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“A great place to kick back after a day of sightseeing!” 5 of 5 stars
Review of Hotel Chateau Laurier

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Hotel Chateau Laurier
3.5 of 5 Hotel   |   1220, Place Georges V Ouest, Quebec City, Quebec G1R 5B8, Canada   |  
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Ranked #58 of 97 hotels in Quebec City
Portland, Maine
Senior Contributor
24 reviews 24 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“A great place to kick back after a day of sightseeing!”
5 of 5 stars Reviewed April 22, 2013 via mobile

We really enjoyed the hotel all around. The staff who initially greeted us were friendly and kind and everyone very helpfully spoke fantastic English (much better than my broken French!). Our room was very comfortable with a wonderful view of the Old City. The mattresses were just right and even the pillows were perfect, which I find rare in my hotel stays. I actually called downstairs for a couple of extra pillows when we arrived and a nice man brought them up within FIVE minutes!

The saltwater pool was lovely, the sauna was beautiful and spacious and the outdoor hot tubs were so nice to have after a day of hiking around Quebec City.

The hotel is only a couple of blocks outside of the old city which was actually nice, because I had read that with hotels in the old city, often times at night when the bars close, the revelers are VERY loud, which we really didn't experience, fortunately.

I would highly recommend staying at Chateau Laurier on all levels--even the value for the price paid. It was well worth it. Thank you Chateau Laurier, for helping to make our little vacation in Quebec fantastique!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEOAlainGirard, Director of Sales at Hotel Chateau Laurier, responded to this review, April 25, 2013
Bonjour CindyFw, nn behalf of the General Manager and the entire team of the Hôtel Château Laurier Québec, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. You will always find here a home away from home. Thank you, Johanne Caron director of sales and marketing
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521 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 22, 2013

I stayed at this property from April 9th to the 12th. It is a very clean hotel and in a great location to the old city and Parliament. When booking a room I would request that you do not want a 2nd floor room that faces the street. The street has many wonderful outdoor cafes and night clubs but the noise at night is LOUD. I was on the 4th floor on the corner and it was quiet. My friends on the 2nd floor could not sleep. The hotel beds are comfortable and the room just the right size. No Flat Screen tv in the room - not that it mattered. I had breakfast and drinks in the hotel restaurant and lounge - both were very good.

Room Tip: Do not get a lower level room that faces the street with all the cafes. THe noise at night is loud...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEOAlainGirard, Director of Sales at Hotel Chateau Laurier, responded to this review, April 25, 2013
Bonjour Weblakfun, thank you for having selected our hotel for your visit to Québec City. We hope to see you again soon. To the benifit of the readers flat screen TV are available in many rooms ans shall be in all rooms by the end of the year. Johanne Caron,director of sales and marketing.
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Portland, Maine, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

This facility was outstanding in every way. The staff was friendly and helpful. The room had excellent appointments and was very clean. The location is ideal for getting around the city easily...even in the cold cold winter months. We were there for Carnivale and it was wonderful!!!!! Will definitely go back!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review, April 10, 2013
Bonjour Beth M, thank you for your comments. We are happy to hear that you enjoyed your stay. We hope you will visit again soon. Johanne Caron director of sales & Marketing
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Quebec City, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2013

Only stayed for one night although enjoyed every minute of it. The location was perfect to go out for supper and drinks in the evening. Also got to take advantage of the luxurious bath and fireplace. A nice way for a couple to spend a night away from home!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review, March 27, 2013
Bonjour, please accept our sincere thanks for the information you provided regarding your last visit with us. These comments and recommendations will help future customers.We look forward to your next visit. Johanne Caron, director of sales and marketing
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Montreal, Quebec, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 17, 2013

The rooms are small, the hotel parking is expensive (use the free spots on the street, they're easy to find, in the back streets), I had read about this, so that wasn't such a surprise. What surprised me is the customer service we experienced.

At check-in, we have not seen a smile. When the receptionist saw on the screen that we had booked through Expedia, she looked at us weird and said "well, you booked through Expedia, the room you have is not the best, if you want a better room, you'll have to pay more" - at that point, we had not seen the room and therefore, were not complaining at all. Not sure why this comment was made, if felt cheap.

Don't expect toiletries in the room (toothpaste); the shampoo and shower gel are available through a dispenser - which is weird for a quality hotel.

You may wake up with the sound of the vacuum at 9am. Other than that, sleep was good, location is perfect.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review, March 21, 2013
Bonjour, thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are, from your point of view. We understand your concern about the way your check-in was handled: our customers are always welcome and the source of the reservation should have no influence on the service provided. Please accept our apologies and we will follow up with the director of service. It is customary to offer an upgrade room type for a minimal investment, upon arrival; this practice had no relation with your preferred reservation supplier. In regards to the soap, shampoo, conditioner dispenser found in our shower/bathtub please note this is one a many ecofriendly procedures, we hope that our customers will appreciate our effort to minimize our imprint on future generations. Furthermore this system offers unlimited usage of the products. It’s true several parking options are available: our indoor parking at 20$ per day, a public outdoor next door at a lower price and plenty of parking meters around, we are confident our guests will find easily something that fit their lifestyle. We wish you will return to Quebec. Johanne Caron director of sales and marketing
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Uxbridge, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 15, 2013

Great hotel and great value. Robes in room salt water indoor pool and amazing sauna. Hot tubs outside a bit difficult to find but very nice once found. Close to great restaurants and Starbucks lobby very inviting with wine dispenser Staff very helpful

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review, March 21, 2013
Bonjour P G, thank you for taking the time to share your satisfaction to us and especially to our future guests. We hope to welcome you again in our lovely city. Johanne Caron director of sales and marketing
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Ottawa, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 11, 2013

We stayed at the Chauteau Laurier for the last weekend and have some positive and not so positive comments. Room, service, location were all very good, however were told that underground parking was 20$ but after registration and handing the keys to the valet attendant we were told it was 24$/day if we used the valet parking not including the tip. I felt like I was cheated but it was to late to change the arrangement as the car was already being parked
During the weekend we realized that public parking was available at ground level for only 12$/day. So beside parking and 5$/hr for Internet services this hotel offer a good deal with clean and comfy rooms. I would stay there again but would park I the public parking. As for Internet we used our IPhone personnel setting and were able to connect with our IPad so very little charge except some data charges if our monthly package was exceeded.

Room Tip: Park in the grounding pubIic parking for only 12$/ day and use you IPhone and IPad Internet setting...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review, March 12, 2013
Bonjour Eloi Duguay, Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are, from your point of view. In regards to the parking, we are taking note of your remarks since we rather offer all options to our clients. The outdoor public parking is alwys a good alternative. We hope you will visit us again. Johanne Caron director of sales and marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Chateau Laurier

Also Known As:
Chateau Laurier Hotel
Chateau Laurier Quebec City
Hotel Chateau Laurier Quebec/Quebec City
Address: 1220, Place Georges V Ouest, Quebec City, Quebec G1R 5B8, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #58 of 97 hotels in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Chateau Laurier 3.5*
Reservation Options:
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