I was driving across Canada when my car broke down. It was in Sherbrooke Quebec Canada.
It was late at night but when we arrived we were met with kind help. The price was reasonable although we were just a walk in guest without prior reservations or discounts. The young man at the front desk was kind and friendly and offered us a lot of help and made us feel welcome.
The rooms were clean and warm on a very cold snowy night. The front desk clerk ordered us food and we settled in for the night after a bad highway mechanical adventure.
The following day we did not know how late we needed to check out. They extended our welcome and were willing to not charge us extra if we left by 3 pm. We ended up staying late and stayed a second night because our car was not ready.
The morning after we met the chef and other staff members including the manager. They were all friendly and helpful and beyond accomodating. we fixed the car that day and picked it up and the day after we could not start the car. They looked for help again. They found us a battery charger and a long extension chord and went out of their way to help us. The chef made us a great omelette and sent us on our way.
Hospitality is about the kindness of the staff and their willingness to do more than is usually expected.
The next time I am near the area I will stay at Le Floral again.
In the mean time I wish you a lot of success.
- Official Description (provided by the hotel):
- Free Continental Breakfast Plus- Newest decoration - Comfort and well-beingAt Hotelle Floral, located a few steps away from the C.H.U.S., we will greet you in our quality and comfortable facilities! Our rooms will provide you all commodities such as king or queen size beds, television with remote, coffee pot, hair dryer, ironing board and of course a small and convenient refrigerator.Everything for business class travelers For business class, we offer everything you'll need; large and well enlighten desks, modern telephone and fax services. Moreover, you will benefit from our FREE high speed wireless internet in all of our rooms. We also expect to start your day in our restaurant offering a free Continental breakfast Plus from 5:30 on week day and 7:00 on weekend.The Le Floral Hotel puts a particular accent on the respect of those two policies:Policies un-smoking and Respect of others. ... more less
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- Also Known As:
- Hotel-Motel Le Floral Sherbrooke, Quebec