prestations du Room service et soyez assurés que la même qualité de service aurait été délivrée dans l’un ou l’autre de nos points de vente.
Nous espérons que vous reverrez votre position et que nous aurons le plaisir de vous accueillir à nouveau au Starling Hotel Geneva.
Bien à vous.
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Zofingen, Switzerland
Top Contributor
120 reviews 120 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 7, 2012

Pretty new or renovated Hotel very close to Geneva Airport. Rooms are reasonably sized, bath is well equipped, TV and WiFi are good and for free, you can open the window. Breakfast is good but quite expensive for the value offered. Likewise the room is pretty expensive (but this is Geneva).

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Responsable relations clients at Starling Geneva Hotel & Conference Center, responded to this review, December 11, 2012
Dear Guest,
Thank you for your nice and warm comment!.
We are glad that you spent a great time at the Starling Hotel Geneva.
We are looking forward to welcoming you again at the hotel,
Best regards
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Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 25, 2012

I've stayed at this hotel and I have to say "chapeau". Despite the high volume, the hotel is immaculately kept. the rooms are big, and the beds are King size and the duvets are excellent. the bathrooms are modern and spotless. there's a nice gym and pool. now shopping center (at least I couldn't see one). For business travelers it's a very safe and very good choice. Breakfast is lavish.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2012

This hotel was a great combination of being close to the city and the airport. The breakfast included in my room was great with a wide selection, the staff was very nice and they give you a free public transportation card for the duration of your stay. You can reach the city by a 5 minute walk to the bus and a 10 minute ride or you can take the free airport shuttle to the airport and take the train in to town which took me a total of 30 minutes including walking. Despite being close the airport it was a very quiet hotel and there are two restaurants and a bar/restaurant located onsite. The only drawback is being away from the city center but this can be a good thing too! A recommended property.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Guest Relations Manager at Starling Geneva Hotel & Conference Center, responded to this review, November 13, 2012
Dear Guest,
We are pleased to read that you enjoyed your stay at the Starling Hotel Geneva. Thank you for having taken the time to share your delightful experience on Tripadvisor.
We look forward to welcoming you back to the Starling Hotel Geneva very soon.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hofn, Iceland
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed one night and was immensely impressed (I'm a little suspicious of some of the 1-star "Terrible" reviews too).
The building and rooms and all public areas are uber-modern which may not be to everyone's taste but the bedrooms and bathrooms are extremely large, extremely well-equipped and comfortable.
The location is definitely "Geneva airport" not "Geneva" and it's all obviously focused on Palexpo, rather than city visitors.
Staff were welcoming and friendly.
The bar was a little sterile, but that's not uncommon in these out-of-town airport hotels.

The shuttle service to the airport works well but if taking the #5 bus, it is essential to use the stop at Grand Saconnex Place rather the seemingly more logical Palexpo (because there is no way through) at the latter.

Room Tip: Low numbers are away from the lifts
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Guest Relations Manager at Starling Geneva Hotel & Conference Center, responded to this review, November 9, 2012
Dear Guest,
We are pleased to read that you enjoyed your stay at the Starling Hotel Geneva. Thank you for having taken the time to share your delightful experience on Tripadvisor.
We look forward to welcoming you back to the Starling Hotel Geneva very soon.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Starling Geneva Hotel & Conference Center

Address: Route Francois-Peyrot 34, Le Grand Saconnex, Geneva 1218, Switzerland
Location: Switzerland > Geneva > Le Grand Saconnex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 hotels in Le Grand Saconnex
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Starling Geneva Hotel & Conference Center 4.5*
Official Description (provided by the hotel):
Ideally located to 3 minutes away from Geneva Airport and 10 minutes away from the city center and Lake Geneva, the Starling Geneva Hotel & Conference Center offers all the services of a four-star Superior hotel. Close to Palexpo exhibition center, Switzerland’s largest hotel welcomes its guests in a modern and warm frame. Comfortable limousines provide free quality transportation service from and to Geneva Airport every 15 minutes, from 5.10 am till 11.45 pm. ... more   less 
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Also Known As:
Starling Geneva Hotel Geneva
Starling Geneva Hotel And Conference Center
Crowne Plaza Geneva
Geneva Crowne Plaza
Starling Geneva Hotel & Conference Center Canton Of Geneva, Switzerland

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