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“A great place in the heart of old Quebec” 5 of 5 stars
Review of Le Champlain Hotel

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Le Champlain Hotel
3.5 of 5 Hotel   |   115 Rue Sainte-Anne, Quebec City, Quebec G1R 3X6, Canada   |  
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Hotel amenities
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Ranked #16 of 104 Hotels in Quebec City
Certificate of Excellence 2014
Export, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A great place in the heart of old Quebec”
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice, well maintained, well placed and well priced hotel in the Old Quebec area. All attraction points are within 10 minutes walk. Very friendly staff, and a great breakfast spread. Even has its own parking, but for an extra charge.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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957 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were thrilled with our recent stay at the Champlain! The hotel is extremely well put-together, clean, and comfortable. We only wish that we would have had a couple additional days to stay and enjoy the location. The staff was very helpful and friendly. Every detail...from the beautiful wood trim and light fixtures in the hall, and leather paneled walls, the more we looked at what has gone into designing this space, the more we loved it. The breakfast room was super clean, bright, and the food was perfect!

Room Tip: Our 5th floor room was very large, and featured a king bed and fireplace.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a perfect location for our visit and the hotel itself was superb. The room was well appointed, and spotlessly clean. The breakfast was outstanding with a great variety of lovely dishes each morning. The staff was friendly and extremely helpful with suggestions for restaurants and ordering taxis for us. We will go back again many times.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc F, General Manager at Le Champlain Hotel, responded to this review, 5 days ago
Dear Painter516
I would like to thank you for taking the time to share your thoughts on your last stay at Hôtel Champlain. We are pleased to learn that you had such a great stay with us and that your were able to enjoy all of our services at the hotel. I will definitely pass the good words to our front desk staff. They are pride of their work and our guests can definitely feel it!
Please contact us directly for your next stay in Quebec city and you will be able to enjoy our frequent guest discount rate!
Warmest regards,
Jean-Luc Fluet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a very comfortable hotel for our family. We had a spacious room with two queen beds and two plush chairs. Delicious breakfast -- yogurt, cereal, cheese, bread, muffins, crepes, boiled eggs, OJ, and plentiful coffee. We talked with a lot of the other guests in the dining room and everyone seemed happy and content. Prime location for walking around the old city. Friendly staff. Excellent value too. We hope to return!

Room Tip: Quiet elevator. Comfortable beds. We had a nice view of the city.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc F, General Manager at Le Champlain Hotel, responded to this review, 5 days ago
Dear MWJPN,
Thank you for taking the time to share your thoughts on your previous stay with us.
Our unique breakfast environment makes our guests feels like home and everybody can enjoy themselves with our large breakfast variety. Our rooms are very spacious and we are able to accommodate single business guest, romantic couple and large family!
Thank you again for your good words.
Warmest regards,
Jean-Luc Fluet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowmanville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

Stayed twice now at this hotel on ski trips to Mont Ste Anne and Le Massif, drove out to hills each day so we could enjoy old Quebec. Clean and comfortable rooms. Easy walking distance to main attractions.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc F, General Manager at Le Champlain Hotel, responded to this review, 5 days ago
Dear BowmanvilleRaisin,
We would like to thank you for your time and comments on TripAdvisor for your last in Quebec city. As you have mentioned it, we are 45 minutes driving distance to Mont Sainte-Anne and 1h15 minutes to Massif, 2 of the greatest alpin skiing mountain in Eastern Canada. We are pleased to learn that you had such a great stay with us and that you enjoyed our very comfortable rooms.
We are looking forward to welcome you again, maybe in summer time?
Warmest regards,
Jean-Luc Fluet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The rooms were spacious, modern and clean. Breakfast buffet was excellent. Complimentary coffee was a perk. Location of the hotel is excellent, in the heart of old town Quebec and steps away from restaurants and shopping. Staff was very helpful and friendly. Affordable rates for a downtown hotel. In every aspect a great stay!

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc F, General Manager at Le Champlain Hotel, responded to this review, 5 days ago
Dear eur0lady,
I would like to thank you for taking the time to share your thoughts on your last stay at Hôtel Champlain. We are pleased to learn that you had such a great stay with us and that your were able to enjoy all of our services at the hotel. I can read that your have enjoyed our marvellous espresso machine in the lobby! I will definitely pass the good words to our front desk staff.
Feel free to contact us for your next stay in Quebec city and you will be able to enjoy our frequent guest discount rate!
Warmest regards,
Jean-Luc Fluet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selkirk, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 3 weeks ago

Where do I start. Parking lot is so tiny, it is a joke. Would be funny if it were not so hazardous to your vehicle. Slowest elevator known to man. Renovating again, so you constantly run into trades people. Very rude front desk staff. Nonexistent Wfi in rm. 39. Don't try to bring this to the attention of the manager, could use some hospitality training, great at making excuses. Told us he was doing us a favour by allowing us to use his parking lot. That's rich, next he will be telling us that he is doing us a favour by allowing us to stay in his hotel! Best stay elsewhere.

  • Stayed April 2015, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc F, General Manager at Le Champlain Hotel, responded to this review, 2 weeks ago
Bonjour Mr Don S,

I would like to thank you for taking the time to share your comments with us about your stay at Hôtel Champlain. I was very disappointed to learn that we were not able to make your stay a memorable one, and I would like to take this opportunity to extend my sincere apologies.

As one of the very few hôtels in the Old Quebec to have on-site parking, we ask our guest to reserved parking in advance to secure a place for their vehicle. We know that our parking is tight and that is why we do reserved some parking number for larger vehicle (Pickup trucks) as they are our largest place available for these type of vehicle. It is also our responsability to overview which car goes in which parking space to ensure best mobility and security.
We gave you multiple choices of parking during your stay, which you have refused twice, for your minivan with which you carry antiques on the roof top.

Our elevator is one in a kind with his unique silent hydraulic system. It is the most secure system that can exist on the hotel market and people in the rooms near the elevator praise it .

Hotelwifitest . com rates our Wifi to 38.8 Mbps, one of the fastest inside the Old Quebec along with the Hotel Jardin Ste-Anne and the Auberge Place d’Armes, we know that today wifi is more important than phone in a hotel room so we are very attentive to it. Our business customers love it.

Finally I am pretty surprise about your comment concerning our staff, as you can read in many comments on Trip Advisor , people describe our front desk crew as attentive, helpful, friendly and Professional. If you want to discuss this matter with me, please call me.

Again, please accept our sincere apologies.

Best regards,

Jean-Luc Fluet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Champlain Hotel

Address: 115 Rue Sainte-Anne, Quebec City, Quebec G1R 3X6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Free Breakfast Shuttle Bus service
Hotel Style:
#8 Family Hotel in Quebec City
#15 Romantic Hotel in Quebec City
#22 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Le Champlain Hotel 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hotel Le Champlain
Hotel Champlain Quebec
Le Champlain Quebec City
Le Champlain Hotel Quebec/Quebec City

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