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“Nice hotel” 3 of 5 stars
Review of Quebec City Marriott Downtown

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Quebec City Marriott Downtown
3.5 of 5 Hotel   |   850 Place d'Youville, Quebec City, Quebec G1R 3P6, Canada (Formerly Courtyard Quebec City Downtown)   |  
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Ranked #26 of 104 Hotels in Quebec City
Certificate of Excellence 2014
Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Nice hotel”
3 of 5 stars Reviewed March 19, 2014 via mobile

The hotel was very nice, clean spacious room, had a beer in the bar $10 with the tip, parking is also extra had to park down the street.
But all in all very well situated near old Quebec next to the outdoor skating rink

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roselyn F, Manager at Quebec City Marriott Downtown, responded to this review, March 20, 2014
First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
New York City, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2014

We enjoyed our two night stay here. It's a great location, within walking distance of museums, attractions and great restaurants. The bed was very comfortable and the room size was adequate. We did not pay for breakfast as there are many other local choices nearby. They offer valet parking for a fee but we used the garage next door since we didnt use the car much. There is a metro grocery store within walking distance, if interested. We chose the hotel because we wanted to be loyal to marriott and we were not disappointed.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this review, April 3, 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. Thank you also for being loyal customers of Marriott. Look forward to welcome you back and exceed your expectation once again.
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Augusta, Maine
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2014

This was our second stay here. The first time, the property was under construction, so this time was better because everything was updated. The front desk personnel are very friendly and eager to please. Same with the restaurant staff. We had breakfast here and it was so-so. Oatmeal was kind of glommy and eggs benedict were nothing special. I was disappointed to have to pay $12.95 per day for internet access. Also I asked advice from Xavier at the concierge on restaurants and I was not pleased with either recommendation. I wanted a nice Sushi Restaurant for lunch and he sent me to Yozu which is more like a McDonald's for Sushi....no ambiance and not very good food. He also sent us to Feu Sacre steakhouse and we did not like the hostess or the menu, so we left. On the plus side, the fitness center is updated and very nice, plus the location right outside the gates to the city is excellent. The bed was comfortable and everything was very clean.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roselyn F, Manager at Quebec City Marriott Downtown, responded to this review, March 18, 2014
Good day,
First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. The experiences you described are not characteristic of the level of service our associates strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
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Toronto
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 17, 2014

Being a frequent business traveler and not a huge fan of Marriott brand altogether (but a gold elite member) I'd have to say I was overall impressed with this hotel. Much smaller than most Marriott's I'm used to. This seems to allow the staff to be much more attentive and friendly than my previous experiences. Rooms are standard marriott quality. Great location just a short walk to most of old Quebec City. Decent little bar and restaurant as well. I'd recommend if the price is right. - better than the hilton across the street. No complaints here whatsoever for a short stay business traveler.

Stayed February 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this review, April 3, 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We have appreciated your comment especially because it is fair and along the line that we might be a small Marriott in size but we think big. We look forward to welcome you back and exceed your expectation once again.
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Leominster, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 14, 2014

We stayed 5 nights, 6 - 11 Feb 2014. We were with one other couple. The reception was adequate. The clerks were friendly and typically accommodating. Our room was clean and the typical but only average amenities were present. The heater was very loud. The view was of a large nautilus fitness center.
The service in the restaurant was fair. Food was very overpriced and somewhat below average. The concierge lounge was poorly staffed and food and beverage was scarse. I had to get plates, napkins and flatware from downstairs and was treated very rudely by one of the waitresses. I witnessed a young patron ask the same waitress for water and she only shook her head no!
Loading and unloading was very inadequate. The area was icy and unclear.
I strongly suggest avoiding this hotel until and if ever they improve. Chose a Canadian hotel nearby and enjoy the professional courtesy and pampering.

Room Tip: Chose a different hotel.
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  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roselyn F, Manager at Quebec City Marriott Downtown, responded to this review, February 18, 2014
First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend with all sincerity, I certainly empathize regarding the point (s) your mention in your review.This level of service is certainly not acceptable and will be addressed with the concerned party.
Again, please accept my apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 14, 2014

The lobby staff here, from the check in desk to the concierge to the bartender will go out of their way to make you feel welcome and point you to anywhere you want to go. This hotel is in a superb location, right next to the Old City, 10 minutes from the winter Carnaval, plenty of sightseeing, shops and restaurants close by. Parking next door is a hefty $18 and there are no options nearby.

Room Tip: Ask for a city view
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this review, April 3, 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. I have shared your wonderful comments with our staff. We look forward to welcome you back and exceed your expectation once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
528 reviews 528 reviews
352 hotel reviews
Reviews in 313 cities Reviews in 313 cities
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed February 10, 2014

Hotel is located next to an underground parking garage which is one of the reasons we opted for the Marriott. As many other reviewers have stated this used to be a Courtyard. I'm not sure of the reasons for the change but it really didn't feel like a full service Marriott at check in and that is not a complaint just an observation. The lobby area is mostly taken up by the restaurant and bar. There are 2 small areas up a couple of steps where there are a few seats just not a typical full service Marriott lobby. Check in was quick and easy, room was a good size as was the bathroom which also had plenty shelf space. Good seating options and desk and storage space. Heating worked well and bed was comfortable. Only minor issue was shower water temperature which we would have liked to be just a little warmer. We did let reception know this on checkout and they appreciated the info. We had a light dinner in the hotel twice which we enjoyed with great food and service. Overall the service was excellent across the board. Would definitely recommend this hotel.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this review, April 3, 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. Thank you for your accurate description of our hotel lobby. We designed it this way to have sort of a lounge boutique experience as soon as you enter the hotel. We look forward to welcome you back and exceed your expectation once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quebec City Marriott Downtown

Address: 850 Place d'Youville, Quebec City, Quebec G1R 3P6, Canada (Formerly Courtyard Quebec City Downtown)
Location: Canada > Quebec > Quebec City
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Family Hotel in Quebec City
#24 Romantic Hotel in Quebec City
#26 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quebec City Marriott Downtown 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Courtyard Quebec City Downtown Hotel Quebec City
Marriott Quebec City
Quebec City Marriott Downtown
Quebec City Courtyard

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