We placed a booking for 31/12/13, 3 weeks prior to coming to stay.
I received a phone call around lunch time on the 31st to confirm the booking & to see what time we would be arriving to collect keys... A few hours later at 4pm, (we were on our way to check in) I had a call from the manager to say "Sorry, your room is double booked, we have no accommodation left"
EXCUSE ME?! but at 4pm on NYE in a busy tourist town where the hell were we ment to find accommodation??
After confronting the managers face to face I found them to be nothing but RUDE & uncooperative!
I would NEVER recommend this budget accommodation to anyone. Perhaps if the management were more helpful & provided alternative arrangements I would have been more forgiving.
but apparently we "were just unlucky" so they said.
A case of more money offered for the room? or just sheer poor management?
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- Also Known As:
- Tuncurry Motor Lodge South Pacific - Australia