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“Hi Yo Silver” 3 of 5 stars
Review of Highland Springs Resort and Conference Center

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Highland Springs Resort and Conference Center
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3.0 of 5 Resort   |   10600 Highland Springs Avenue, Cherry Valley, CA 92223   |  
Hotel amenities
Ranked #1 of 1 Hotels in Cherry Valley
Cypress, California
Level Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Hi Yo Silver”
3 of 5 stars Reviewed March 14, 2013

This review will consist of two parts. First, the place as a wedding venue and second, as overnight accomodations.

The place is billed as a "resort," but is closer to an old west stagecoach stop with bungalows. It's clean, but think rustic. There are rolling hills, lavender fields, an olive grove and livestock (more on that later). You half expect cowboys like the Lone Ranger and Tonto to come riding in at any moment.

We attended our niece's wedding. The bride opted for an outdoor setting in front of an 1100-year old oak tree on the establishment. If you choose this particular option be aware that wedding guests will be making a quarter mile walk from the lobby to the location, or be waiting for one of the infrequent golf cart shuttles. The walk takes you through a well-tended olive grove on a dirt and mulch walking path, which we had the pleasure of navigating wearing semi-formal after a morning rainstorm. Mud is just the thing ladies wearing Prada and stiletto heels get excited about. (Recommend a pair of sneakers for the walk).

Upon arriving at the oak tree, two things come to mind: First, you wait for a horse mounted posse to arrive and hang some outlaw from the tree and, Second, you notice there is a sheep pen filled with a real flock right next to the wedding site. (The sheep pen did NOT appear on the resort website.) Your wedding party will be treated to surrounding rolling hills and mountains, a majestic ancient oak, fields of lavender and the aroma of fresh sheep manure. BUT WAIT, THERE'S MORE: The flock has a guard animal, a full sized llama who got a bit excited about the arriving wedding guests. The llama managed to knock down a flimsy fence and run full tilt through the back of the wedding party with two ranch hands in pursuit. We all agreed that was one incident that will make the family history archives.

After the couple recited their vows (with the sheep chiming in with baahs) and one emergency vehicle siren from the adjacent road, we adjourned to walk a quarter mile to the resort for the reception. The service staff was very attentive and on the ball. The bar could have used another bartender for the crowd, but everyone hustled. The food was well executed.

Not wanting to drive home late at night, we had booked a room for the night. The hotel staff forgot to reset the timer on the grounds lighting around the time change and at 11pm we were attempting to find our room in absolute pitch darkness on a downhill walk on old cracked concrete pathway.. Fortunately, my spouse had a small flashlight in her purse. The room was immense, very basic, decorated rustic, but enough room for a small military regiment. We had two beds for 3 people, but could have easily fit three more beds in it, or 25 college students with sleeping bags. There was a walk-in closet and a room refrigerator. Complete with bathroom and very old (clean) tile, the place was bigger than a lot of Manhattan, NY apartments. We slept well, but wondered if it were a really cold night whether we would have been so lucky.

When we checked out in the morning daylight, we noticed the path lights finally were working. This wasn't a bad experience and I'm glad we didn't drive that night, but if you want great accomodations nearby consider the short hop over to Redlands and stay at the Ayers Hotel. There is a lot of hardscape that needs updating on the grounds. I'm still scraping mud (or sheep by-product) off my dress shoes.

Room Tip: Bring a flashlight and comfortable walking shoes.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Riverside, California
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 4, 2012

We decided at last minute to try the Grand Oak at the Highland Springs resort for Sunday Brunch and as on other occasions the menu choices although limited are just excellent, the chef Stefan Weck is a German kitchen genius. We ordered for the Main (Entree) the Newport Lamb Navarin and the Grand Oak Burger, both superb and the Apple Pear Crisp with Vanilla Sauce for Sweet (Dessert) was to die for, although a little small for sharing. The lack of any sweetener for the excellent coffee on offer, only organically grown sugar seems taking the "natural" element a little to far and disingenuous to ones who cannot use sugar. It is very good to offer "natural' ingredients, but one needs to avoid becoming a fanatic of the organic lifestyle.
That said regarding the food, the service is good, our server Lisa was very nice and helpful, however the restaurant although refurbished to some of its former glory lacks any sense of warmth and is just not welcoming. The location in the hills above Beaumont is beautiful in its rural setting, but the outside has just not been allowed indoors, and as a result the ambiance is cold and stark. With the original wood floors and impressive architectural features this could be a stunning restaurant. A little color and some of the outside greenery inside would transform this restaurant and allow it to match the level of the superb food on offer. A little pricy on some items, but the quality of the food makes the journey well worth the ride.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 16, 2012

