This hotel has the best customer service in the world! I decided to book this hotel for a getaway with my husband after reading the stellar reviews it was getting. I used booking.com thinking I was getting the best deal and after looking at the hotel website, I realized they had a discount that was cheaper than the deal I got. I called the hotel and spoke to Jeffrey and he waived my cancellation fee and allowed me to book the room with the promotion I had previously missed. The hotel itself is in a great location, in the heart of Old Quebec. This place was heaven. The rooms are very clean, the bed is very comfortable and has a variety of pillows to choose from. I had a single room with double bed and it also had a fridge and a safe. There was an issue with our safe the first day and Jeffrey made sure it was fixed in the morning and even called us to let us know. While I was waiting at the front desk, a client called to ask if the gift shop was open because he had forgotten his toothbrush. Unfortunately, it was closed but Jeffrey was able to provide him with a kit (toothbrush, toothpaste)! I was blown away by the service. Every morning, a breakfast basket was hanged on a hook at our door. I insisted to be the one to open it every morning to see what kind of goodies were packed for us (for our stay, we had croissants, chocolate pastries, yogurt, cheese and juice as well as cream and milk for our coffee). In each basket, the staff included a note wishing us a good morning as well as the temperature for the day. I thought it was extremely thoughtful. The staff at the front desk was very friendly and provided us with maps to indicate how to get to the various tourists attractions. I am vegetarian and my husband isn't, the staff made a lot of restaurant suggestions that were very useful. A special shout out to Jeffrey because we dealt with him a lot more than the other staff (he was working the evening shift during our stay). We were able to get parking at the Hotel de Ville through the hotel (for a very small fee) and we were very happy with our experience. We will DEFINITELY come back to his hotel whenever we are in Quebec city and I strongly recommend it to anyone. The staff tries its best to make it as comfortable as they can with a lot of attention to details. They even provide popcorn and movies for rainy days! Where else can you find a service like that! To the staff of the hotel: Thank you for an amazing stay! See you soon!
- Official Description (provided by the hotel):
- Ideally located in the heart of Old Quebec, this historic 51 roomed hotel is surrounded by cobblestone streets and ancient stone buildings housing cafes, restaurants, galleries and boutiques. Over the past few years, much time and care has been spent in renovating Hotel du Vieux-Quebec. Rooftop gardens, breakfast baskets hung on your door, relaxing lounge with computers, library, games and fireplace all contribute to the renowned charm and character which has earned this hotel such great reviews. Hotel du Vieux-Quebec provides the type of authentic Quebec experience that can only be found in an independent hotel. Adding to its appeal, the hotel is an officially recognized and award winning leader in the environmental movement. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Du Vieux-Quebec Quebec City