It was a real shame but because of my experience on checking-in when the reception staff insisted I hadn't paid for my room and demanded a swipe of my credit card even though I had all my paper-work to prove that the room had been pre-paid I have to rate the hotel average!
Even after phoning (myself) our corporate travel partners who confirmed I was right and phoned the hotel to explain and sent over all the documentation, the staff still insisted that they hadn't got the right information. It took up my time when I could have been relaxing and was a tad embarrassing on check-in and not once did the staff say don't worry we will sort it out and get back to you.
However, the restaurant staff were lovely, the food was good and the rooms were a good size and very comfortable. You could just do with investing a bit of training in customer care for the hotel side.
- Also Known As:
- Greswolde Hotel Solihull
- The Greswolde Hotel Brasserie
- Greswolde Arms Hotel Knowle, West Midlands
- Official Description (provided by the hotel):
- The Greswolde is a stylish, and sophisticated hotel set in the quaint village of Knowle. The Greswolde takes its name from Henry Greswolde Lewis, once joint Lord of The Manor of Knowle. The hotel was once a coaching inn and was enlarged during Georgian times. Our restaurant serves our Chef and Brewer menu which is designed to tempt all taste buds. Our open plan bar and restaurant area is the perfect place to unwind and relax whilst enjoying a beverage from our extensive wine menu. Our rooms offer everything you'd expect, plus extra creature comforts such as a TV that plays CDs and DVDs. We also have a sauna and gym. We can cater for your wedding and look after your needs for meetings and conferences, whether it's an event for 2 or 150 people. We have excellent links to the motorway which is ideal for visitors that will be using the NEC, NIA or ICC in Birmingham. ... more less
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