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“Amazing hotel” 5 of 5 stars
Review of L'Hotel du Vieux-Quebec

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L'Hotel du Vieux-Quebec
3.0 of 5 Hotel   |   1190 rue St. Jean, Quebec City, Quebec G1R 1S6, Canada   |  
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Hotel amenities
Ranked #3 of 97 hotels in Quebec City
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“Amazing hotel”
5 of 5 stars Reviewed March 23, 2013

This hotel has the best customer service in the world! I decided to book this hotel for a getaway with my husband after reading the stellar reviews it was getting. I used booking.com thinking I was getting the best deal and after looking at the hotel website, I realized they had a discount that was cheaper than the deal I got. I called the hotel and spoke to Jeffrey and he waived my cancellation fee and allowed me to book the room with the promotion I had previously missed. The hotel itself is in a great location, in the heart of Old Quebec. This place was heaven. The rooms are very clean, the bed is very comfortable and has a variety of pillows to choose from. I had a single room with double bed and it also had a fridge and a safe. There was an issue with our safe the first day and Jeffrey made sure it was fixed in the morning and even called us to let us know. While I was waiting at the front desk, a client called to ask if the gift shop was open because he had forgotten his toothbrush. Unfortunately, it was closed but Jeffrey was able to provide him with a kit (toothbrush, toothpaste)! I was blown away by the service. Every morning, a breakfast basket was hanged on a hook at our door. I insisted to be the one to open it every morning to see what kind of goodies were packed for us (for our stay, we had croissants, chocolate pastries, yogurt, cheese and juice as well as cream and milk for our coffee). In each basket, the staff included a note wishing us a good morning as well as the temperature for the day. I thought it was extremely thoughtful. The staff at the front desk was very friendly and provided us with maps to indicate how to get to the various tourists attractions. I am vegetarian and my husband isn't, the staff made a lot of restaurant suggestions that were very useful. A special shout out to Jeffrey because we dealt with him a lot more than the other staff (he was working the evening shift during our stay). We were able to get parking at the Hotel de Ville through the hotel (for a very small fee) and we were very happy with our experience. We will DEFINITELY come back to his hotel whenever we are in Quebec city and I strongly recommend it to anyone. The staff tries its best to make it as comfortable as they can with a lot of attention to details. They even provide popcorn and movies for rainy days! Where else can you find a service like that! To the staff of the hotel: Thank you for an amazing stay! See you soon!
Nadia

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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697 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Pickering
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2013

Great hotel this is the second time here, comfortable beds (choice of 3 pillows hard ,med ,soft ) , updated nice rooms, love the breakfast basket they hang on your door in the morning. Great location in Quebec city. Front desk staff are very friendly. A great spot and a lovely hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kingston
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2013

Simply one of the nicest hotel experiences I've ever had. The staff and the facilities are amazing and the location is perfect for walking the town. We were there between Christmas and New years of 2012. We had a suite with the gas fireplace, which was very nice to come back to after a day out in the cold. The breakfast baskets are surprisingly great, and strongly recommended; these must be being provided at cost because the quality is there for the $5.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Ontario, Canada
1 review
5 of 5 stars Reviewed March 15, 2013

For Easter 2012 my friend and I decided to take a road trip to Quebec City. We had no plans, no hotel, no idea where we were going. We arrived in Old Quebec, parked at City Hall, grabbed our bags and literally walked into the first hotel that we saw which so happened to be this little slice of heaven!! The staff were all so kind, spoke great English and were extremely helpful sharing their ideas on hot night spots and restaurants for my friend and I. The room that we stayed in was a room with one queen bed, it was quaint, very clean, had a great view of the street, the comfiest bed ever and the fluffiest pillows! The location of L'Hotel du Vieux-Quebec is perfectly central. It's at the bottom of the City so BE PREPARED TO WALK UP A LOT OF HILLS - Your calves will get a great work out! On top of all of that, we received breakfast in the basket which was so exciting and the pastries were so yummy! I had never been to Quebec City prior to this weekend away but I fell in love with the city and this hotel! I loved it so much that I have decided to continue my Easter tradition and have planned a 3 night stay at L'Hotel du Vieux-Quebec for Easter 2013 but this time I'm road tripping with my fiance. He has never been to Old Quebec before so he's just as excited as I am. Hopefully my little piece of heaven lives up to the amazing service and experience I had last year!! I am so excited to be going back in just a couple of weeks!! Don't pass up the opportunity to stay here!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ottawa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2013

