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“Gorgeous rooms” 5 of 5 stars
Review of Hotel Acadia

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Hotel Acadia
3.0 of 5 Hotel   |   43, rue Sainte-Ursule, Quebec City, Quebec G1R 4E4, Canada (Formerly La Maison Acadienne) (Downtown Quebec City)   |  
Hotel amenities
Ranked #53 of 104 Hotels in Quebec City
Nottingham, UK
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Gorgeous rooms”
5 of 5 stars Reviewed October 17, 2009

Stayed here for 2 nights and it was my favourite hotel out of all 4 which we stayed in. The rooms are beautifully decorated and come with a spacious en suite bathroom which has a whirlpool bath. However the real perk of this hotel is the urban spa on the roof which is included as part of all bookings.

It is well located for exploring the historic city. Breakfast isn't actually served at the hotel; you have to walk around the corner to a restaurant which is part of the same chain but it wasn't a problem.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreal
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 stars Reviewed September 29, 2009

We were in Quebec City for a weekend at the end of Sept. 2009. Stayed in suite 402 on the 4th floor and loved it.

Rue St-Ursule is a quiet street, lined with charming old houses with courtyards, just steps away from historic monuments and sites. Acadia is set in a renovated 19th century dwelling that reflects the atmosphere of the area.

Our suite was very clean, charming and cozy, with many amenities, new furnishings and bathroom. Both rooms of the suite and even the bathroom had a stone wall, there was a jacuzzi tub and a shower with a stained glass window, all were very nice.

The included breakfast is served at a restaurant, in a sister hotel, a block away. It was very simple: coffee, juice, some sliced fruit, yogourt and a bran muffin.

For a taste of quebecois cuisine try "Aux Anciens Canadiens" restaurant, close by at 34 rue St-Louis ($20 lunch is served till 5:45pm). We also really liked "l'Échaudé" on rue du Sault-au-Matelot in the lower town.

Stayed September 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 15, 2009

the staff in this hotel are the worst i have ever experienced - incompetent, disorganized, and sometimes rude. the room was terrible. it had a small footprint to begin with, but when you add a pitched ceiling with a tiny dormer, the room becomes a closet. the "free breakfast" was actually a voucher for a coffee, muffin and fruit at a bad restaurant around the corner from the hotel.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granby/St-Hyacinthe
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 10, 2009

OK, after reading other reviews, I think it really depends on the room. If you're in the basement or near the reception desk, most find it's awful. As for my experience, we were at room 221, which was a deluxe room with brick wall - same level as reception. It wasn't the biggest room, but quite charming. I have read that some rooms have low ceilings, ours had very tall ceilings. The queen bed was VERY comfortable (we are quite fussy). Listen, you're in old Québec, old buildings aren't as insulated as modern hotels are, so you have to expect that your room is not soundproof. So yes, you will hear people walking down the hall. About the staff, it depends who you get. We got to the hotel at 9 p.m. Friday, the lady had that hostile & fed-up attitude, but on the other days, it was smooth sailing. We didn't take parking for 18$ per day, we just parked on the other street (free from 9 p.m. to 9 a.m., .25$ / 15 minutes otherwise). Breakfast is included at a restaurant 5 minutes away. We don't like common hotels' free continental breakfasts, so we were happy about that. So all & all, it was a great stay to relax & be away from everything.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed June 6, 2009

My boyfriend and I stayed at Hotel Acadia From May 29 - 31.

The ladies at the front desk were extremely pleasant and we were very happy with the service provided by them. Each girl was very friendly and always willing to answer questions about the city or assist us with any issues.

Hotel is in a great location (on a sidestreet)... very close to the Chateau Frontenac, St. Jean street, the Citadelle and Parliament. Everything was within walking distance and we didn't have to take any taxis anywhere.

Our room was 501... on the highest floor. The room was quite small, any only accessible by stairs, but the hike up didn't bother us! The room was very clean, and we found the bed to be comfortable. As a bonus surprise... our washroom had a jacuzzi tub! This was not in our room description but maybe it was a standard feature ? The washroom appeared to be very recently renovated and was very clean. It had an exposed brick wall and charming wooden furniture.

