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“Superb, uber-modern” 5 of 5 stars
Review of Starling Geneva Hotel & Conference Center

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Starling Geneva Hotel & Conference Center
4.5 of 5 Hotel   |   Route Francois-Peyrot 34, Le Grand Saconnex, Geneva 1218, Switzerland   |  
Hotel amenities
Hofn, Iceland
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
“Superb, uber-modern”
5 of 5 stars Reviewed November 7, 2012

Stayed one night and was immensely impressed (I'm a little suspicious of some of the 1-star "Terrible" reviews too).
The building and rooms and all public areas are uber-modern which may not be to everyone's taste but the bedrooms and bathrooms are extremely large, extremely well-equipped and comfortable.
The location is definitely "Geneva airport" not "Geneva" and it's all obviously focused on Palexpo, rather than city visitors.
Staff were welcoming and friendly.
The bar was a little sterile, but that's not uncommon in these out-of-town airport hotels.

The shuttle service to the airport works well but if taking the #5 bus, it is essential to use the stop at Grand Saconnex Place rather the seemingly more logical Palexpo (because there is no way through) at the latter.

Room Tip: Low numbers are away from the lifts
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Guest Relations Manager at Starling Geneva Hotel & Conference Center, responded to this review, November 9, 2012
Dear Guest,
We are pleased to read that you enjoyed your stay at the Starling Hotel Geneva. Thank you for having taken the time to share your delightful experience on Tripadvisor.
We look forward to welcoming you back to the Starling Hotel Geneva very soon.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 4, 2012

I stayed for 3 nights in October and it was a disaster from start to finish.
For a start the heating/ air conditioning did not work. I sat in my room in my coat for half an hour before anyone attended, however they could not fix it. Another hour or so later someone turned up with an electric radiator that of course could not provide enough heat for a large room.
Later on another engineer turned up who managed to turn on the heatin but the controll did not work , so by the time I got back from dinner my room was boiling hot, and no there was no window that you could open.in the morning I was woken up by the wake up call of my neighbour as there was a connecting door between the two rooms you could hear everything!
Dinner was a disaster too with my main course arriving cold. They kindly took it away , to bring the same dish back a few minutes later after it spent a few more minutes on the grill...
Day two I complained again about the aircon and was told what is the problem , the room is hot!
So I told them the problem is that the comntroll does not work. Eventually they moved me to the room next door as I insisted I needed to be able to rest. As soon as I moved they started fixing the system , with all the noises I could not rest.
On day two at 430 pm my room was still not cleaned, when I caomplained I was advised this was normal.if I wanted they could send someone around soon. The point is when you attend a conference you just want a clean , comfortable room and no cleaners and engineers when Im there.
Their complimentary shuttel service every 20 mins left us waiting at the airport 45 mins.
Never again!

I

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Responsable relations clients at Starling Geneva Hotel & Conference Center, responded to this review, November 13, 2012
Dear guest,

Thank you for your valuable comments, which show an unfortunate series of situations, which do not reflect our standard of service.

We continuously train and follow all the team members to assure the best possible attention to our guests ‘expectations. Obviously it did not work in this case and we do apologise for the perception you had of our hotel.

Nevertheless, we hope to have the opportunity to welcome you again under other circumstances.

Regards.
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ireland
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2012

Excellent business hotel near the airport; This a big impersonal hotel that knows its business, clintel and does its work very well. Its clean, chic, sophisticated, with great service. rooms are very comfortable, food is excellent the breakfast buffet is wonderful. Its would be hard to find fault with this place. They have a nice fitness center and spa also.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Responsable relations clients at Starling Geneva Hotel & Conference Center, responded to this review, November 1, 2012
Dear Guest,
Thank you for your nice and warm comment! We are glad that you spent a great time at the Starling Hotel Geneva.
We look forward to welcoming you back to the Starling Hotel Geneva very soon.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
268 reviews 268 reviews
55 hotel reviews
Reviews in 66 cities Reviews in 66 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed October 30, 2012

