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“Overpriced and overrated” 3 of 5 stars
Review of Quebec City Marriott Downtown

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Quebec City Marriott Downtown
3.5 of 5 Hotel   |   850 Place d'Youville, Quebec City, Quebec G1R 3P6, Canada (Formerly Courtyard Quebec City Downtown)   |  
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Ranked #22 of 102 hotels in Quebec City
Providence, Rhode Island
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
“Overpriced and overrated”
3 of 5 stars Reviewed February 20, 2013 via mobile

Location is perfect right at the gates of old Quebec great place to explore from... close to liquor store, shops and many food places. Bad side: Have to pay for parking.. best bet is to use their valet service for 22 dollars a day. No pool , My room was odd shaped, facing the side of another building and right near the ice machine where people felt the need to fill their coolers between 3 and 5 am nightly. There was no free breakfast or meal due to the restaurant located downstairs which is also over priced. So over all it was a rough stay and I would not stay there again.. other than the location being on top of old Quebec It was over rated. Hilton's right across the street..can't imagine the price would be much more then here.

Stayed February 2013, traveled as a couple
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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New York
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 20, 2013

Recently stayed at this Marriott during the very busy season of Winter carnival. You wouldn't know it though. The staff was very accommodating and couldn't have been more friendly. This isn't a typical Marriott though. Remember you are in Old Quebec It feels very old world. Stone walls, small halls but still nice.
The room was average though I do wish it had an in room safe. The front desk was nice enough to issue me one for my valuables in their office.
We had breakfast at the hotel each morning. It was a buffet with eggs made to order and very reasonable for Quebec. $15 adult, $7.50 for 12 and under. This hotel is a great location for getting around the city as well as easily walking to the Plaines de Abraham for winter carnival.
We will be back.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

The location is top notch and the food is quite good! The views of the sunset from our 5th floor room was picture worthy. The staff is top notch! Two items of special recognition: waitstaff was gracious beyond words, letting us sit down for dinner, even though it was the end of the service. They were kind and helpful, which was MUCH appreciated after being frozen out during the Carnival parade. The staff also showed its great character when dealing with a male at the bar who was a *jerk* to the utmost degree (don't want to use salty language in a rec). The waiter was cool, collected and professional, even in the face of some really insulting behavior! C'est bon!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2013

We spent several days here and thoroughly enjoyed our stay. We were traveling with our son and chose this hotel because we wanted a spacious room with queen beds. We felt the location was perfect, just outside the old city and on Rue St Jean. This is one of the most comfortable and clean hotels I have ever stayed in. Never once did I hear any noise from other guests or doors closing. Our room was behind the elevator, but I could not hear it. Every evening we would stop in the little hotel bar for a drink before dinner, it was charming and pleasant. The staff were friendly and helpful. We will definitely choose to stay here again.

Room Tip: Our room did not have a great view out the window, which was not important to us, but if it is impor...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this review, February 17, 2013
Dear client,

Thank you so much for sharing this wonderful review with all our Trip Advisor travellers! All our employees are one of our greatest pride! We are truly glad that you enjoyed your stay with us and hopefully we will see you again soon!

With best regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2013

Spent Carnival at the Courtyard in Quebec. The room was clean. The staff was friendly. It was close to old town, and to public parking. Oh, and did I say we got a great rate? What more could you ask for. I understand that it will soon be re-done into another Marriott, and look forward to staying there again. My only concern is that it had a nice seating area in the lobby in front of a fire place. I'll be sorry if that goes.

Room Tip: 617 overlooks an elevator shaft, and is near the elevators. No noise, though.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this review, February 15, 2013
Dear Valued Guest,

On behalf on our entire team we wish to thank you very much for taking the time to share your review with all the other traveller's! We are truly glad that you enjoyed your stay with us and hopefully we will have the chance to see you again next year for the Carnaval!

With best regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 11, 2013

This is a hotel that does the job. Friendly staff, good food at the restaurant, an ice rink in front of your door, a few step from the old city... It's perfect for a getaway in Quebec City. We book rooms there every year for the staff that come to the Christmas party across the street at Le Capitole theatre.

Room Tip: Not sure what to recommend...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this review, February 15, 2013
Dear Client,

Thank you for sharing your experience at our propery with Trip Advisor travellers! We are glad to read you had a good time in Quebec City while staying with us.

Looking forward to welcoming you again soon,

Warm regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 6, 2013

We chose this hotel based on seemingly great location and favourable Trip Advisor reviews. We are very happy with our choice. Courtyard Marriot was in an ideal location for the Quebec Winter Carnival, being less than a kilometre walk away. Mind you, Quebec City is hilly, so expect some up and down as you walk, but will be no problem for most people except the very elderly with mobility issues.
In the other direction from Carnaval is rue St Jean directly in front of the hotel and a nice square with a skating rink. We were able to pop right out of the front door of the hotel, put our skates on and go for a few laps in the middle of the square.
Just beyond that is one of the Old Quebec stone arches that frames rue St Jean as it winds down into the cobblestoned tourist area. You can stop and eat and many fine restaurants, or continue up hill again to Notre Dame Catherdral, of continue just a little further to Chateau Frontanac. The walking distance was quite easy to handle, even with a 9 year old with us and pretty cold temperatures. I cannot emphasize enough to those not used to it, what -20 Celsius with a wind feels like, and I'm from the Toronto area. We were triple-layered, touqued and scarfed, and even that just barely did the job. You will find Quebec much more enjoyable in winter if you bundle up even more than required. Thankfully, this hotel's location makes great dining and shopping within a few hundred meters.
The hotel itself is quite lovely and clean. Might need some carpet and painting in a few years from wear, but again-it was clean and pleasant. Staff at the desk could not be beat, as they were very eager to please and always available.
This is a location hotel, meaning there is not much to do in the hotel itself, and you are likely to choose it based on proximity, so if you will be out most of the day touring about, it's hard to beat for location, and comfortable enough to come back to at the end of the day.

Room Tip: Only smaller rooms face the square, but if you want a view, and can handle a smaller room, ask to fa...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this review, February 15, 2013
Dear Guest,

Thank you for your nice review about your experience at Courtyard by Marriott Quebec City! What a pleasure to read you were entirely satisfied with our staff, accommodation and location !

Make sure you contact us upon your next visit, we would be delighted to welcome you again in Quebec City!

Kinds regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quebec City Marriott Downtown

Address: 850 Place d'Youville, Quebec City, Quebec G1R 3P6, Canada (Formerly Courtyard Quebec City Downtown)
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Romantic Hotel in Quebec City
#19 Family Hotel in Quebec City
#22 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quebec City Marriott Downtown 3.5*
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Also Known As:
Courtyard Quebec City Downtown Hotel Quebec City
Marriott Quebec City
Quebec City Marriott Downtown
Quebec City Courtyard

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