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“Great modern hotel in Whitehorse” 4 of 5 stars
Review of SKKY Hotel

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SKKY Hotel
3.5 of 5 Hotel   |   91622 Alaska Highway, Whitehorse, Yukon Yukon Y1A 3E4, Canada   |  
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Hotel amenities
Ranked #2 of 14 Hotels in Whitehorse
Vancouver, Canada
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Great modern hotel in Whitehorse”
4 of 5 stars Reviewed February 24, 2013 via mobile

Located right across the street from YXY, and short 4min drive to downtown Whotehorse. Doesn't look like much from the exterior, but inside SKKY hotel is clean and modern. Service is pleasant and rooms are clean and comfortable. My room had an out of control thermostat that wanted 28c despite a 21c set point, but I was able to regulate the temp and get some fresh air with an open window. Great little restaurant with a nice atmosphere and great food and wine at reasonable prices, but only one server. Fortunately the food was worth the wait. SKKY is definitely a place I will stay again - good balance of location, value, modern atmosphere and friendly service.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your kind review and we are happy to hear you would stay with us again, which would very much please us. I am sorry about the heating issue you experienced. Our hotel has radiant floor heating, which is healthier and more environmentally friendly. But, if a previous guest has turned up the heat high, the floor slab will be quite hot and will take some time to cool down. Opening a window is the best remedy and will quickly cool off the room, with the added benefit of providing you fresh air (by the way, the air in Whitehorse is ranked the cleanest of any city in Canada and one of the cleanest in the world). We are happy you enjoyed your stay and hope we can welcome you again soon.
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224 reviews from our community

Traveler rating
    84
    90
    32
    13
    5
See reviews for
44
63
25
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 21, 2013

I stayed at Skky in August 2012 for a few days. The room was very comfy, but modern and well appointed. The service was amazing too, especially the front desk. I've been to other hotels in Whitehorse and this is by far the best one. The interior is newly renovated and updated with very comfortable mattresses. Most importantly, the hotel is extremely clean and the staff super friendly - they go out of their way to accomodate you any way they can.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, March 1, 2013
Thank you for your taking the time to review our hotel. We are pleased that you enjoyed our stay and found the hotel to be to your liking and the staff as well. We take particular pleasure in hearing positive comments about our excellent staff. We look forward to welcoming you again on your next trip to Whitehorse.
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Whitehorse, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2013

We've stayed at Skky Hotel twice now. The first time was a bit of a disaster, but the staff tried their best to fix the problem. It was about -30 outside and there was no hot air coming out of the vents in our room, so it was freezing. With a toddler, it was not a good situation because it was too cold to give her a shower, etc. Called the front desk, they didn't have any portable heaters but they sent someone to Walmart to pick one up. It worked well, but due to the timing, it forced us to put our daughter to bed about an hour late. But I think they did their best, given the circumstances. The second visit was great, we just stayed there this week and (for the second time) the food at the hotel restaurant was superb.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, February 11, 2013
Thank you for taking the time to review your stay and for the kind comments. I am sorry about the heating issue you experienced during the minus 30 cold spell on your first stay and we are happy that you enjoyed your second stay. In addition to puchasing a number of space heaters as a back up measure, we are having the heating system reviewed so that there will be no future issues on the next cold spell.

We look forward to hosting you again so that we can can confirm your view that we are the best hotel in Whitehorse. Thank you again.
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Inuvik, Canada
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 3, 2013

Right across the highway from the airport, which is SO convenient. Wonderful rooms, modern and clean, and the bathroom was amazing. Comfortable mattresses, friendly staff, easy to navigate halls. I found the TV in the room to be comically small, looked like a computer monitor, but I wasn't watching television so it didn't impact me. I wouldn't stay here in winter, as it's too close the the airport for taxis or a shuttle (that I know of!) but it would be a bit of a hike when your suitcase wheels get jammed with snow.

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, February 4, 2013
Thank you for your kind comments about the Skky Hotel. We are the newest and most modern hotel in Whitehorse and it is always a pleasure to hear from a guest who has appreciated staying with us.

You are the first person that has spoken to the size of the TV's and we do have larger TV's in the Executive Suites. We also have some standard rooms with larger TV's, as I prefer a larger TV myself and we have been slowly replacing all TV's with larger screens.

