My husband and I booked our trip (taken mid-January 2013) through a Groupon deal. We stayed in the Mezzanine suite, which was beautiful, however not very private for couples. (The owner Brad, did make a different recommendation, but the photos online were so beautiful that we had to have the Mezzanine anyway...) Our room was clean, and someone came in to clean every morning while we were at breakfast. There were several times that we left valuables (money, an Ipad) in the room while we were out, and nothing was ever touched or missing. The view from the restaurant was beautiful...looking out over the jungle, followed by the ocean, followed by mountains. We woke up every morning to the sounds of birds, chickens, and monkeys. Noisy, but far different from the city noise we are used to!
We were a little surprised at first about the restaurant, as it was not what was described on the website, and there was no buffet or even meal choice. There was one dish every night. HOWEVER, I will say that the food was AMAZING and there was not 1 meal out of the 5 nights that we stayed that didn't blow us away, nor did we ever walk away hungry.
Henry, Arnon, and Kenny were great guides, they showed us around town and joined us on our excursions so that we would have a translator. We honestly felt that we were among friends at the hotel, and within the town. Everyone was SO nice, we never felt unwelcome or unsafe. (A fear for us spoiled Americans traveling in a 3rd world country.)
I would HIGHLY recommend this hotel for anyone looking for an "off the beaten path" experience. My husband and I love the outdoors and enjoyed the smallness of the Castillo and the town far better than if we had gone to a major resort in a big city. We are hoping to go back in a couple of years because Pavones was just unlike any other place on Earth!!
Sidenote: I wouldn't recommend for small children...a lot of walking and not many kid-friendly foods if your kids are picky like mine. Also, although we felt very safe, we did break the number 1 tourist rule and left our bag unattended on the beach for about 10 minutes while we went swimming in the ocean. When we came back our camera and about $40-60 was gone. We let our guard down because of how nice everyone was, but you still have to remember where you are and that people will take advantage of tourists. :-( That was probably the ONLY downside to our trip, and as I said, was our own fault because we knew better.