The rooms are small, the hotel parking is expensive (use the free spots on the street, they're easy to find, in the back streets), I had read about this, so that wasn't such a surprise. What surprised me is the customer service we experienced.
At check-in, we have not seen a smile. When the receptionist saw on the screen that we had booked through Expedia, she looked at us weird and said "well, you booked through Expedia, the room you have is not the best, if you want a better room, you'll have to pay more" - at that point, we had not seen the room and therefore, were not complaining at all. Not sure why this comment was made, if felt cheap.
Don't expect toiletries in the room (toothpaste); the shampoo and shower gel are available through a dispenser - which is weird for a quality hotel.
You may wake up with the sound of the vacuum at 9am. Other than that, sleep was good, location is perfect.
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- Also Known As:
- Chateau Laurier Hotel
- Chateau Laurier Quebec City
- Hotel Chateau Laurier Quebec/Quebec City