This place is actually rated one of the must see places to see before you die. Yes it's expensive but it is totally worth it. Do not just pay to stay for the day, pay for the night. When will you ever get to do this again in your life?
Upon arrival they will ask for your reservations so make sure to bring the papers. There is several tours of the place (included with your stay). the last one is at 5 or 6 (the English one) they offer the tours in English and French (but separate, so one at 5 for English and one at 530 for French for example).
Definitely take a drink at their bar, you get to drink in a ice mug. There is one free drink included in your package usually. We did two of the shots they offer which were really good. You can even buy the ice mug in their gift shop but it's $60. Interesting but it might melt if you do not live in Quebec.
You are provided with one HUGE locker. Our duffle bags fit in there no problem. People had their large suitcases in their too, so I would not worry about your items fitting. Two people can easily fit their things. They have showers in the chalet (for guests only obvious) so really I do not find it necessarily to get the hotel room with the ice hotel room, because the chalet has a shower and you can keep your things in the locker. I really did not worry at all about my belongs. If you cannot sleep at night, or it gets too cold for you (worst case scenario) you can sleep on the couch in the chalet. So to pay extra for the hotel I think is not necessary.
The chalet offers food but nothing spectacular and if I remember right it was expensive. We had the complimentary breakfast in the morning which was decent. Nothing spectacular though. they had little potatoes, eggs, sausage I think, muffins, cereal, orange juice. Not the best variety but it is free! I think there are some activities included like snowshoeing, they have a big trail you can take, we did not do it but we saw a lot of people doing it and they enjoyed it very much.
In the chalet they have two computers with internet (not slow either) and we looked up some restaurants in the area to go to. I was rather upset when we got back we wanted to go to the bar but it was not open to us EVEN THOUGH WE PAYED A LOT OF MONEY FOR THIS because Rogers was having some party. They said they would open the cathedrale to serve drinks to us. Eventually the bar/dance area was open to us but it really upset most of us there because we wanted to spend the night in that room, not the cathedrale.
As I mentioned earlier if you really cannot stand the cold for whatever reason they will let you stay in the chalet on the couches no problem. We were lucky and it was only -13 I think. So I was perfectly fine at night. So they recommend you go to the hot tubs and sauna before going to bed to heat up your body. They have a mandatory meeting I think at 8 or 9 that they will explain everything in more detail to you so do not worry! .They show you how to use the sleeping bags and everything. I slept in socks, leggings and a tshirt. And I slept well!!! I think I had my hat on but I took it off since the sleeping bag goes over ur head and it got too hot. It's one of the caterpillar sleeping bags. Honestly I was SSOOOOOOO worried about sleeping you have no idea. All for nothing. It was so cozy! My boyfriend said he tossed and turned all night but he just has a hard time sleeping sometimes. We had such a big day so it was easy for me to sleep, even though I worried all day. I felt better when the guy told me if any real emergencies we could sleep in the chalet. The hot tubs and sauna I think open at 9pm and stay until 9am. We woke up around 7am (you need to be out of your room at 8am) so we actually took advantage of going again to the hot tub (I had two bathing suits with me since your bathing suit will not dry over night)
We got the best room, a themed one with the fireplace. (themed means there are sculptures on the wall) Honest I feel ripped off with the fireplace. You have to ask them to light it, I think 20-30 minutes before you go to bed. We went to the hot tub and sauna and when we got there it wasn't lit. We knew it wasn't for heating and that it was just for show. But still... However I definitely recommend a themed suite! It's a little bit more, but like I said it's a once in a life time opportunity so go for it!
Also, if you go at the beginning of the season, everything might not be built yet. Like we went early in the season, so they did not have the slide and part of the construction built. We did not want to go when it got too cold though.
Hope I was informative, if you have any questions feel free to message me! I live in Quebec so I have a lot of informations to offer :)
themed suite for sure! you can skip the fireplace, just for show and they did not even light ours ev...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.