From the time we were greeted at the front desk, 'till we checked out, everything was perfect. We got a lovely corner room on the 15th floor where we were away from other guests, and it was a very quiet room with a great view of the river and several of Saskatoon's bridges. As we have stayed here many times before, check-in and check-out were painless as they only needed the last four digits of my credit card to get things going ( a minute-five each way). We also took advantage of Aroma resto-bar, which I will rave about in another review.
You should never have anything to complain about at this hotel, but if you do, let them know and they will make it right, or you will stay for free.