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“More retreat than resort” 3 of 5 stars
Review of Highland Springs Resort and Conference Center

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Highland Springs Resort and Conference Center
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10600 Highland Springs Avenue, Cherry Valley, CA 92223   |  
Hotel amenities
Ranked #1 of 1 Hotels in Cherry Valley
Mesa, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“More retreat than resort”
3 of 5 stars Reviewed September 15, 2011

We had rooms in the "700" area and our room was very large and nice. You can tell they are still working on renovations as the main part of the room was updated but the bathroom still needed work.
I would say this is more of a retreat than resort because what you think of being in the rooms of a resort. We had no coffee maker, no drink glasses, no ice, etc.
I will say that the grounds are lovely even with it being the end of summer. We did not have a chance to visit the restaurant, a little spendy for my budget but it sounded and smelled wonderful.
I would stay here again.

Room Tip: I would try for the rooms in the "700" area.
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  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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46 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Indio, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 13, 2011

We perchased a two night get-a-way for our son and his new bride. "BIG MISTAKE!" They found a number of dead bugs in the bed linnens, the floors were dusty, dirty bathroom, no continental breakfast that was supposed to be there. We asked for a simple DVD player to be placed in the room which we were told that would be done, "NOT". Not even a simple coffee maker in the room or a blowdryer in the bathroom! OK, Forget the blowdryer. If we wanted that extreme amenity we should have had a reservation at the nearest Motel 6. We will be contacting the Riverside Co. Health Dept. and the BBB. Not to mention our credir card to remove the charge. Sad Sad Sad.

Room Tip: "Nearest Motel 6 (NOT KIDDING)"
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSResort1884, General Manager at Highland Springs Resort and Conference Center, responded to this review, September 20, 2011
Dear Mike S., 

I was dismayed to hear that your stay was less than satisfactory due to several issues. We addressed the reported pest problem immediately with our pest control provider Ecolab (California's premier pest elimination services). We had a field expert come to the room your son stayed in, and after spending several hours going inspecting the room thoroughly he was not able to find evidence of any pests or insects in the room or bed. 

Unfortunately, our rooms do not come equipped with dvd players. I understand that our front desk personnel informed you and your son, before checking in, that this would not be available. Other amenities are available upon request when checking in (such as hair dryers, ice, irons, etc.). Continental breakfasts are currently offered on the weekends only. I sincerely apologize for the misunderstanding regarding our amenities and for the issue with your son's room, and would be happy to discuss your complaint further.

My e-mail address is tina.k@hsresort.com, and I look forward to hearing from you with hopes we have the opportunity to welcome you back to our resort.

Best Regards,
Tina Kummerle
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cherry Valley hotels

Toronto, Canada
Top Contributor
103 reviews 103 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 2, 2011

Rooms: The rooms were cozy and had character. The rooms were big enough for our needs although we didn't spend much time in the room. We were mostly out and about on the property or eating.

Location: We were on vacation so we were in no rush. But it was roughly 2 hours outside LA.

Value: The experience of staying in a heritage inn was great fun. We enjoyed our stay.

Reason for stars: Although the property wasn't prestigious, I give it 5 stars for the experience and the stay. The property had a lot of charm and character. We also visited their restaurant which was also great. It was quiet and gave us some "family time". We also took a short trip to the Cabazon Outlet Mall which was great as well. I have suggested the resort to friends who have enjoyed their stays as well.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 30, 2011

So disappointed in this historic resort! The rooms (800 series) are just awful. The rooms are huge and have beautiful new hardwood floors but the decor, the exterior and amenities are outdated by decades! The furniture is a mix mash of different styles. The sights and the property should be breathtaking, but the grounds aren't kept up and very little of the usable land is utilized. The rooms could use a reference binder about the property, the front desk hours, the directions to the pool, etc. This at one time was a glorious gem, but is very close to reverting to coal.

Dear HSR - hire a property management expert and get some investors.

