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“Carnival Visit” 5 of 5 stars
Review of Hotel des Coutellier

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Hotel des Coutellier
3.0 of 5 Hotel   |   253 rue St-Paul, Quebec City, Quebec, Canada (Downtown Quebec City)   |  
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Hotel amenities
Ranked #9 of 102 hotels in Quebec City
Thunder Bay, Canada
1 review
“Carnival Visit”
5 of 5 stars Reviewed February 25, 2013

We just returned from this hotel during the carnival. The newly renovated Presidential suite was awesome with wonderful decor and comfortable beds. The staff were extremely helpful and the breakfast baskets were delicious! There were several good restaurants nearby. We would recommend this hotel to anyone.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Sebastien_Page, General Manager at Hotel des Coutellier, responded to this review, February 26, 2013
Thank you for your comments regarding your recent stay at our Hotel.

We are pleased to know that your visit was very enjoyable. Also if you have pictures of the Presidentiel suite, please add it on your review!!

We really hope the have the pleasure to welcome you again!

Jean-Sébastien Pagé
General manager
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447 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • German first
  • Italian first
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English first
MA
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 24, 2013

Great place! Guess you'd call it a boutique hotel. More like a narrow, cozy apartment building rather than a hotel feel. Just outside and below the rampart wall on the east side. A short, uphill walk to the old city. Nice restaurants on St. Paul southeast of the hotel. Desk attendants were all pleasant and able to speak english. You have to go up several steps before you can access the elevator. You can drive to the front door to load/unload even though it appears you're driving on the sidewalk. Parking is across the street in a commuter lot at $10/day - good til 4pm on the day you leave. Lot is tight in places, especially since there was about 12 inches of snow over three days. Very clean room - again - more of an apartment feel than hotel room. Room was at back of hotel - very quiet - other than the snow plows on the street below. Bed was great! No problem with room at all. Only drawback (although this may be the way boutique hotels operate) is they have robes and umbrella with hotel name which you can take for a fee. $100 for a robe and $32 for the umbrella. We didn't want anything but it seems to me it could be a point of contention if the hotel said you did. We were fine and I'm probably just being overcautious but I hate potential "loose ends" like that which I don't have any control over. No fitness center or pool or anything other than a Mac computer available in the cellar (management office area). Breakfast was unique - for us. In the morning you have a bag hanging outside your door with a continental breakfast. Croissant and muffin that were the best we've ever had (they get them from a local bakery), box of juice, jellies, butter and apple sauce or yogurt. It was great!
One thing we didn't plan on was the 15% sales tax. Not just for the hotel. That is the sales tax there - it's bonecrushing - can wreck your budget. Everything is taxed. Parking, lift tickets, you name it. We took a local bus tour at the end of our week but I'd recommend it first so you know what you'd like to check out.

Room Tip: Top (fourth) floor was nice. Don't think you can go wrong anywhere in the building though.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Sebastien_Page, General Manager at Hotel des Coutellier, responded to this review, February 26, 2013
Thank you Mike & Kim Aiello,

I am very happy that your 30th wedding anniversary was enjoyable back to where you honeymooned!

I really hope the meet you next time you visit us! Maybe at your 40th wedding anniversary?

Jean-Sébastien Pagé
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2013

We stayed here in Feb 2013 before and after our wedding on a dogsledding trip up North. Quebec City was our gateway city, and we had all of our 15 guests stay in this hotel before the wedding, and most stayed here afterwards. The hotel staff was spectacular. For months before I was emailing on a weekly basis with updates to rooms, dates, occupants, and they tracked everything with no problems, even catching some mistakes I had made. When a huge snowstorm hit the day of arrival, the hotel had no problems with two last minute cancellations that were made due to flight delays/cancellations. We had two guests combine rooms to save money and again the hotel had no problem at all, and didn't charge anything. We had a great rate for our guests, and everyone loved the little breakfast at the door. It was wonderful to have some great little pastries/yogurt and not have to get dressed and march downstairs to do it. Quebec City is full of great restaurants, you don't want to waste a meal on a large hotel breakfast, so small continental breakfast was perfect.

