We travelled to the Decameron with a total of 16 people, my girlfriend and her family frequent this resort on an annual basis and always bring lots of gifts for the people who work at the Decameron and assist the less fortunate as much as possible. Her parents said that the resort is amazing and the staff is great, they have gotten to know them over the years and had many connections down there. They hadn't been able to attend the Decameron for approx 3 years because of certain circumstances...however; I will say I was somewhat disappointed. The resort in itself is great, it has many pools and the weather is beautiful, you will never see a cloud in the sky... it hardly ever rains, and the rooms are great. The staff treated us terribly. When we first checked in we tried to book one of the A-La-Carte restaurants and the lady told us they were all full and then a friend of ours went up and got a reservation. Also there was trouble with a friend of ours that came with us trying to check in were trying to charge the 2nd person in his room $200 USD to stay in the room with him, when the rest of us paid the same rate whether we had an extra person or not. I spoke with the people at the front desk for about 15 mins and wasnt getting anywhere so I requested the manager and that solved the problem. Myself and my girlfriend also planned to go into town (about 10-15 min drive) to meet up with a family that my girlfriends family has helped out for many years and the staff at the front desk told us there is no taxi's. We had a number of a taxi from her mother and we asked if we could use the phone and she told us that we cannot and we must put a 20$ deposit down and then call from our room for a call that is $0.80 per minute. The staff was very unfriendly, very unwilling to help and didnt seem to care about us. I did hear a rumour that since the last time my girlfriends parents were there that they fired all of the staff an replaced them.
To sum it all up the resort is amazing, its a great size, great weather and great rooms... but the staff was unbelievable and I did not enjoy the way we were treated. I will probably never return.
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- Also Known As:
- Hotel Decameron El Salvador
- Decameron El Hotel Salvador
- Royal Decameron Salinitas San Salvador
- Decameron El Salvador
- Royal Decameron El Salvador
- Royal Decameron Salinitas Hotel
- Salinitas Decameron
- Royal Decameron Salinitas El Salvador
- Decameron San Salvador
- Decameron Salinitas El Salvador