Room Tip: Don't assume they all come with basics such as radios, dresser, TV and internet access
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  • Stayed August 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 22, 2011

So the bathroom faucet was difficult to shut off and the shower needed some work. The place itself was charming but I was disappointed that the room was not made up when we arrived. The clerk refunded the early arrival fee of $20. (No other hotel has charged extra just because I arrived an hour early to check in.) The clerk gave me the key and charged $20. Went to the room and it had obviously not been cleaned. This at 3 pm. I went back. Clerk was nice and said it would be an hour. We were there for the Lavender Festival which was very nice. After the first night, no service was performed on our room. We went out to dinner at 6 pm and I went to the front desk to ask for fresh towels. Younger clerk told me she was busy and couldn't leave the desk. I said, "That's okay, we are going out to dinner." We returned at 8 pm and still had not received fresh towels much less any tidying of the room. I again went to the front desk. Now the young clerk was a bit snippy when she told me she still couldn't leave the front desk. Towels were later delivered to our door. That day was the last day of the festival. We had a difficult time sleeping due to the young folks who had worked the festival enjoying themselves right outside our window. They were racing around in golf carts and squealing and yelling at one another. Also, they advertised there was WiFi. The WiFi signal was so week my laptop could not connect to the service. Needless to say, we plan to attend the festival next year but we won't be staying at HSR and I won't be recommending this place to my friends. Very disappointed in our stay here.

  • Stayed June 2011, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
placentia, california
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 2, 2011

The resort is well past its prime. Most of the property consists of abandoned buildings. The tennis courts, exercise room, and pool are basically unusable--dirty and in poor condition. Our very large room had been recently renovated with fresh paint, new beds, and a flat screen tv. But the bathroom was in very poor condition. Shower had black spots in places on the grouting. One section of the property, the Spanish courtyard (?) was in much better condition with renovated bathrooms and bed rooms, so we were told. We were there on a Living Social promotion, so we were not given a room in the renovated building. The restaurant was gourmet level in service, food quality, and presentation. There is an excellent museum just up the road and Oak Glen is not far away. For $89 a night including $50 credit for dinner and $20 for breakfast each day, I guess we can't complain too much. Go when the lavendar fields are in bloom.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redlands, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 31, 2011

We used a Groupon Coupon to try out Highland Springs, mainly because we had just read a food critic's review claiming their steak house was the best restaurant in the region, specializing in local organic produce. The deal was $99 for one night that included a $20 voucher for lunch and a $50 voucher for dinner. We arrived around lunch time, expecting to check in, enjoy lunch and then explore the extensive grounds. We were told that even if our room was ready, we couldn't check in until 4pm unless we wanted to pay a $20 early check-in fee. We stretched out lunch (just average, with several mix-ups due to a staffing shortage) and then set out on a leisurely walk around the property. We were provided with a small map that indicated the general layout, but we weren't given any suggestions and found that the map didn't title many of the more interesting spots, such as ponds or sitting areas. In fact, we were hard-pressed to find a sitting area, although we would have loved to stop and enjoy the water birds and other numerous birds inhabiting the grounds. We eventually found some over-turned abandoned chairs in a deserted area and killed a couple of hours reading.
We again tried in vain to check in around 3pm. At 4pm exactly we were allowed to check in. Our next unpleasant surprise was when we inquired about breakfast. We just assumed that it would be on the grounds and were quite surprised when we were told that we would have to leave and find our own breakfast in the morning. IHOP and Denny's were suggested. What a terrible way to ruin a "nature" stay! We would have been happy with coffee and a muffin, and it wouldn't have taken much effort on their part.
Unpleasant surprise #3--dinner! It's rather unusal to find that a $34 filet mignon comes only with fries and spinach. And then they burned my medium-rare filet! Taste-wise, the replacement filet was no better than the overdone version. My husband's New York steak (also over-cooked) came with a small pile of veggie chips although he had been told it also came with fries. Our server tried to be helpful, but there's only so much he can do to correct the kitchen's mistakes.
We retired to our room, which was clean and quite charming. Too bad we were awakened at 7:30am by the gardener's leaf blower. He had the whole extensive grounds to do but he chose our particular small cluster of guest rooms! After 27 minutes (literally!) of blowing around our front door, our windows, our back door, and the nearby rooms, we gave up the idea of sleeping in. And since there was no coffee to be found on the grounds, we packed up and left!
This place could be so great with a little effort! But our interaction with the people at the desk left us with the impression that they really didn't want our feedback, and there are no evaluation forms. In fact, there was no information at all in the rooms or in the lobby regarding available activities, meals, rules, etc. We are still confused about what they are trying to be. As much as we would love to support them, there were too many failings and we cannot recommend this place to our friends or family. Even with the Groupon Coupon we felt we overpaid!

  • Stayed May 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highland Springs Resort and Conference Center

Address: 10600 Highland Springs Avenue, Cherry Valley, CA 92223
Location: United States > California > Cherry Valley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cherry Valley
Price Range (Based on Average Rates): $
Number of rooms: 58
Also Known As:
Highland Springs Hotel Cherry Valley

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