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“Weekend trip” 4 of 5 stars
Review of Hotel Royal William

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Hotel Royal William
3.5 of 5 Hotel   |   360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada   |  
Hotel website
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Hotel amenities
Ranked #44 of 104 Hotels in Quebec City
Certificate of Excellence 2014
Whitby
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Weekend trip”
4 of 5 stars Reviewed August 24, 2014

Hotel was very clean and not too busy or loud. The walk into old quebec took only about 10 minutes or so and there is a lot to do close enough to the hotel not to need a car (we flew in). We had no issues with the reception or cleaning staff, although they seem very indifferent to the fact that you are staying there. The newly renovated room was very nice, just would have been nice to have a bath tub in addition to the shower.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, August 26, 2014
First of all, thank you for your time and your great review. We are pleased to read that you enjoyed your stay with us. It will be a pleasure to welcome you again ! Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    97
    78
    20
    8
    9
See reviews for
44
86
12
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 23, 2014

The rooms in this hotel were huge. The bathroom was also huge. Spacious hallways. The elevator was slow and there was only one. Parking is across a very busy street. Loading and unloading on the busy street can be a challenge. There is a street behind the hotel with entrance to the hotel. Much easier to load and unload here.
The hotel is a bit away from Old Quebec...be prepared to walk or drive.
Restaurant was fantastic. We had dinner and breakfast here.
Very Clean hotel!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, August 26, 2014
First, I would like to thank you for your time, it's really appreciated ! It's a pleasure to read your great review ! We are pleased to read that you enjoyed your stay with us. We hope to welcome you again in your next stay in Quebec city ! Best regards,
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Winston Salem, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2014

My husband and I loved this hotel in Quebec City! The room was large and comfortable with all the amenities you need away from home. The restaurant attached to the hotel had a good selection of entrees and wine. It does require some walking to Old Quebec, but a good location. A great place to stay while going to the Winter Carnival. We're staying here again in October before a fall cruise.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, August 26, 2014
It is such a pleasure to hear you enjoyed the Hôtel Royal William accommodations. It is always our goal to make sure every service provided is personalize to meet all of our guests' expectations and to make sure every guests have a more than pleasant stay. I am happy to hear we were able to do so for you during you stay with us.

Thank you for taking the time to leave your comment on TripAdivor, we look forward to seeing you on your next trip to Quebec City !
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canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 16, 2014

This hotel needs a good shake up.
Checking in took forever (one person at the only available counter that seemed to be annoyed that guest were lining up). Free breakfast is really a $5 credit towards the menu. Elevator got stuck on the 3rd floor.
Rooms are nice - but overall pretty poor value for money.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertville, New Brunswick, Canada
1 review
5 of 5 stars Reviewed August 11, 2014

The front desk was friendly and helpful. The room was Well appointed, surprisingly large and clean. The restaurant served a delicious dinner (with the coupon). Breakfast was fine also. The rate was reasonable.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, August 15, 2014
First, thank you for your time and for your great review ! It's such a pleasure to read that you enjoyed our staff, room and your entire stay in Quebec city ! Thank you again and it will be a pleasure to welcome you for your next stay ! Best regards,
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Cedar Rapids, Iowa
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 10, 2014

This hotel had huge rooms and wide hallways. Not at all crowded like most of the older hotels in the city. Room was clean and comfortable and housekeeping staff was pleasant and helpful. As I read in reviews, the parking situation is a little odd, as you have to check-in to get access to the garage. Coming in from the west we had to go around the block to park in front, which may not be totally legal, but they seemed to indicate there is no issue loading and unloading. The parking garage was a tight squeeze, but very close by. We left our car for the two days we were there, so it is serviceable.

Breakfast was good. Really enjoyed the gentleman who served us. Order off a menu with lots of choices, and $5 credit given for staying at the hotel seemed fair.

Internet wifi was free, but was not a super strong signal

Location was decent, only about 6 blocks from old city. Space in the rooms and cost of the room was worth the walk, plus we can always use the exercise!!

Room Tip: When given the option for newer room, do it. Cost was not much, if anything, and it gave us the huge...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, August 15, 2014
Thank you for taking the time to provide your comments, it's much appreciated. We are glad to hear that you enjoyed your stay and our facilities have made a difference in your stay in Quebec city ! Thank you again ! Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 6, 2014

My husband and I recently planned a spontaneous trip to Quebec City. We checked online for local hotels and came across Royal William Hotel. From the initial check in, the receptionist Claudette was rude and dismissive. My husband paid for the room and received two keys while I waited in the car out front. After finding parkIng, we walked in together. She clearly saw us together carrying our luggage to our room. When we got to our room we noticed there were no towels. We didn't think much of it and decided to get them the following morning. We than left the hotel to enjoy the evening. The receptionist was still at the desk and saw us leave together. In the morning we headed downstairs to receive our free complimentary breakfast. We only had one voucher and requested for another, she refused and stated my husband said he was staying alone. My husband was shocked and responded he requested two keys and she saw us throughout the evening. She indicated that it was non of her business who he brought back to spend the night. I was horrified as she made it seem I was a prostitute that my husband picked up the following night. She again refused to give us the second voucher. Obviously my husband wasn't going to eat breakfast alone as I sat in the lobby so we decided to skip breakfast. I than requested to have the missing towels sent to our room. She suspiciously questioned us on why the room does not have towels coming just short of accusing us of stealing them. She affirmed that she does not know why the room wouldn't have towels and she finds it weird that they were missing. Shocked and embarrassed we decided to skip the showers and head home. Terrible experience which put us off the city, the people and the Hotel Royal William.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Royal William

Address: 360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#36 Business Hotel in Quebec City
#38 Family Hotel in Quebec City
#42 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Royal William 3.5*
Number of rooms: 44
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Also Known As:
Hotel Royal William Quebec/Quebec City

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