They upgraded us to the Presidential Suite room for free after our wedding (which, although not really a suite with extra rooms or kitchen, was beautiful with a large seating area perfect for having our guests hang out with us). The bed is extraordinary- high quality sheets and down pillows and comforter, great mattress. The maids were exceptionally thorough and the room was immaculate. Nice deep spa bath and separate shower. The regular room also had a great deep bath and bed. The decor was simple and pleasing, with quality materials.

They also upgraded four of our guests for free, just 'cause.

We were in room 407 and 403, both lovely. One room had a view of the city walls, the other of the port. Both were nice.

Its a quick walk to the lower downtown area and funicular, and a 10min walk up a hill to the other main downtown area.

Parking was across the street, unlimited in and out in an open lot. Self-park. Easy to access your car at any time. Very easy and only $10. Free wifi, although limited to three devices per room. Nice little sitting area in the lobby with an ipad you can use.

Staff was so helpful and polite...even with our large and changing party. They stored luggage for 17 people for us for three days while we were dogsledding, which was awesome. Even tracked us down with a charger one of our guests left behind.

Great bar right next door, and lots of nearby restaurants.

Room Tip: We were in room 407 and 403, both lovely.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Sebastien_Page, General Manager at Hotel des Coutellier, responded to this review, February 19, 2013
Wow! Thank you so much for this exeptional review...I will print it and hang it on the staff board for everybody to read it!
We are so pleased that you and your guests enjoyed the hotel and the city. We really hope to have the honnor to welcome you again soon.
Congratulation on your wedding, we wish you joy and hapinnes!
Jean-Sébastien Pagé and all the team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2013

This is a nice hotel. Staffs are very good. Location is good. Breakfast was awesome. I definitely recommend this hotel. I will be back. My room was so nice that I will never forget this hotel. They have nice fitness center.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Sebastien_Page, General Manager at Hotel des Coutellier, responded to this review, February 19, 2013
Thank you very much for your nice review on your recent stay at Hôtel des Coutellier. We look forward to serve you again soon and we are happy to consider you among our distinguished customers.
Jean-Sébastien Pagé
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottetown, Prince Edward Island, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

We upgraded to the romantic suite for an extra 60 dollars and the room was amazing, very much worth the upgrade. The staff were wonderful - accommodating and understanding when I wanted to pay upfront before our stay (rather than use my credit card). We walked to Old Quebec in maybe 15 minutes. The facilities themselves were very clean and well taken care of. It was exactly the kind of boutique hotel I was looking for in Quebec. I want to come again!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 13, 2012

Chic little hotel VERY close to Old Quebec. Rooms are perfectly sized, modern, clean, hip, etc, etc, etc. Bed was very comfortable as well. Neat breakfast as well in that it is served in a lunch bag and hung outside your door early in the morning. The croissant is perhaps the best I have ever had!

Staff, including the interaction I had with the cleaning staff, was great as well.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

Just returned from 3 night stay in Quebec. My husband and I were very pleased with this hotel. All of the staff were very nice and very helpful in answering any questions. Our room was a good size and the bed was fantastic, loved the pillows lol. While the bathroom was not huge the shower was great, good pressure and nice deep tub. Loved how we had a special mat for our wet boots. The hotel is in a great location. Take the street right behind the hotel up into the walled part of old Quebec (good exercise lol). But if you don't want to walk up the hill you are only about a 15min walk from the funicular(I know not spelled properly) which will take you right up to the Frontenac Hotel. We also used the Eco bus a couple of times. There are several restaurants within walking distance as well. Would have no problems recommending this hotel to anyone or staying here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel des Coutellier

Address: 253 rue St-Paul, Quebec City, Quebec, Canada
Phone Number:
Location: Canada > Quebec > Quebec City > Downtown Quebec City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#8 Business Hotel in Quebec City
#9 Romantic Hotel in Quebec City
#17 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Coutellier 3*
Reservation Options:
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Also Known As:
Des Coutellier Hotel
Des Coutellier Quebec City
Hotel Des Coutellier Quebec/Quebec City

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