After years of dreaming, my husband and I finally stayed at Hotel du Glace in February 2013. It was an incredible experience! We arrived in the early evening at the hotel, proceeded through the entrance pavilion and down a long ramp to the Celsius Pavilion where we were checked in and assigned our room. While you select and pay for your room category (room, suite, fireplace suite, honeymoon suite) prior to arriving, you are not assigned your specific room until you arrive (and you have no say in the theme if you have paid for a theme room). We had a theme suite and were very happy with our room, both in terms of theme and location. We were lucky to have suite #10 which was very close to the Arctic Spa and Celsius Pavilion. it was themed like an avalanche - which was odd and a little scary but also very unique! Plain rooms are merely plain boxes with a square ice bed and a white light. Theme rooms are carved with different themes in mind - avalanche, bees, hockey, tropics, etc. and are light artistically, but most are simple square rooms with beautiful design. Our avalanche suite required us to enter through a snowy, curvy cavern into a dimly lit blue clearing with a romantic little table and benches tucked in a nook, and a bed ensconced in snow "boulders." The bed was covered in fur and decorative pillows, and we slept in the provided thermal mummy sleeping bags - we had a GREAT sleep! We spoke with many other couples who didn't have a completely wonderful experience overnight for one reason or another, maybe they were too nervous or didn't follow the safety precautions. We followed the instructions for what to wear upon arrival at the hotel precisely, and then used the Arctic Spa before bed, dried off, and wore only a thin layer of moisture wicking thermal underwear to bed, and were quite comfortable and warm.
After arrival and check in, we were given a locker to store our gear, we put on our recommended gear, attended orientation, then toured the hotel - it was amazing! The attention to detail and artistry was truly impeccable. After getting our bearings, we went to the ice bar for some cocktails. 2 welcome drinks were included in our package, and we could choose anything we liked off the menu. We sampled a watermelon flavoured shot in an ice glass, and a spruce favoured shot in an ice glass (too weird to pass up) - both were great! If you keep your ice glass, you save $2 on refills, so for our second round, we used the same glasses and tried a blue lemonade flavored shot and a maple cream shot. After that, we'd had enough (the shots are pretty much pure alcohol so even though they're tasty we didn't want to overdo it). You can also order beer, warm wine, and hot chocolate at the ice bar (in non ice glasses).
Instead of dancing at the ice bar, we rode the North Face Slide a few times, grabbed a coffee at the Celsius Pavilion (there is unlimited free coffee, tea, and cocoa) and headed out to sit in front of the beautiful bon fires outside the hotel. It was cozy and romantic. After that, we went snowshoeing (included for free for overnight guests). There is a lovely private snowshoeing trail behind the hotel - it took about 40 mins to complete. We did the trail at about midnight and had the whole place to ourselves - a lovely and peaceful experience. Then we headed to the Arctic Spa to relax in the hot tubs (there are saunas too) before bed.
The next morning we showered and had breakfast at the Le Express Cafe (included, but if it wasn't I would have gone elsewhere, it was very subpar - kind of like breakfast at an airport). We packed up, stopped at the gift shop, and headed home!
The service and staff at hotel du glace were outstanding. However, the locker/changeroom/washroom area was a completely disorganized mess. It was clean, but everything was so close together than at peak times like before bed and in the morning, it was really awkward and uncomfortable to move around - everyone is on top of each other. For the price we paid I would have hoped for more space and organization instead of a free-for-all. For someone prone to clausterphobia or anxiety attacks I can imagine this situation to be quite stressful.
Overall, this was a great once-in-a-lifetime experience!
Go big or go home - get a theme suite!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.