Hotel Room - all the rooms face the ocean but some you can not see the water for the tree's, either way, the views are beautiful. Our room was in Building 5 which is at one end of the resort, close to the pool, Smaller buffet restaurant, Snack Bar and Beach Bar. Our room had a King bed, and two single beds, no bath tub just a shower. Our balcony was small, you could stand on it but could not sit on it. If you want a balcony to sit on, request building 3 or 4. These building are higher with a elevator and have balconies you can sit on. Building 1, 2 and 5 are 3 story walk ups. House cleaning was great, no complaints there. They also supply Soap, shampoo and 2 bottles of water daily. If you want a 2nd key, there is a $65 deposit. If you want a key for your safe, it is $3 a day. Blow dryers supplied.
Food - I am surprised on trip advisor that there are bad reviews on the food, it must be very picky people. If you can't find something to eat, I would be surprised. Does it get boring after 2 weeks sure, but it is still good. My only complaint would be too much salt in some prepared meals but that would be about it. Breakfast - 2 buffets to choose from. Lunch - 2 buffets, and 2 Snack Bars. The snack bars serve hamburgers, hot dogs, Pizza, frys, chicken, salad, desserts. The buffets have a wide selection. Dinner - 2 buffets and 4 al a carts. The two buffets are a little different than each other. The smaller one near building 5 was international and the larger centrally located one had a different theme each night example Mexican, chinese, etc. Both were similar to Lunch as far as the set up but different foods. Al A Carts - Fusion, Pastafari, Thai and Steak House. We had no problems getting reservations for these restaurants, we actually went to 7 in 2 weeks. We booked them in Lobby 2. I did hear though some people had issues getting them in Lobby 1. The food was good in all of them, no complaints. There are many drinks to choose from as well at the bars, I would recommend you bring your own large thermo cup, as the cups they use are quite small.
Grounds - I am not sure what you could complain about with the grounds other than the resort is huge. I have never seen a resort that has attention to detail for cleanliness like this one. There was nothing out of place. They do a 120% job on taking care of the grounds and cleaning everything you could possibly think of. This resort is quite large however if you don't want to take advantage of the entire resort you don't have to. You could stick to either the one end of the resort near Building 5 or the center of the resort and not get bored. There is Transportation that goes by every 15 minutes and will take you from one end of the resort to the other.
Pools - 5 pools in total, 1 being a salt water pool in the ocean. The first pool that runs along building 5 and is quite large is the activities pool, a little noisy but lots of activities, this is where they do water arobics, dance lessons in the pool, beach volleyball, soccer etc. It has a snack bar, beach bar and buffet restaurant. The 2nd which is also quite large runs along building 1 and 2, there is a bar and snack bar. The pools at the far end of the resort are very quite as there are no rooms down there. The one in front of the Fusion restaurant is extremely quiet, we were the only one's there on a couple of occasion. The one in front of Pastafari is also quiet but more people. The salt water pool is pretty neat. It is a wall that is built out in the ocean, there are small fish in there but the bottom is a little slimmy, I would recommend water shoes. There is always chairs available and usually shade, we never had a problem with either. You don't have to get up a 6Am to reserve a chair like some other places we have stayed at. The chairs are hard plastic and I would recommend bringing an air mattress to save your back and butt. The pools were nice because they all had different levels, some you could stand, some you could sit and some were over your head. They are also great pools for kids, there was always a shallow part for kids. All the pools have lifeguards.
Beach - I loved the beach, is it a beautiful white sand beach no, but was pretty cool. They have extreme tides that intrigued us daily. Huge difference between low and high tide. They have volcanic rocks in the water but they have pushed them out so there is a swimming area. This also creates calm water for swimming otherwise there would be large waves and not as good for swimming. The rocks also create a great place to wonder at low tide and check out the crabs and fish. The beach is huge and especially at low tide. Again never a problem getting beach chairs. Water shoes are not necessary for the beach as it is sand and no rocks. However the sand is extremely hot as it is a darker sand and you will require sandals to get to the water. They have Kyaks but they are only available for 1 hour a day due to the tide, they have beach volleyball, soccer and yoga on the beach and they water down the sand so you can play on it.
Costa Azul Beach - The resort owns another piece of property with a great beach that you can go to for the day. They have a shuttle bus that cost $2 each and needs to be booked the day prior to going in Lobby 1. It is approx 20 min away and leaves at 9Am and returns around 2:30. They have a pool, bar and lunch which is all included. It is a great beach to play in the waves and they have body boards so you can go body surfing. I would recommend doing this at least once on your vacation, it was beautiful. The children in the area will give you pictures they coloured and sea shells in hopes of a gift back, they were adorable.
Entertainment – Nightly they have a movie for the kids (or adults), kids show, and adult show. At the Akan Bar they also have nightly entertainment of some sort which was quite nice to see. I know in past years between dinner and the show there is nothing to do but they always had something going on here like Casino nights, games night, live bands etc. This is the only resort I have seen do this and love it.
Miscellaneous - There are many other things to do around the resort, they have a hot tub, pool table, Gym, bicycles, disco, games around the resort, Massages (which I highly recommend) stores, etc.
Sunsets - The most amazing, Beautiful Sunsets you will ever see.
Airport & Canjet - The El Salvador Airport check in is easy and non corrupt like some others we have been to. The airport is quite large and many shops to shop in if you want to waste some time. There are many duty free stores to choose from and they all have different deals on booze, shop around before buying. Canjet does serve a meal on their flights.
Bus Ride – Yes the bus ride is 2 hours but it goes fast, especially on the way home. The way there, is it dark out, not a lot to see but they show you videos and explain things about the resort. On the way home it is during day light and lots to see.
A couple of notes - You will see police, security and Military quite a bit. When we went on excursions there was Tourist Police around, we felt quite safe. However this may be perceived as not being safe, but we felt safe. WiFi is available in parts of the resort but not in all the rooms, usually by the pools and restaurants. If you go, check out the "Bird Tree" behind building 4 around dusk, it is worth it. Numerous white and black birds go to this tree to sleep the night away, it is quite the sight. This resort is frequented by locals as well as visitors. Most of the Spanish people we encountered either spoke English or someone in their party did.
I would recommend this destination if you like it hot and guaranteed weather in the dry season. We did not see 1 rain drop in 2 weeks. We only found it humid in the evenings, not during the day. We really enjoyed it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.