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“Holiday Inn Express Airport” 5 of 5 stars
Review of Holiday Inn Express Lisbon Airport

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Holiday Inn Express Lisbon Airport
3.0 of 5 Hotel   |   Rua Da Guine | Antigo Edifício Hidrotecnica, Prior Velho 2685-334, Portugal   |  
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Ranked #1 of 1 Hotels in Prior Velho
GreenLeadersGold level
Danvers MA
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Holiday Inn Express Airport”
5 of 5 stars Reviewed October 11, 2012

I made a reservation on a hotel website only to find out that it was not at the airport at all. It even
mentioned an airport shuttle. When I got to Lisbon there was no shuttle and the airport personnel were extremely unhelpful to the point of being rude. They would not call the hotel for me and the phones only took phone cards. We took a cab to this hotel and they were so kind, calling my original hotel and rebooking there for us (both were Holiday Inn Express, evidently there are FOUR of them) Who would know that? They room was lovely, breakfast more than adequate.They booked a tour for us, arranged for a ride to a local restaurant and all in all made an awful situation great. Only problem was they kept forgetting a second bath towel and glasses. Also you got one hour free internet which was good to book flight home.

Room Tip: Our room was quiet, I would say any room would be good.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Kelowna, BC, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2012

The staff were terffic, the Breakfast was excellent, the room was clean and the beds were comfortable, The area is away from the attractions, but a very good Restaraunt within walking distance(reasonable and friendly)

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 9, 2012

I arrived on a late flight and took the shuttle bus to the hotel. The journey was about 15 - 20 minutes and in the middle of no where. there are no restaurants around the area and they only serve cheese sandwiches at the bar and whatever crisp or biscuit that you can get from the vending machine next to reception. The room is standard Holiday Inn standard and shuttle buses to the airport are run on time. You must prebook these with the hotel.

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lisbon Airport, responded to this review, October 26, 2012
Dear jeya_mc,

Thank you for your recent stay with us and reviewing our property. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows
us to monitor and improve our service continually. We appreciate your feedback regarding your stay. This helps in becoming a better hotel.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012

Hi i'm not writing a review, but need some information if anyone has any advise, I would contact the hotel but they don't seem to have an e-mail address.
I am soon to be travelling through Lisbon on my way to Brazil and have an overnight stay booked at the holiday inn express. The information i have previously read says I should book the shuttle transfer to and from the hotel, that is 5 euros each way i understand, in advance, but i can't seem to find any link to book it through. If this isn't possible i don't mind getting a taxi but i don't want to pay over the odds for what sounds like a 5 minute trip...
Also, I land in the evening and have to be at the airport pretty early the next morning so i will want a quick bite to eat on arrival at Lisbon airport that evening, can anyone tell me if there is any fast food restaurants in the arrivals area or nearby as i also understand there is no evening meal available at the hotel. Any advice would be useful and much appreciated, thanks.

Stayed September 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2012

we found the hotel very clean & tidy. my only problem was they did not cater for an evening meal & we had to travel many miles to find a restaurant open quite late on a sunday evening. the buffet breakfast the next day had many choices & was excellent.

Stayed September 2012, traveled as a couple
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United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 21, 2012 via mobile

Only stay here if your location requirement is to be near the airport. It is a functional hotel, anything extra over a bed and soap will need to be paid for from a vending machine in the reception area. It is located in an airport light industrial area, the area isn't pretty, but once you are inside it is modern and clean.
The staff on the front desk were helpful, happy, knowledgeable and had a great sense of humor.
The shuttle bus to the airport was €4 per person... normally airport hotels offer this service for free. If there are two or more people travelling it would be cheaper to share a taxi as it is less than five minute drive away!
We got a taxi into central Lisbon, cost about €14 to go and about €8 to return. Not sure why price different... but hopefully helpful for you to know!

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maputo, Mozambique
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 9, 2012

Very usefull, next to the Airport and in and out of Lisbon if you are driving. Good service and good bedroom equipment for a 3 star hotel. Also, breakfast has a good ambiance and luminosity, furniture is comfortable in the morning. The meal is not much, just 3 star or less. The location is quite good but the parking is quite small for the exxecutive driver.

Room Tip: Bedrooms are all the same, but try to arrive early to the parking lot if you are driving.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palminvest, General Manager at Holiday Inn Express Lisbon Airport, responded to this review, September 10, 2012
Dear Emidio

Thank you so much for your review regarding your recent stay. I am particularly appreciative that you found our hotel to be clean, modern and functional. Our hotel is very proud of its level of service, cleanliness and quality of its product.

We take all comments into consideration and welcome any opportunity to improve.If there is anything you need next time you stay with us, Please do not hesitate to let us know.

Sincerely,
Simao Jose Simao
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Additional Information about Holiday Inn Express Lisbon Airport

Address: Rua Da Guine | Antigo Edifício Hidrotecnica, Prior Velho 2685-334, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Prior Velho
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Prior Velho
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Lisbon Airport 3*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Lisbon Airport, a brand new modern hotel, ideally located next to Lisbon International Airport and only minutes away from FIL trade fair venue, the Pavilhão Atlântico and Lisbon City Centre. Whether you re coming on a short business trip or to see the historical sights, you ll find this Budget Hotel perfectly adapted to both occasions.Lisboa Oriente, the closest train and metro station, is located a mere 5 min away (by car), and just next to it is Vasco da Gama Shopping Centre. Less than 5 miles away from the Hotel, you can find main attractions like the Lisbon Casino, the Oceanarium, Gulbenkian Museum and St. George s Castle with its astonishing views over the Seven Hills.The Holiday Inn Express Lisbon Airport offers twin bedrooms with 2 single beds for a maximum of 2 adults, and double rooms with a double bed and a sofa, where families of 2 adults and 2 children (under 18) can comfortably stay.All guestrooms are equipped with A/C, a spacious work desk, cable LCD TV and pay-tv, direct dial phone, hairdryer, ice bucket, en-suite bathtub, tea and coffeemaker (for complimentary use) and high speed internet access at a charge. Make yourself comfortable and kick off your day with an appetising complimentary continental buffet breakfast. We look forward to welcoming you. ... more   less 
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Also Known As:
Holiday Inn Express Lisbon Airport Hotel Lisbon

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