This hotel is an outstanding choice for business or family vacation. It is centrally located at the gates of old Quebec and the service is exceptional. We were there during peak Carnival time, but the conciere, Xavier, and front desk staff were super friendly and went above and beyond in helping us plan our stay - making sure we had clear driving directions, excellent recommendations for dinner that "fit" our famliy, tips on Carnival and where to stand on the parade route - even coming through with free ice skating coupons for our kids for the rink out front. Thanks to all their efforts, we had a wonderful vacation. I have stayed at much more upscale properties that had far less service. This felt like we were guests in someone's home - and they wanted to be sure we had a great time - incredible hospitality . Rooms were clean and comfortable - ours was a bit odd shaped and not a great view, but we were in town to walk and see the city so room suited our purposes. We used valet service - a little pricey at $22/day, but not much more than daily rates at surrounding garages, and worth it on the busy streets to have the valet service.