I stayed here on business for 2 nights. I do want to separate the product from the service. The service is 4-5 star. The Hotel has a very warm, attentive, polished staff without exception. The check-in was flawless, the concierge, the valets all want to serve you. It is not fake or puckered. They switch from French to English and back again without missing a beat. They appreciated my broken, 10th grade French. The bar is miniscule and if you have more than 4 associates meeting for a drink, you spill out onto the bistro floor where people are eating. Very cramped, but all of the diners seemed to tolerate the close quarters. Bar tenders, again, very nice. Here's the "but."
The hotel is about 10 years old (so I was told). It looks 10 years old. I am not a neat freak, nor do I nitpick, but things are a little tired. The hallway to the gym has duct tape on the floor hiding power cords and computer cables. Really? When I walked down the hallway to my room, I was so surprised to see the carpet stretched and buckled, with stains everyhwere. And this was the case at the St Antoine. The rooms are super-clean, but everything in the room was 10 years old. Paint goes a long way to cover up scratched furniture. The rooms themselves are a little funky, but when you plop a boutique hotel in an historical building, they usually are not your standard rectangle, with 9 foot ceilings. It is a city hotel, so views are most likely the side of the neighboring building, as was mine. Again, not complaining, but you should know the views are not soaring. I dont want this to be a hatchet job, the hotel is nice, but as a Relais & Chateaux, I expected a little more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 24, 2013
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First of all, we would like to thank you for sharing your experience at the Auberge Saint Antoine on TripAdvisor.
We are extremely sorry to read that the product was not up to your expectation. You seem to be familiar with the Relais & Chateau hotels and how unique and exceptional they are.
It is true that the modern aisle of the hotel was added in 2003, ten years ago. All our rooms are unique in terms of décor and setting. Some rooms are facing the inner court yard, some the city, and others the Saint Laurent river. Our accommodations also feature high tech amenities such as Bose stereo system, independently controlled heating and air-conditioning structure, high speed Wi-Fi access, and so on. Since this major renovation, our team is dedicated to maintain and refurbish every aspect of the hotel when needed, in order to provide the best product to our guests. As an example of that, the carpet you mentioned will be changed in next to no time.
Be assured that your comments regarding the scratched furniture and paint have been brought to the attention of the maintenance.
On the other hand, the duct tape on the floor hiding power cord and cables you find in the gym was unusual. As a matter of fact, a special event was organized in the Gym during your stay, which explains the computer cables and cords on the flooring.
Nonetheless, we are truly delighted to read your positive feedback about the staff and service of the Auberge Saint Antoine. The team is very pleased to acknowledge your kind words.
We do hope to have the pleasure of welcoming you back!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.