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“Could be better...” 3 of 5 stars
Review of TRYP Quebec Hotel PUR

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TRYP Quebec Hotel PUR
3.5 of 5 Hotel   |   395 rue de la Couronne, Quebec City, Quebec G1K 7X4, Canada   |  
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Ranked #54 of 102 hotels in Quebec City
Toronto
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Could be better...”
3 of 5 stars Reviewed January 21, 2013

Excellent location as Old Quebec and all main attractions are walking distance from the hotel.
The room we had was on the 8th floor (815) facing office building, not a great view!!
The bathroom had what they call a European shower -large shower no bath)- which looks good but is not practical (messy, water all over) Make sure you ask for a bathroom with bath.
Nice feature was the coffee machine in the lobby however it would have been better to have a coffee/tea maker in the room.
The most disappointing was the bed; for a 4 star hotel we would have expected comfortable and cosy bedding; pillows were flat, duvet was barely warm. Also it would have been useful to have glasses for water in the room.
Staff was very friendly.

Room Tip: Manage to get a room on top floors for the view or facing west (i.e. on De la Couronne avoiding buil...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, January 24, 2013
Thank you for your feedback. I sincerely apologize that your room did not exceed your expectations. Your comments have been shared with our management and team. However, I am glad to read that you enjoyed our location and appreciate the quality of the services our professional staff provide. Thank you again for taking the time to review our hotel.
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591 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2013

Stayed on New Year's Eve with another couple. Great location and price. Entire hotel has been newly renovated. Spacious rooms and comfortable beds. The heating and air conditioning systems have not been replaced or upgraded and are very loud and noisy. They function intermittently and only makes the matter worst. The system either produces extremely cold or warm air. I could not sleep at all. If you need a peaceful and quiet environment to sleep, I would definitely not recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, January 8, 2013
Thank you for taking the time to share your feedback regarding your stay wuth us here at the TRYP Quebec Hotel PUR. I would like to offer my sincerest apologies for the inconveniences that you experienced during your stay. An experience such as the onde you described is taken very seriously and we look forward to an opportunity to make it better. Thank you again for your review.
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Montreal
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Stayed with my family three nights end of December. All staff at this hotel are very courteous. Efficient valet parking service. Booked a premium room; was on the 16th floor with great city view. Room is nice and clean; yes it is a minimalist design, but we liked it. We had a room with two double beds (not queen size). Pool is large and nice. Hotel is conveniently located in the Lower city area that has just been revamped. Will definitely consider this hotel for our next trip to Quebec City.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, January 1, 2013
Your experience is exaclty what we strive for here at the TRYP Quebec Hotel PUR! We are very proud of our beautiful hotel, and we are happy to know that you had such a great experience. Thank you for staying with us and allowing us to take care of you and we look forward to being able to do it again for your next stay!
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Orlando, Florida
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 30, 2012

If you like classic old fashioned hotels this is NOT the hotel for you.

The rooms are decent size with a comfortable bed, refrigerator, desk and a small sitting area, large size flat screen tv, good size bathroom.

The bathroom is shower only and not fully enclosed which some people don't like but it had good water pressure and you could adjust the shower head so that you won't splash water everywhere.

There is WiFi available, and it work well for us.

The breakfast at the hotel was decent but a bit on the smaller size. The pancakes however where incredible!

The location is a little far from the old town, which we were aware of. It is a uphill 20min walk up to reach the old town. Take Couronne left as you exit the hotel, you can take the elevator at the end, take St Claire on the right as you exit the elevator and UP to St Jean. Turn left and you will reach the old town.

There are plenty of places to eat nearby, pizza, Thai, etc. worth mentioning was Saigon-Bangkok next door. Good food and bring your own wine!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, January 1, 2013
Thank you for taking the time to share your feedback of the TRYP Quebec Hotel PUR. I am glad to hear that we could meet your needs with our facilitis and location. It also sounds like you took full advantage of our prime location and had a lovely time in Quebec City. We hope that you will come back and visit us again at the TRYP Quebec Hotel PUR!
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Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

We stayed there during Christmas eve. The hotel is clean, modern, convenient location and the staff were helpful and friendly. Upon checked in, I asked for higher floor based on other reviewers. She gave us 16th floor, across the elevator (didn't bother us a bit) and when we open our door: wow! Flabbergasted with the view. The whole Quebec was in font of us. Perfect if you don't have much time to stroll around in cold winter night of Quebec. You literally sleeping under the star in that room.
They have self-serve coffee machine in the lobby - nice touch. And also hot chocolate too for my little daughter. Fo under 100 bucks, this is very very very good hotel. Inside the room is king bed, trendy washroom, and free wifi. The valet is $20, but it's vallet. In Montreal you paid the same amount and you still have to walk 10 minutes (read my review of hotel quarter de spectacle). Definitely our new choice of hotel if we go to Quebec city again.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, December 31, 2012
I would like to express our heartily thanks for your comment. We are pleased to know that you had a fantastic time with us and that we exceeded your expectations. Thank you for staying with us, and we hope that you will come back and visit us again at the TRYP Quebec Hotel PUR!
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Saint John, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2012

Stayed for one night and found the hotel very comfortable. We were on the 12th floor with a good view. The room is stylish, the bathroom is great and there was enough space for my wife and I. It's not somewhere to stay for weeks on end - but very few hotels now have chests of drawers. Something I always notice is how loud the heating/cooling is - our experience was good with the fan relatively quiet and only needing to be on occasionally to keep the room heated. Sound-proofing was OK - there's quieter, but there's much louder. Our experience with the front desk staff was very good, the same with the valet parking. The hotel isn't in old quebec, but it's a 15 minute walk and has some nice boutiques nearby - including an awesome kid's store. I'll be staying here again on business if I get the option.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, December 29, 2012
We are very happy that you had such a great experience here at TRYP Quebec Hotel PUR! It makes us proud to know that our awesome front desk and bellmen staff were able to take such good care of you. Thank you for your support and recommendation, and we hope to see you again soon.
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Collingwood, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 28, 2012

Tryp does have a fairly good location, but I would recommend avoiding it! Someone had spilled cologne in our room and it reeked to high heaven! The rooms are very poorly furnished with extremely small bathrooms and absurdly cheap toilettries. The designer tried way too hard to turn this sow's ear into a boutique hotel. The pool was cold, the sauna was broken, and the trucks unloaded all night outside our second floor window! The only bright spot was a pleasant staff, particularly the parking attendants. Take my advice and stay elsewhere.

Room Tip: Make sure you stay on an upper level and not in a corner
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline G, Responsable réception at TRYP Quebec Hotel PUR, responded to this review, January 8, 2013
Thank you for your feedback. I sincerely apologize that we did not exceed your expectations and am sorry to hear that the location was not what you expected. Your comments have been shared with our management and team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP Quebec Hotel PUR

Address: 395 rue de la Couronne, Quebec City, Quebec G1K 7X4, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — TRYP Quebec Hotel PUR 3.5*
Official Description (provided by the hotel):
Towering above downtown Quebec, Hotel PUR's sleek and sophisticated guest rooms are a lesson in savvy design. All guest rooms are outfitted with select amenities appealing to the business and leisure travelers. Guest rooms feature floor to ceiling windows offering panoramic views of the neo-Gothic Saint Roch Church, Saint Lawrence Seaway, and Orleans Island. ... more   less 
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Also Known As:
Pur Hotel Quebec City
Pur Quebec City
TRYP Quebec Hotel PUR Quebec City

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