Our only complaint with this room was the view (just looked out onto the wall of building next to it) and a peculiar humming noise coming from the wall. Our room was basically right next to the outdoor "hot tub" area so we believe the motors for the tub were running next to our room wall or something. There was a steady humming noise coming from one side of the wall all night. As we were only there for 2 nights we didn't bother asking for another room.

We were pleasantly surprised with this hotel and would recommend it to anyone looking for a romantic, charming hotel for a stay in Quebec. Plus, the price was unbeatable ($95 CDN/night, which included continental breakfast each morning and some other coupons).

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal
1 review
5 of 5 stars Reviewed May 18, 2009

We were going in Quebec City my boyfriend and I and decided to stay at the Hotel Acadia. The experience was wonderful from the beginning to the end. We had a very nice and clean room with a nice brick wall in the room that gave it a very nice rustic aspect; the staffs were smiling and very helpful. The restaurant "Feu Sacre" where we had breakfast was superb, very nice atmosphere and great service. There was also a free access to the Spa on the top of the hotel that we appreciated a lot. It was a perfect place to stay, the location couldn’t be better and the price was also more than decent! We will certainly go back to the Hotel Acadia on our next visit in Quebec City!!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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montreal
1 review
2 of 5 stars Reviewed April 15, 2009

My boyfriend and I stayed at the Hotel Acadia on April 13th, booking their Romance Package, for a well-deserved break. We found the room pleasant enough, but a little underwhelming—they make the rooms look far bigger in the photos, and you can't tell that the ceilings are low. The bed didn’t seem spacious enough for two either.

The package included a whirlpool bath for two. Well, they said it was for two but it was barely possible. Bubble bath would have been nice, and a moisturizer—not just a cheap looking shampoo/body gel that we didn’t touch—but the real problem started after we got out of the tub. When we were sleepy and in bed, the damn thing started blasting away on a drying cycle. Really, really, loudly. We would settle back down for five minutes and off it would go again! After 4 unpleasant blasts, we were wide awake and furious. When we called to complain, we were told that the bath is automatically set to do this for 30-40 minutes! There was no indication anywhere that this would happen.

Then at 6AM, the room became filled with light and we woke up. The curtain material was thin and there was a stained glass window with no curtain at all, so we didn’t get a good night’s sleep even after the rocky start.

At the reception desk, we were treated with indifference and even thinly veiled hostility. The 30-40 minutes of dry-cycle blasting was "normal", the woman said. (In our experience with plenty of private whirlpools in hotels, it's never happened before!) Then she said that they “try” to warn people at check-in. I said that they should have a sign on the tub instead. "Thank you, we'll make a note of it," she said insincerely.

I told her that we were unhappy after this unpleasant experience (and from her reaction, it’s bound to be repeated with other guests). This was $160 a night, after all, off season. At this the woman became very condescending and very cold. Some astounding, nonsensical arguments poured forth: "What were we doing bathing just before bed anyways—that’s not common." 'The stained glass window is pretty—other people love how the room is filled with the light." “And a discount is out of the question since the off-season rate is already a discount." It’s WE who were getting a good deal from HER, she said, and then listed the cheap bottle of wine, the continental breakfast and the (slightly strange) parking included—and I gave up trying to reason with this woman. What a horrible experience, on top of an unpleasant stay.

Contrast this with our delightful dinner at Au Parmesan, where happy, smiling staff made us feel welcome and valued. The food was super delicious. A small error was made, which was immediately acknowledged and authentically apologized for, rapidly rectified, and lovely limoncello was offered as well as two clean digestif glasses to take as a souvenir. This is the way to keep customers coming back. At Hotel Acadia, THEY JUST DON’T GET IT.

  • Stayed April 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Acadia

Address: 43, rue Sainte-Ursule, Quebec City, Quebec G1R 4E4, Canada (Formerly La Maison Acadienne)
Location: Canada > Quebec > Quebec City > Downtown Quebec City
Amenities:
Business Center with Internet Access Shuttle Bus service Suites
Hotel Style:
#38 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Acadia 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Acadia Hotel Quebec City
Acadia Quebec City
Hotel Acadia Quebec/Quebec City

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