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“Resourceful staff, great location, comfy beds but the breakfast sucks” 4 of 5 stars
Review of Hotel Acadia

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Hotel Acadia
3.0 of 5 Hotel   |   43, rue Sainte-Ursule, Quebec City, Quebec G1R 4E4, Canada (Formerly La Maison Acadienne) (Downtown Quebec City)   |  
Hotel amenities
Ranked #51 of 104 Hotels in Quebec City
Ottawa, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Resourceful staff, great location, comfy beds but the breakfast sucks”
4 of 5 stars Reviewed August 3, 2014

My husband, mother and I stayed at Hotel Acadia for the long civic weekend and stayed in the classic room. The bed and pillows are comfortable, and the staff is nice. The room itself is dated but I guess that cones with the old Quebec City feel. The washrooms are small and there is a sink in the bedroom. Room 200 only comes with a shower whereas room 201 has a bath tub. Our booking did not include Breakfast but we went to the standard restaurant this hotel refers guests to called Sacre Feu. This was a big mistake. For $10 the eggs were aweful, crepes were soggy and the coffee service was slow. You're better off going somewhere else for breakfast. All in all I would stay here again because of the central location but it's a basic hotel.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, August 11, 2014
Dear guest,
Thank you for taking time to share your comments about your recent stay in our hotel Acadia.
We are pleased to see that you enjoyed our location and the staff.
Hoping to have the chance to welcome you again.
Regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
    106
    151
    62
    33
    13
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 30, 2014

This hotel was in a great location with excellent access to the old town and to the convention centre. Nice staff, clean rooms, and charming property. Free internet access was a plus. Also right across the street from Le Saint Amour... one of the best meals ever!

Room Tip: I think the hotel was undergoing renovations, so ask for a room that has recently been renovated. Mi...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, August 11, 2014
Dear guest,
Thank you for such a nice comment about our hotel.
We are pleased to see that you enjoyed all aspect of your stay and we really hope to have the chance to welcome you again.
Best regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 26, 2014

The only issue I've had is no elevator and that's a minor one since they gladly let us keep our pram downstairs. They are very friendly and very helpful. The room was nice and clean with everything that you'd expect from a hotel.

Overall if recommend this hotel to anyone visiting Quebec.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, August 11, 2014
Dear guest,
Thank you for taking time to share your comments about our Hotel Acadia,
We are pleased to see that you enjoyed your stay and we do hope to have the chance to welcome you again.
Best regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 23, 2014

We booked at one hotel sent to another and then another room
Was very shabby,old,a bit smelly overlooking the garbage cams, loose wires, and back door held close with a hook and eye chain. No locks just to mention a few. Not at all what was advertised on booking Make sure you do not stay in the studio or get upgraded to one like we did. What a joke of an upgrade Very disappointing

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, August 11, 2014
Dear guest,
Thank you for taking time to share your comments about our hotel.
We are really sorry to see that you didn't appreciate your stay with us.
This kind of upgrade is usually welcome by the majority as the room is lot larger and you do have a kitchen and a living area. Unfortunately, this was not your case. :(
Hoping to have the chance to welcome you again,
Regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 18, 2014 via mobile

Booked in hotel Acadia but in fact there are multiples hotels from the reception. Had to walk few streets away to hotel Louisburg with our heavy bags. Our room was in the loft with poor air-conditioning and paint peeling everywhere. Not as the photos or advertising. Not honest!

  • Stayed July 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, July 23, 2014
Dear guest,
Thank you for taking time to share your opinion about our hotel.
We're sad to read this kind of comment on tripadvisor, and we are sorry for what happen, but the fact is that your travel agency has reserved at the Hotel Louisbourg,
So we're sorry about this inconvenience and we hope that you have a nice stay despite the fact the paint is peeling close to the window in the bathroom.
Hoping to have the chance to welcome you again.
Regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterville, Maine
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 13, 2014

My stay at Hotel Acadia was very nice. The rooms are charming and adorable. From the exposed brick in the rooms to the elegant lighting. The staff was so helpful in guiding me and making suggestions on where to dine. Easy to find and centrally located in the old city. Easy walk to shops and restaurants. They have other boutique hotels in the city and I would like to see them all.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, July 14, 2014
Dear guest,
Thank you for taking time to share your comment about our hotel.
We're pleased to see that you enjoy your stay.
Hoping to have the chance to welcome you again,
Regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Top Contributor
408 reviews 408 reviews
268 hotel reviews
Reviews in 172 cities Reviews in 172 cities
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is one of four properties owned by the same company (Hotel Nouvelle-France), that are all located within steps of each other. Although it is confusing to some, the check-in lobby for all four is here at the Hotel Acadia. Parking is, as one would expect, interspersed around the area, so valet service is included in the price for parking. The hospitality at this hotel is commendable; our handful of unusual requests were all accommodated with a smile, including the difficult task of parking our camping trailer down the nearby narrow alleyway (a challenge taken by the valet with cheerful aplomb). The hotel is centrally located on a quiet side street, and every inch of it’s being is as old and charming as one would expect in Vieux-Quebec. Our room was simply beautiful: large, operable transom windows look over the street, casting light on the cozy interior, filled with solid wood furniture. A decent breakfast buffet is offered at a nearby restaurant, and was included in the price of the room. The only criticism I can think of is that the water temperature is unpredictable, and the bathroom is quite small. But if I had the fortunate opportunity to spend a long period of time in Quebec, I would make this my home. 9/10

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien_Collin, Manager at Hotel Acadia, responded to this review, July 14, 2014
Dear guest,
Thank you for taking time to share your experience in our hotel.
We're pleased to see that you enjoyed your stay and we hope to have the chance to welcome you again
Best regards,
Sébastien Collin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Acadia

Address: 43, rue Sainte-Ursule, Quebec City, Quebec G1R 4E4, Canada (Formerly La Maison Acadienne)
Location: Canada > Quebec > Quebec City > Downtown Quebec City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites
Hotel Style:
Ranked #51 of 104 Hotels in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Acadia 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Acadia Hotel Quebec City
Acadia Quebec City
Hotel Acadia Quebec/Quebec City

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