OK, we're regulars. We book locally instead of online, and always get a good rate. Jared (and others at the front desk) treat us like old friends when we arrive. Last time, there were bathrobes waiting in our room when we got there (we like to use the giant whirlpool tub on level3). Upon checkout, I mentioned that there were a couple of things that were less than perfect with our visit. For one, the window in our room was broken and would not open, and (horror of horrors) my coffee cup had a ring around the inside. I explained that these were observations for their benefit, and not complaints, but he almost insisted on deleting breakfast from our bill...I would not let him, but this exemplifies how far they will go to ensure continued customer satisfaction. Each time we plan a visit to Saskatoon, I comment that we should try the new Holiday Inn, but I can't imagine being treated as good anywhere else. See you soon Patty!