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“Perfectly Adequate” 5 of 5 stars
Review of Holiday Inn Express Lisbon Airport

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Holiday Inn Express Lisbon Airport
3.0 of 5 Hotel   |   Rua Da Guine | Antigo Edifício Hidrotecnica, Prior Velho 2685-334, Portugal   |  
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Ranked #1 of 1 Hotels in Prior Velho
GreenLeadersGold level
BARNSLEY, SOUTH YORKSHIRE
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Perfectly Adequate”
5 of 5 stars Reviewed January 23, 2013

Perfect for an overnight stay when you have an early flight the next morning. Good sized room, huge bed, plenty of pillows. Immaculately clean and functional bathroom. Friendly staff with superb English language skills. Food available that won't win awards but fills a hole pleasantly. Two mins to the airport. What more would you need in this circumstance.

Room Tip: No noise issues with our room at the back on the first floor.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Halesworth, United Kingdom
Top Contributor
124 reviews 124 reviews
60 hotel reviews
Reviews in 84 cities Reviews in 84 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 22, 2013 via mobile

It is probably worth it's three stars. A polite but rather long signing in considering I had pre booked. Room OK but the window rattled all night - there was no milk on the tea tray but was brought up on request - the shower soap dispenser was falling off the wall - and I couldn't access the TV movie channel. Bed comfy with selection of pillows and the bathroom was fine. Decent breakfast but the evening meal was nothing to write home about. Didn't use the shuttle so don't know the cost but gather that a taxi might be cheaper: difficult to find anyway as black tinted windows and no signwriting - must be undercover!!

Stayed January 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review, February 5, 2013
Dear doversole,

Thank you so much for your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am pleased that you liked our beds and bathroom amenities. However, it is my regret that to hear that the soap dispenser fall off and you had difficulty accessing the television movie channels. The feedback we receive from our valued guests, like you, enables us to target problem areas. I appreciate your feedback as this is our best resource for improving guest services.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neston, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 18, 2013

Comfortable rooms with plenty of room for a child bed. Good breakfast. Excellent value. The only downside is the cost of the "courtesy" bus from the airport. It cost the same to get a taxi into Lisbon.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 10, 2013

This was a very good and efficient airport hotel. Friendly and very efficient staff. Very nice rooms with everything you need and also a decent breakfast.

It is close to the airport and taxi there at midnight was only 5 Euro, and early next morning 56 Euro. A bit strange then that the hotel offer a bus service every 15 minutes for 8 Euro. This is the

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faro, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2013

This is a modern hotel, very close to the airport and motorway, simple and straightforward, but very well priced. The staff are friendly and helpful, breakfast is free, and there are a couple of good local restaurants for lunch or dinner within 5 minutes walk. You can’t do better at this price especially if you are flying in or out of Lisbon airport. The rooms are quite large, clean and comfortable.

Room Tip: Ask for a corner room, I think they are all ending in 11
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus, Denmark
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 4, 2013

Nice Holiday Inn Express hotel. It is bad however, that the hotel blocks your debit card for the reservation at check-in long after you had paid with the same card and left the hotel. And the hotel will charge you for WIFI if you first use in the room (max 1 hour free) and then want to print your boarding card from the business corner PC

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review, July 31, 2013
Dear Frants57,

Thank you for taking the time to post a review of our property. It is nice that you found our property to be overall convenient for your neds. However, I regret that you were unhappy with the Wifi charge and experience at check in. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

I hope the next time you're in the area, we get the chance to host you again and show you our improvements.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed January 3, 2013

Modern, clean, simple hotel very near to the Airport, but definitely not a walking distance. Upon arrival we found easier to catch a taxi than looking for the shuttle bus, and for the 3-min. long ride with 3 big luggage we payed 10 €. (The driver was not too happy to have such a short ride, so he might have overcharged us but we did not care, as the price was similar to the shuttle's.) Shuttle bus service on the way back to the airport from the hotel is very comfortable, it starts at 5 a.m., for an earlier transfer receptionists can call a taxi.

Terminal 1 (for regular flights) and 2 (for EasyJet flights) are a bit far from each other, if you make a mistake and must change terminal, you must take the free Aerobus between them (goes every 10-15 minutes and takes a 2-minute ride) - if you are not sure,about your terminal, ask the hotel shuttle bus driver, he knows where to go.

The room's size is average, the king size bed is comfortable enough. Although the hotel's children policy allows children to sleep and have breakfast free of charge (under 18, which is quite a generous offer), beware that the 3rd bed in the room is an awful one, does not ensure a comfortable sleep, and it is rather noisy, so every single movement of the child on the bed wakes up the parents. If you want to avoid this, ask for a connecting room solution, but then you must pay for 2 rooms, obviously. The window in the rooms can be slightly opened, Aircon can be switched on/off by the guests, though temperature setting is not available, but. the temperature in our room was just OK. Some rooms look on silent streets with office buildings, other rooms look on the noisy highway, but the windows are excellent sound isolators if you close them. The bathroom is OK and seems clean enough.

In our experience room price is definitely cheaper by booking directly on the Intercontinental Hotel Group's website, even by chosing a flexible rate.

Breakfast is offered freely for every hotel guest from 6. a.m. It offers a buffet of cold cuts, cheese, a rich selection of breads and cookies/muffins, cereals, jam, honey and fresh fruits. Simple, but convenient, the restautrant is clean and friendly. If your departure is earlier, you can get a free coffee in the bar, and an automatic snack dispenser in the lobby offers cheap sandwitches, fruits, snacks and drinks (a couple of Euros each item). There is no minibar in the room, so you can buy a small bottle of water right from the dispenser for 1,50 €. There is a 3-course menu in the hotel for 12 € if you wish to eat during the day, or Pizza Hut order is another option.

Receptionists are professional, they assist you in everything from check-in to early coffee serving.

If you need to spend a night between your flights in Lisbon, do not hesitate to chose this hotel, it is a good value for money for a short night sleep.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lisbon Airport

Address: Rua Da Guine | Antigo Edifício Hidrotecnica, Prior Velho 2685-334, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Prior Velho
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Prior Velho
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Lisbon Airport 3*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Lisbon Airport, a brand new modern hotel, ideally located next to Lisbon International Airport and only minutes away from FIL trade fair venue, the Pavilhão Atlântico and Lisbon City Centre. Whether you re coming on a short business trip or to see the historical sights, you ll find this Budget Hotel perfectly adapted to both occasions.Lisboa Oriente, the closest train and metro station, is located a mere 5 min away (by car), and just next to it is Vasco da Gama Shopping Centre. Less than 5 miles away from the Hotel, you can find main attractions like the Lisbon Casino, the Oceanarium, Gulbenkian Museum and St. George s Castle with its astonishing views over the Seven Hills.The Holiday Inn Express Lisbon Airport offers twin bedrooms with 2 single beds for a maximum of 2 adults, and double rooms with a double bed and a sofa, where families of 2 adults and 2 children (under 18) can comfortably stay.All guestrooms are equipped with A/C, a spacious work desk, cable LCD TV and pay-tv, direct dial phone, hairdryer, ice bucket, en-suite bathtub, tea and coffeemaker (for complimentary use) and high speed internet access at a charge. Make yourself comfortable and kick off your day with an appetising complimentary continental buffet breakfast. We look forward to welcoming you. ... more   less 
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Also Known As:
Holiday Inn Express Lisbon Airport Hotel Lisbon

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