The last time I visited Saskatoon was about 20 years ago and during that visit I stayed at the Saskatoon Inn when at the time it was considered one of the top hotels in Saskatoon.Boy have times changed! I found myself coming to Saskatoon for the first time in 20 years so with the invention of the internet and online reviews since my last visit I decided to see how the Saskatoon Inn was doing when looking to reserve a room for my visit.I was shocked to see that this hotel had a very low approval rating(40% approval as I write this review)not to mention it was ranked as one of the worst hotels in Saskatoon(26 out of 32 as I write this review).Even after reading all of the bad reviews I still thought I would give it a try as I really enjoyed the atrium enviorment the last time I stayed here.Well,immediately after pulling into the parking lot I could see why this hotel was getting so many bad reviews.Not only was the parking lot absolutely filthy with dirt and sand but it was also in serious need of repair as it was falling apart in several places.To be honest the entire parking lot should be re-paved not only to fix the driveability of it but also to help the place look fresher,first impressions are everything! Then there was the buidling itself,talk about a serious need for a facelift.It just looks dirty,tired,and outdated.Between the parking lot issues and the poor condition of the building exterior this hotel does not give a very good first impression.I found the interior of the hotel to be fairly clean but is also in need of a facelift as it looks outdated and in need of repair in some areas.Walking through the atrium I noticed some spots where duct tape was used to repair carpeting that was coming up.Not very appealing.I then took a walk up to the second level where you can look down at the entire atrium and I noticed something quite disturbing.Theres's a lounge in the atrium and from the second level floor you can see directly down on top of the roof that covers the bar.I noticed a serious amount of dust/dirt and cobwebs on the roof area over the bar which makes me think this area has not been cleaned in many years but worse than that it has to make me wonder how much of that dust and dirt falls off the roof and into people's food and drinks? I found the pool area to be quite interesting.I've stayed at many many hotels with pools over the years but this is the first one I've ever seen where you have to enter at the shallow end and then try and duck under a walk bridge to get to the deep end.This was quite inconvenient so the only other option is to get into the deep end if you like jumping right in.The pool is very small so if you're expecting to do some laps don't bother.The same can be said about the hot tub,very small.I was quite surprised to see how small of a hot tub they had for such a big hotel.Three or four adults and it's full.There is an excercise room but once again,very small.The pool/hot tub/exercise areas are quite small and limited in space considering how big the hotel is.The rooms are also in serious need of a face lift but to be fair they have put in flat screen tvs and the bed I had seemed to be fairly new as it was quite comfortable.I like the 'express checkout' idea they have.Every morning an updated copy of your room charges are slid under your door.If you agree with the charges all you have to do is drop that invoice along with your room card into a checkout box when you're leaving without having to talk to anyone or wait in line.On 2 occasions my room card wouldn't work so I couldn't get into my room so I had to go to the front desk to get my card activated,a pain in the butt when you're on the 8th floor and the elevators are slow.My only serious complaint about the room I had was the a/c system.I stayed 3 nights and 2 of those nights I was woken up in the middle of the night because the a/c system was making very loud 'gurgling' noises.Very annoying to say the least.I found the staff in all areas of the hotel to be quite good so there is a bit of good news with the exception of one lady at the front desk.Someone with a dog checked into a room across from me and when they left their room the dog started barking quite loudly and wouldn't stop.I went into the hallway to find the room where the barking was coming from and I ran into another guest who was doing the same thing.Once I found the room I called the front desk to complain and was told by a lady that it would be dealt with right away.Well,40 mins later that dog was still barking so I went to the front desk in person to complain yet again only to be given an attitude.I was told that someone went to check it out but couldn't find anything but I assured the lady there was a very loud dog barking on my floor.I was given more attitude and assured the problem would be looked after.This is why hotels should not allow pets,specifically dogs and don't get me wrong I'm a dog lover.So with the exception of this rude lady at the front desk I was quite impressed with the great service I received at every other area of the hotel such as the restaurant and lounge.I had breakfast in the restaurant 2 of the 3 days I was there and I had 2 different servers,both were absolutely amazing and gave great service! Food was ok,a little pricey for what you're getting.I ordered the salmon bagel for $9 and all I got was a slightly burnt bagel with a small amount of salmon with the cream cheese in a condiment package.Disappointing and seriously overpriced.My main breakfast was ok but again a little pricey,especially considering there's a Denny's 2 blocks away where for a little less money I know I would get a full portion breakfast so IMO going to Denny's is a way better deal which is what I did after the bagel incident on my second and last breakfast at the hotel restaurant.But like I said previously,the service at the restuarant when I had my breakfasts there was fantastic! I stayed over a weekend so I was happy to see that Saturday was prime rib night.I sat in the bar in the atrium on that Saturday night enjoying a few drinks while watching a football game and then ordered the prime rib special(after enjoying a free appetizer with the coupon I was given when I checked in,nice touch!).Pretty damn good I must say and priced pretty good so I'm not sure why the breakfast and buffet pricing is so off?! On Sundays they have an AMAZING buffet! It's quite pricey at $27 so if you're willing to spend the money I seriously recommend trying it.We've all been to many buffets but this one has to be one of the best I've ever been to.Like I said,a little pricey at $27 but well worth it if you're willing to spend the money.My only issue with the food service part of the hotel was when I attempted to order room service.When my food arrived to my room I looked at the bill and noticed that the bill was much higher than compared to the prices on the in-room menu.The room service guy informed me there's a 17% fee for room service which I found not only to be highway robbery but also that there was no mention of this fee in the in-room menus.After the room service guy looked at my in-room menu and seen there was no mention of any 17% room service fee he said he would tell his boss and more than likely the charge would be waived.After he left I started to eat my appetizer and main meal but I immediately discovered that my appetizer was not made in the way that the in-room menu described it so when the guy called my room a few minutes later to tell me I wouldn't be charged the 17% fee for room service I then told him about the appetizer that was prepared wrong.He said he would call me right back.A few minutes later he called me and told me my meal was going to be free because of the inconvience which is a good thing because as it turned out both my appetizer and main meal were very disappointing.I appreciate the hotel stepping-up and not charging me for my meal but as a hotel guest it's all about a trouble free expereince.I would have rather payed for my room meal if all went well than having to go through all of the calls and trouble that I went through just to get a free meal which as previously mentioned wasn't that great to begin with.After eating in all areas of the hotel and after an explanation from room service it became obvious that all of the menus are diffferent even though the food comes from one kitchen.My room service incident was because the menus were not updated to reflect any room service fee and meal details.That's why I was charged a room service fee and my appetizer showed up differently than what was described in the in-room menu.This is a major oversight on the hotel's part! It's pretty much common sense to make sure that the in-room menus reflect any fees being charged for room service and of course meal description is accurate.This hotel is close to the airport and does offer a shuttle service for you folks that are needing to be close to the airport.There are lots of conference rooms which are named after the Canadian provinces.Compared to newer and more modern hotels in the area the Saskatoon Inn is a little pricey.I could have stayed at a couple of newer and more modern hotels close by for pretty much the same rate with the same amenities.In closing I would like to say that I really hope the owners are reading these reviews because this hotel needs to have some areas seriously attended to!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.