I went to the "resort" for a wedding. The grounds are of historic interest (my teenage sons liked them and said they had a "Shining" kind of feel), and the setting is quite beautiful. I saw a number of herons. Otherwise, I have nothing good to say about the place. The room I was put in was NOT CLEAN. It was grimy, with cracks in the walls, bare nails sticking out where there once were pictures, splats of plaster. There was a phone, but it was purely a prop, as there was no connection and wires sticking out of the walls. The rusty tub had a shower at shoulder height. The faucet below the shower leaked, spraying water into a hole in the wall. Every time I used the toilet, I had to take off the lid to fix the plug in the toilet tank. The furniture was beat up--for instance there was just one folding chair that someone had scribbled on with a pen. There was an old TV on the floor. The sheets were gritty. I asked the desk clerk if they could fix the overhead light and porch light, neither of which worked. She said no. There was no bar service throughout the weekend. Walking around the grounds, there were random piles of bricks, lengths of wire. We went into the pool house and there was just old furniture scattered around. The smell indicated that some kind of creature had died somewhere in the building. I simply cannot believe that they have the audacity to charge for this kind of accommodation.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSResort1884, Manager at Highland Springs Resort and Conference Center, responded to this review, April 6, 2013
Dear Guest,

I am sorry to hear of the problems you experienced during your recent stay at our resort. We agree that the usual standards of services were not met in this instance. Though we do not usually rent these rooms to our guests, we agreed to rent out several of our un-renovated rooms due to the bride’s request to have most of her guests stay at the resort. Because these rooms have not been renovated, I understand that the front desk personnel notified guests before making reservations about the conditions of the rooms and guests were given the option of booking at a nearby hotel. We also provided shuttle services from the nearby hotel to our resort before and after the wedding to accommodate guests’ needs. After inspecting further, the bar was open on Friday and Saturday from 11AM-9PM with a full house. I sincerely apologize for any inconveniences and would be happy to discuss the complaint further. My personal email is Sharon.k@hsresort.com. I will look forward to hearing from you and hope to have the opportunity to provide you the level of service you expect from Highland Springs Resort.

Best Regards,

Sharon Ko
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cherry Valley hotels

Huntington Beach Ca
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 5, 2012

Visited this property for a wedding, decided to stay overnight after the event at 4 PM
It is a nice size facility, many different settings for weddings could be accomodated.
The room we stayed was a good size, and beds comfortable.
The big but is when considering the condition of the rooms, hallways, and landscape...there is a great deal of maintenance pending. Old furniture, unfinished upgrades, or at least what appears to be.
For night time weddings is great because you cannot see all of these things.
Service was very good, all staff members were attentive, respectful and cordial.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosarito, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2012

We stayed here the last weekend in July.

On Sunday morning I woke up at 5:30am to walk around the lavender fields, stork-visited lagoons, and old trees. I’m an avid hiker, so that morning I was very pleased to find, only about 200 feet from my room door, an adult California lynx or bobcat. I didn’t have a camera, but I managed to get 20 feet from it and observe for about 3 minutes, until it went slowly off into the property’s lavender fields.

As we walked through the grounds on Saturday afternoon, it was also a treat to find at least 6 wandering skunks, a tunnel-like olive grove with trees that look hundreds of years old (probably about 150 yrs), and also the largest oak tree I’ve probably ever seen, supposedly about 1,100 yrs old. We also saw 2 owls on a hike in the next-door canyon and dozens of rabbits.