We just got back from four nights and really enjoyed our stay. I thought the price was very reasonable. Beds were comfortable and the rooms was quiet. I like that you don't feel like they are trying to always trying to squeeze a few more dollars from you. Breakfast basket was complimentary as are the movies. We went skiing 2 days at Le Massif which was less than one hour from the hotel. Location is excellent.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Maine
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 10, 2013

Repeat stay? Absolutely!! What's remarkable about this is that I'm a hotel loyalty program kind of gal, and there's a pretty nice Marriott Courtyard just up the street, as well as a Hilton not far away. We've stayed at both, twice, and they're fine. But there is just something so utterly charming and Quebec about this hotel, that I am more than willing to forsake some points to stay here. For one thing, the location makes it very easy to walk around, down to the lower village, even outside the old city walls to some of the cool new vital neighborhoods. We come to Quebec to get a quick dose of Europe so walking around is important. And then there's the staff. As mentioned by many others, the people who work here, at the desk and beyond, are genuine and fun. And let's not forget the breakfast basket. The best thing EVER. I feel like a little kid on Christmas morning, waiting for that subtle little sound that means that someone has hung the basket on the hook on the door. Then, I get to bring it in and lay it on the bed and open it up....my husband lets me do this because I'm just too excited about it...and see what pastries are in there that day. And these are some darn good pastries from Paillard down the street, plus yogurt, juice, cheese and fruit. Ah, perfect.
We just got back from Paris so we'll be needing a little pastry fix.
Nitty gritty: rooms are nice and super clean, standards smallish but cozy and nice if you like your partner, and bathrooms are very clean; beds are firm, very comfortable. I can't speak to how quiet, or not, rooms would be in the summer since we only go to Quebec in the magical winter season and believe me, the windows are shut!
If you're picky about soap, consider bringing your own. This is a very green hotel and they use soap and shampoo dispensers rather than offer individual bottles; this is laudable and I support them, but I happen to not love the pine-y scent of the products. To each their own.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013

Stayed for two nights in March during school break -- two adults and two teens. Took Superior 2 Queen room and space and set up were ideal -- lots of room and even a bit of privacy as beds placed at opposite ends with TV for each. Young, dynamic, bilingual staff who take obvious pride in looking after the guests.Breakfast basket full of fresh pastries (from Paillard), fruits and juices was delicious; the kids loved the DVDs, hot chocolate, and popcorn that was provided free of charge. No pool, no gym in this boutique hotel -- but you can get a great workout just exploring the city.
Couple recommendations: rooms at back of hotel are probably quieter than those facing St-Jean; parking provided at $16/day in public lot -- however, clearance is low if you have high vehicle or like us, ski-rack on top; other public parking right around corner at Hotel Dieu hospital for $18/day can accommodate larger vehicles.
HVQ is one of the best hotels we have stayed in for a family get-away; you can't get a better location for exploring the hills and streets of old Quebec, with dozens of great restaurants, pubs, and shops conveniently located within short walking distance.

Room Tip: Get a room at back of hotel -- will probably be quieter, as St Jean can be a busy street. Ours had t...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about L'Hotel du Vieux-Quebec

Also Known As:
L'Hotel Du Vieux-Quebec Quebec City
Hotel Du Vieux Quebec
Address: 1190 rue St. Jean, Quebec City, Quebec G1R 1S6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#2 Family Hotel in Quebec City
#10 Business Hotel in Quebec City
#15 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — L'Hotel du Vieux-Quebec 3*
Official Description (provided by the hotel):
Ideally located in the heart of Old Quebec, this historic 51 roomed hotel is surrounded by cobblestone streets and ancient stone buildings housing cafes, restaurants, galleries and boutiques. Over the past few years, much time and care has been spent in renovating Hotel du Vieux-Quebec. Rooftop gardens, breakfast baskets hung on your door, relaxing lounge with computers, library, games and fireplace all contribute to the renowned charm and character which has earned this hotel such great reviews. Hotel du Vieux-Quebec provides the type of authentic Quebec experience that can only be found in an independent hotel. Adding to its appeal, the hotel is an officially recognized and award winning leader in the environmental movement. ... more   less 
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