First of all, the decor: they didn't go in for bland and safe, it's borderline kitsch with bright colours and odd sculptures.
Second, the swimming pool: it's clean and long enough to swim laps (when there isn't an aquagym lesson on: it's open to non guests through membership, so can get crowded. There's a sauna and a steam room as well.
Third, the breakfast buffet, although expensive, offers a wide variety of hot and cold, sweet and savoury foods, and they serve decent coffee.
Otherwise it's a typical but comfortable and welcoming airport hotel. The lobby shows flights arrivals and departures, and the shuttle to the airport runs every 15 mns (except at night between the last arrival and first morning departure so if you've gone to town for dinner and are coming back very late you'll have to catch a taxi).
Some of the rooms have been modernised, and are very pleasant with a modern and spacious feel. The ones that haven't yet been refurbished are a bit grim. The hotel has two wings and extremely long corridors so if you don't welcome the exercise ask for a room close to the lift.
The seasonal courtyard bar with its fountain and herbal garden is a very relaxing place.
The restaurant L'Olivier is expensive and doesn't offer a great deal of choice. Room service is also expensive. If you have time, you're better off taking the shuttle back to the airport and jump on a train to go into Geneva, where there are many excellent restaurants and cafes. A transport card is provided free upon request for the duration of your stay (they usually offer it when you check in, but not always).
The staff are generally well trained (some are Ecole Hoteliere trainees), courteous and efficient.
Wifi is available everywhere in the hotel.
Overall a cut above most airport hotels.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2012 via mobile

We were recommended the hotel by a friend who saw the room sizes stated as 400 sq feet+ and they were.nicely done with simple but nice toilets.we realized how much value the spaciousness gave us.
The hotel was a mix between old style rooms & contemporary lobby& f&b spaces.
The cp drop to the aport was every 15 mins.
B'fast was well laid out & the nervous interns were sweet.
It wasn't a Lesutra (the indian art hotel in Mumbai) but there was an attempt at art.
The GM's wife I believe is fond of it.
We would recommend this as a good 4star property.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Guest Relations Manager at Starling Geneva Hotel & Conference Center, responded to this review, October 25, 2012
We thank you for your nice comments and are pleased to read that you enjoyed your stay at the Starling Hotel Geneva, Switzerland’s largest hotel.
We hope that during your next stay in Geneva, we will have the pleasure to welcome you another time, allowing you to appreciate how close is the hotel from the Lake Geneva and the city-center.
Best regards,
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Bucharest, Romania
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 15, 2012 via mobile

Nice modern just for transit hotel. Close to airport and Palexpo. Far, far from Geneve center. With a very nice spa, this hotel can be a good choice to stop over between two flys. But, because is a BUT, the services offered like exchange rate are not fair. So ask first about their prices for everthing!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2012

Since Starling has taken over the management of this hotel ( this used to be the Crowne Plaza), things are improving.
Check innis always professional and fast, you also get a free transportation voucher to use within the Geneva area.

Breakfast is obviously buffet style, with a good array of hoth cold and hot dishes, pastries etc.
Especially the Eggs Florentine are to be recommended, as are the Croissants and fine selection of Yoghurts.

The rooms on the oldest side have been renovated, are quite small but include all amenities needed. Especially the bathrooms are beautiful. Hallways can be a bit dark.
A good thing is that ice machines are located on every floor. this is also the case in the newer part of the hotel.

Wifi is now included in the rate and available in the rooms. A Plus as this was not the case when the hotel was still under Crowne Plaza management.

The Fitness facilities and Pool are simply fantastic. professional equipment, large and modern.

Negative points to this hotel:
# the prices for mini bar items and room service are like usual criminal.
# the hotel is far from the Centre, but free transportation cards are supplied.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania L, Guest Relations Manager at Starling Geneva Hotel & Conference Center, responded to this review, October 10, 2012
Dear Guest,

We are pleased to read that you enjoyed your stay at the Starling Hotel Geneva. Thank you for having taken the time to share your delightful experience on Tripadvisor.
We are looking forward to the pleasure of welcoming you during your next visit in Geneva.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Starling Geneva Hotel & Conference Center

Address: Route Francois-Peyrot 34, Le Grand Saconnex, Geneva 1218, Switzerland
Location: Switzerland > Canton of Geneva > Geneva > Le Grand Saconnex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 hotels in Le Grand Saconnex
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Starling Geneva Hotel & Conference Center 4.5*
Official Description (provided by the hotel):
Ideally located to 3 minutes away from Geneva Airport and 10 minutes away from the city center and Lake Geneva, the Starling Geneva Hotel & Conference Center offers all the services of a four-star Superior hotel. Close to Palexpo exhibition center, Switzerland’s largest hotel welcomes its guests in a modern and warm frame. Comfortable limousines provide free quality transportation service from and to Geneva Airport every 15 minutes, from 5.10 am till 11.45 pm. ... more   less 
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Also Known As:
Starling Geneva Hotel Geneva
Starling Geneva Hotel And Conference Center
Crowne Plaza Geneva
Geneva Crowne Plaza
Starling Geneva Hotel & Conference Center Canton Of Geneva, Switzerland

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