My husband and I often stay at Palace Royal when visiting Quebec city. It was our first experience with a child. We love the rooms (always clean and confortable), the location is ideal to visit the town or to get around (as it is just by the highway). However, every time we feel like this hotel is being let down by the staff during breakfast. This time around, we first had a waitress who clearly indicated, straight after saying hello, that we were better to order one of the specials and to keep in mind service wasn't included. She gave us a shooter of juice (was gone in 2 zips), never cared about our child and didn't know how to smile. She ran after customers in the hallway to get her tip (which she didn't deserve), including ourselves when we were ready to leave to give us a blank copy to add tip to the room (not that we wanted to give her any). The next day, we had a lazy waiter who took an hour to bring us our orders. And we were with a one year old child! Next time we might just go out somewhere else to have breakfast.
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