We had pre-booked our room for a 2 day break from our trip to the east coast. Unfortunately,I had broken my ankle. We had called the hotel about 5 times to cancel our reservation but they refused to let us cancel our booking. Not only was my ankle broken but it was set incorrectly. Which I had told all 5 times that I had called them. So, instead of just not going to the hotel we opted to stay 1 night on our way back so we wouldn't loose all of our money. I don't know if they were mad that I had tried to cancel our reservation but when we got there to check in they gave us a room that was so far away. We had to take the furthest elevator that was up and down 2 ramps(inclines) to get to. And not my that our room was at the end of another decline. Day 4 on crutches is is was I get. We had asked to switch rooms but again they refused us. And when we went to check out the girl said " Oh, you re booked for 2 nights" I told her that I was aware of that but that her hotel wouldn't let me cancel. She acted like she had no idea what I was talking about, and looking at her name tag, I'm pretty sure that she was one if the people that I talked to the 5 times I called. Horrible customer service.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Tingo, TripOnline SA, Priceline, BookingOdigeoWL, Otel, Venere and Agoda so you can book your Hotel Chateau Laurier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chateau Laurier Hotel
- Chateau Laurier Quebec City
- Hotel Chateau Laurier Quebec/Quebec City