We stayed here in late July on a swing through Quebec and Maine. We found the hotel to be very nice and he location was terrific. Getting to the hotel requires driving through some smaller streets in the Old Town, and there was some construction and a festival which added to the adventure, but we found the hotel easily enough and once there did not need to touch our car again. As others have pointed out there are a limited number of parking spaces available and they have to be reserved for a fee. They are very small, no big SUVs, but well worth it. Be sure you ask when you reserve the room!
The room we were in faced an alley and a building next door, no view of any kind, but was a good size. The beds were comfortable and the a/c was not very loud as the units can be at times. We felt the room was quite adequate and were comfortable. The hotel was in easy walking distance to all of the tourist areas. Five minutes took us to the parliament building and old city walls and five minutes the other way put us in the middle of the Old Town action. Quebec City is very walkable and this hotel is really in the middle of the places you might want to visit. Breakfast was small but good, always some kind of hot thing as well as cereal and pastry, and warm hard cooked eggs. The coffee machine was great and our daughter loved that it made hot chocolate too. A real treat!
I wonder sometimes when I read the reviews of others if they got a bad room somehow or had expectations that could not be met. If you want the large "suite" style room with a huge bathroom, refrigerator, fancy spa, American style hotel experience there are hotels like Hilton and Delta in the city, in the newer part of the city. If you want something in the older part of the city you will get a slightly smaller room, perhaps without a great view (although some of the rooms appeared to have nice views), but you will get charm, convenience, and comfort. The Champlain delivers extremely well on what it promises and we will definitely visit again because there was so much more to do in Quebec City.
By the way, the staff was very nice and professional. They spoke fluent English in addition to French, and were very patient with our attempts to speak in French. It was a pleasure to be able to stretch ourselves in another language and to have great support from folk as we did so. In fact we found that people all over Quebec were helpful and patient. In several encounters we did not speak French well and people we were speaking with did not speak English well but they were invariably generous and patient with us and it always worked out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.