Don't get the wrong impression about the 3 out of 5, this place can easily be a 5, and in many ways I wanted to give it just that, but had a few setbacks. First off the conceirge service of Julie Gagnon was second to none, she helped me arrange limo from the airport, set up spa appointment, set up a car rental. Exception service in regards to that. The location is perfect, 5 minute walk to the Old City, 10 minute walk to Lower Town, and right beside Grand Allee which has some really cool places to eat and drink. I recommend Cosmos Cafe for breakfast. If you feel like fast food there is a Mcdonalds right beside the hotel, skip it and go to Chez Ashton across the street. The hotel itself is clean, and very little to complain about. Now the things that dropped my score of it were, they have 4 tiers of rooms, express, standard, superior and deluxe. Now I don't know if this is the hotel's fault or Hotel de Glace, but the only reason we even stayed at Hotel Chateau Laurier over something like the Frontenac is because it came in our romance package at Hotel de Glace. Now we paid just under $1500 (at Hotel de Glace) for a 3 night package, 2 of which were nights at Hotel Chateau Laurier, and for all that money all we got was an express room, which was one double bed and about 2 feet of space on one side and maybe 4 feet on the other, about the size of a cruise ship cabin. We're not too picky and we didn't spend a lot of time in the room anyways, but it still irked us a little to spend that kind of money and be so cramped (the hotel was empty so it's not like we couldn't have been upgraded). The spa was almost impossible to find, as it was under renovations and moved up to the 6th floor in what i think used to be a bathroom lol. Still though, I do recommend this, was very relaxing nonetheless. As we were checking out I had already made up my mind to give it a 4 out of 5 upon return home, but our invoice charged us nearly $400 for the spa, we had given the spa a $100 gift card that that I had cashed in a lot of my air miles to acquire, so the bill should have been less then $300 for 2 massages and 2 facials. The girl at the counter called the spa, then told us this was the reduced price, my wife simply said no it wasn't, and if it was she wants proof on the receipt that it was taken off, they just gave us the phone number for the spa's head office and sent us on our way, my wife was furious and we still had our night at the Hotel de Glace to go, so I tried to calm her down and forget about it until we're back home, and now we get the lovely opportunity to play phone tag with the spa. Despite this, I still do recommend the hotel, I just think we ran into some bad luck.
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- Also Known As:
- Chateau Laurier Hotel
- Chateau Laurier Quebec City
- Hotel Chateau Laurier Quebec/Quebec City