Walking around the grounds, we were pleased to find historic tidbits all around the property. The pool is worth a visit (we felt transported back to the 1920s) even though the Jacuzzi was out of service; the lobby has a wealth of information on the history of the property (it started as a hotel/resort in 1884), ie, Einstein was a regular visitor, and a lot of other interesting info. Old fountains were also a nice surprise, as was the architecture of the various room wings, although some of them have been added over more recent time periods. For haunted-hotel enthusiasts, something involving a fire or other catastrophe apparently happened in the pool house at some point in the past. The staff off-handedly mentions that people sometimes hear screams in and around the pool house. We walked into the pool house during the day, and you can definitely feel a very strange vibe.

The service was always friendly, although missing some depth as to employee initiative, knowledge of the product, and training. But all-in-all acceptable due to staff’s friendliness and their willingness to solve issues as long as you ask for a solution.

Our room was in the 800s wing (room 813) and other than a few ants which is normal during summer, the room looks recently remodeled and with attractive finishes that complement interesting antiques showcased inside the room. Frog song from a pond 15 feet away lulled us to sleep. When you reserve, ask for details for each room wing, because some have TVs and some don’t, some have different views, etc.

Like other reviewers mention, some of the building exteriors look very tired and even decrepit. But we kept in mind that the upkeep of such a large and ancient property is extremely expensive, especially when you only have a few rooms as income. A full refurbishment is apparently what the owners are envisioning, judging from what we saw regarding refurbishments that have already been made.

However, the lobby and restaurant buildings have been meticulously refurbished to their historic peak-conditions. Apart from the food being very good (we had dinner), it’s a pleasure to walk into the lobby, bar and restaurant and see such commitment to conserving the history of the property.

For the continental breakfast, they included what seemed like home-made pastries, using very tasty jams.

If this ever gets fully refurbished, the rates will be much higher. I’m glad we took advantage now. It was absolutely worth it.

Another plus for us was that it’s relatively close to Forest Falls.

Room Tip: The 800s wing is recently remodeled (we were in #813)
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 25, 2012

We just spent the day there on Friday April 20th for an amazing wedding held under the 1100 year old Oak Tree. What a gorgeous venue. The grounds are stunning and the staff was very friendly, and available at all times, but yet were discreetly not around... in a good way. A few suggestions? Wear flat shoes. The grounds are very uneven because you are in true natural spaces, so ladies leave the heels at home or bring a purse big enough to secretly change into some flip flops. And bring an umbrella, the guests sat in the open sun, while bridal party was under the shade of the tree. We weren't in shade until the reception, held under a gorgeous line of olive trees, all lit up, with one side opening up to lavender fields.
So romantic

I wish we would've had an opportunity to really explore the grounds because there seemed to be lots of options of things to look at, however based on what I saw, I believe the buildings needed upgrading desperately.

Be aware that the use of the RESORT, is used very loosely. This is not a resort but seemed more like a camp ground. I wouldn't choose to stay here but for the wedding services, great choice.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alta Loma, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 16, 2012

I took my husband here for a Valentines day weekend and was sadly a bit disappointing. I'll start with the good. The food/restaurant is EXCELLENT! Very tasty, interesting lavender infusions and very vintage atmosphere. Beautiful views. The bar was also very neat. The decor was of the history of the place and very fun and pleasant. I wish it would have carried over into the accommodations. When we got into our room, somebody had just left because nothing had been clean. Bed sheets were still slept in. When we finally did get a "clean" room, The room had no TV, it was very stale smelling and was reminiscent of a hostel I stayed at in France. The "king" bed was simply two twins pushed together with a bottom sheet thrown on top to keep them together. This of course didn't happen, because on the slick floor as soon as my husband rolled over to make a move the two twins slid apart and he was headed for the floor (great entertainment however). The grounds are in gross need of remodeling. The pool area needs to be completely redone, and the grounds are in disrepair. I felt as though I was in the twilight zone. This place has so much potential if only someone would invest in some remodeling and staff.

Room Tip: get one at morongo
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  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highland Springs Resort and Conference Center

Address: 10600 Highland Springs Avenue, Cherry Valley, CA 92223
Location: United States > California > Cherry Valley
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cherry Valley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Highland Springs Resort and Conference Center 3*
Number of rooms: 58
Also Known As:
Highland Springs Hotel Cherry Valley

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