There is a free airport shuttle, both winter and summer, so you can use such and do not have to worry about taking your luggage across the street from the airport to our hotel. Thank you again for staying with us and for taking the time to provide your feedback.
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Victoria, Canada
Top Contributor
204 reviews 204 reviews
47 hotel reviews
Reviews in 81 cities Reviews in 81 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed January 21, 2013

I have stayed in Whitehorse on business many times and when you combine location to the airport, newness of the facilities, cost, amenities and friendliness of the staff. The Skky hotel is my first choice for all my business stays.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, January 23, 2013
Thank you for your review. We are very happy that you feel that way and look forward to welcoming you again on your next trip to Whitehorse. Thank you for staying with us.
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Kamloops, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

Just got back from Whitehorse on buissness, and I wanted to write this review so that I could save you all a bunch of time if your looking for the right place to stay in Whitehorse. I travel to Whitehorse frequently, and have stayed at all of the hotels in town. Without a doubt this hotel has the nicest, cleanest, and most up to date rooms in the area. There literally is no other option if your looking for the best rooms in the city. Moreover; the staff and managment always exceed my expectations of excellent service. They genuinely care about their guests. Not in a corny "have a nice day" way, but in a sincere fashion that makes you feel at home. thanks so much SKKY for making my stay exceptional.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, January 17, 2013
Thank you for your kind review. I have passed on your comments to our staff and thank you very much for taking the time to provide such. We look forward to welcoming you again on your next trip to Whitehorse and we are pleased that you choose to stay with us.
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Ucluelet, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 9, 2013

I actually lived in Whitehorse for 3 years, 2007-2010 and remember the hotel being refurbished.

My arrival time was incorrectly recorded by their receptionist so asked to be given a room as I arrived a couple of hours early, they accomodated me. Great! The problem is they forgot to mention that my rate would be bumped up $15.00, not so great.

I stayed on the bottom level and like one other customer mentioned could not control the heat, it seems a common problem in the arctic that the rooms are always too hot. Go figure!

I asked for the airport shuttle for my flight in the morning and was assured it would be there, after 10 minutes past the shuttle arrival time had passed I checked with the receptionist. Sorry we forgot to call them! They did correct the problem and promptly called a taxi, they also paid for it at my insistence.

My company pays for my accommodation so the money doesn't bother me, it's the principal. There were no apologies or any attempt to appease my discontent with the inconveniences they causes me. They have a fair amount to learn about customer service, it is fixable.

I would stay there again, but definitely not be my first choice. I sincerely hope they can fix their customer service deficiencies. The hotel has the potential to be great.....

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catsandcool, Guest Relations Manager at SKKY Hotel, responded to this review, January 10, 2013
Thank you for your review and I am sorry that you experienced issues with our front desk staff. I appreciate you taking the time to write about such and we are addressing this forthwith with the particular staff involved as this is not acceptable. In past we have received numerous great reviews about the friendliness, helpfulness, and professionalism of our staff and we will address the issues you have raised to ensure that such will be the case in the future. I thank you again for your review and hope you will consider staying with us again so that we may provide a better customer service experience.
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Additional Information about SKKY Hotel

Address: 91622 Alaska Highway, Whitehorse, Yukon Yukon Y1A 3E4, Canada
Phone Number:
Location: Canada > Yukon > Whitehorse
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Whitehorse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SKKY Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The SKKY Hotel is a boutique property conveniently located across from the airport and a short drive away from the downtown core. This hotel is in a class of its own offering many high-end amenities. Complimentary airport shuttle to/from the airport for major flights, complimentary wireless internet. All rooms are furnished with Tempur-Pedic mattresses with high thread count sheets, 42 inch plasma tvs, desk and office chair. The bathrooms come with large standup showers with granite walls and rain shower or hand held shower heads. All furniture is customized for the Skky Hotel and won't be found elsewhere. The hotel also offers air-conditioning with in-room controls during the summer months, and radiant floor heating on the lower floor in the winter. Included in the price of the room is complimentary wireless internet and airport shuttle. Volare Tapas Bar and Restaurant is located off of the lobby, serving a wide selection of appetizers and entrees, which include fresh fish, steak, and vegetarian options. Dinner is served there from 5pm until 10pm, but the bar is open later. Full menu on the website. Come in and take a look at the bar top which was imported from Italy. We hope you will come experience the best beds in the city, and our exceptional guest services in the near future. ... more   less 
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Also Known As:
Skyy Hotel By Book
SKKY Hotel Whitehorse, Yukon, Canada

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