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“Nice room, awful smell” 4 of 5 stars
Review of Holiday Inn Express Regina South

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Holiday Inn Express Regina South
4255 Albert Street South, Regina, Saskatchewan S4S 3R6 , Canada   |  
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Ranked #14 of 27 hotels in Regina
Calgary, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Nice room, awful smell”
4 of 5 stars Reviewed August 1, 2012

Best room I have stayed in for a while. Clean, dark (great for much needed sleep) and affordable. The breakfast had left something to be desired, but that is not why you pay to stay there. There is an odd sewage type smell in the lobby and (worse) in the elevators, however, not in the room itself. Overall, a stay here is okay and near every amenity (gas, Tim Hortons, restaurants).

Room Tip: Take a room on the back side (East). Darker, no traffic.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMiller21, Manager at Holiday Inn Express Regina South, responded to this review, August 2, 2012
Thanks for your feedback. I'm glad you liked our hotel. Regarding the odor in the elevator: We looked into the cause immediately and found there was stagnant water in the elevator shaft. We took care of the matter and I can assure you that this issue will not re-occur.
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105 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Calgary, Alberta
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 1, 2012 via mobile

This hotel is in a great location as we were just passing through Regina and staying the night. The room was clean, the staff were great. The parking was a bit of a nightmare since the hotel doesn't seem to have enough parking for all of the guests. I also wish the hotel had coin laundry for the guests. My only big complaint would be the horrible smell around the lobby/pool area, and also in the elevators. It was a bit of a bathroom/sewage smell. The second day we were there the smell was so bad in the elevator I almost had to cover my nose as it was making me feel ill. Despite the smell, I would definitely stay here again.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMiller21, Manager at Holiday Inn Express Regina South, responded to this review, August 2, 2012
Thank you for your feedback about our hotel. Regarding the odor, we looked for the cause and found there was stagnant water in the elevator shaft. We have taken care of the issue, and I can assure you that it will not happen again. We look forward to seeing you again.
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 22, 2012 via mobile

I have stayed in HIE properties over 46 nights this year alone. Parking sucks for guests, the air quality is a joke in a property of this chain, unexceptable. The elevator has the most the most disgusting smell. I admit the room was well appointed but 1st 2nd 3rd impression BAD. This property needs to get its standards in order for business travelers who pay good money to feel safe and welcomed. Shame Regina HIE Shame. Nearing platinum member here will not be staying again.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Regina South, responded to this review, August 10, 2012
Dear GrubMaster13,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my apologies for falling short of your expectations especially on our parking and elevator. Rest assured that these issues will be looked into. Your feedback will be reviewed and most certainly forwarded to the appropriate departments. We hope to have another chance of hosting you should your travels bring you back to Regina.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Karen G
Case Manager
IHGCare
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 17, 2012

We stayed here a couple of years ago and I was surprised at some of the poor reviews. I booked 2 rooms for 2 nights anyway, and again was very happy with the accommodations. We had no issues with the internet and did not hear noise from any other rooms (we were on the third floor).
The breakfast room is large, was well staffed, and they have all day coffee and fruit there. The rooms we had were very clean and quite spacious. I would stay there again.
Although it's not close to downtown, Regina is very easy to get around in; so if you have a car it's an easy drive to anywhere you need to go.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2012

We stayed overnight on May 17th, one week later I am covered in bed bug bites. Went back to the hotel and the Orkin Man was going in to spray for bed bugs. I was refunded for the nights stay but treated horribly by the general manager. I told someone checking in that there were bed bugs and he said he would call the police if I said it again.

Pest Control recommends pulling the sheets all the way down, pulling out the top mattress and inspecting the head of the bed and box spring

Stayed May 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Regina South, responded to this review, June 20, 2012
Dear disgusted106,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Thank you,
Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Wisconsin, USA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 3, 2012

Plus
Good location, nice staff, ok room, lots of nearby restaurants.

Minus
Paper thin walls and floors, very poor Internet service.

Bad Internet service will prevent me from booking here again. Looking thru other comments it seems to be a real problem - not an isolated case.

Stayed May 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Regina South, responded to this review, June 18, 2012
Dear Dave L,

Thank you for your recent stay and leaving us feedback. We are pleased you enjoyed your room accommodations as well as our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the internet service during your stay. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 18, 2012

Was in Regina on business and the Hotel Sask was full - stayed here one night and was impressed with the cleanliness and size of the rooms. Would stay here again but it is a cab ride to downtown which is inconvenient.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Regina South

Address: 4255 Albert Street South, Regina, Saskatchewan S4S 3R6 , Canada
Phone Number:
Location: Canada > Saskatchewan > Regina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 hotels in Regina
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
South Regina hotel conveniently located near Regina International Airport You can expect outstanding service at our Regina accommodations, located off the Trans-Canada Hwy near Wascana Park and the RCMP Training Academy. This brand new South Regina hotel is ideal for families since it is close to the Saskatchewan Science Centre-Imax, Sk. Royal Museum, McKenzie Art Gallery, University of Regina and SK Sports Hall of Fame. Several shopping venues are nearby, including Southland and Golden Mile Mall within walking distance. Additional area attractions include the Mosaic Stadium, home of Sk. Roughriders Football Team and Brandt Centre for our Regina Pat's. Business travelers looking for lodging in Regina will enjoy their stay at our hotel near the Regina International Airport (YQR). Our hotel offers premium business amenities, such as two large meeting spaces with seating for 285 guests and a 24-hour business centre, with copy, fax and print services. Our Regina accommodations are also conveniently located near many area businesses, including SK Energy, Evraz, Global Regina and Brandt Tractor. In addition, the Casino Regina is less than six km. from our hotel in Regina. While lodging at our hotel in Regina, SK, you can enjoy the heated indoor pool, relaxing whirlpool and fitness center, complimentary high speed Internet and hot breakfast bar. Stay Smart at our hotel, and enjoy great Regina hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Regina South Hotel Regina
Holiday Inn Express Regina South Saskatchewan

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