We had pre-booked our room for a 2 day break from our trip to the east coast. Unfortunately,I had broken my ankle. We had called the hotel about 5 times to cancel our reservation but they refused to let us cancel our booking. Not only was my ankle broken but it was set incorrectly. Which I had told all 5 times that I had called them. So, instead of just not going to the hotel we opted to stay 1 night on our way back so we wouldn't loose all of our money. I don't know if they were mad that I had tried to cancel our reservation but when we got there to check in they gave us a room that was so far away. We had to take the furthest elevator that was up and down 2 ramps(inclines) to get to. And not my that our room was at the end of another decline. Day 4 on crutches is is was I get. We had asked to switch rooms but again they refused us. And when we went to check out the girl said " Oh, you re booked for 2 nights" I told her that I was aware of that but that her hotel wouldn't let me cancel. She acted like she had no idea what I was talking about, and looking at her name tag, I'm pretty sure that she was one if the people that I talked to the 5 times I called. Horrible customer service.
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- Also Known As:
- Chateau Laurier Hotel
- Chateau Laurier Quebec City
- Hotel Chateau Laurier Quebec/Quebec City