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“Nice hotel with great customer service” 4 of 5 stars
Review of Hotel Manoir Victoria

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Hotel Manoir Victoria
3.5 of 5 Hotel   |   44 Cote du Palais, Quebec City, Quebec G1R 4H8, Canada   |  
Hotel amenities
Ranked #28 of 104 Hotels in Quebec City
Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice hotel with great customer service”
4 of 5 stars Reviewed August 21, 2014

My husband and I had booked a 3 day vacation at this hotel through AAA for the first part of August. My husband did the booking back in March and promptly forgot exactly what dates the reservation was for. We drove up to Quebec from CT via Vermont, spending the first night of our vacation in Vermont.

We got to the hotel in Quebec City on Tuesday, only to find out the reservation had been for Monday - Wednesday! The manager of the hotel quickly came out and explained that he had tried to get in touch with us, thinking that we might have gotten into an accident. Long story short, the hotel front desk worked their magic and found us a room! I do want to thank them, because I'm not sure we would have found as nice a place in such a great location. Everything about the hotel was just wonderful.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Boston
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2014

This was a last-minute choice for a one-night stay in Quebec City. The location was in the heart of all the shops and restaurants, our room was upgraded three times, and the concierge did a great job giving up tips on how to make the most out of our short stay in the city. Accommodations here were high quality.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach, Florida
Top Contributor
88 reviews 88 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 15, 2014

We chose this hotel and were so happy with everything about it. The location was great - very quiet, but walk just a little way to all the restaurants and attractions. Service was very good. Classy lobby. I was warning my husband that it was an older hotel in an older part of the city and the room might be smaller. No! we had a very nice size room with a couple chairs and a table, a desk and chair, nice size closet and bathroom, a mini fridge. WIFI was fine. Comfortable bed. Really the only thing that could have been improved was the view - we overlooked a rooftop next door. But since the building is abutting other buildings on both sides and across the street was an empty lot, I don;t think there are too many rooms with a view. We were so close to everything that we were able to go back, put our feet up and regroup every afternoon. And with all the walking and all the ups and downs of the walking that really helped. Would stay here again and recommend it highly to anyone. Oh, and it was a short (uphill, but short) walk to the bus or train from Montreal.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holden, MA
Top Contributor
60 reviews 60 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 14, 2014

We were happy with our stay here. It was much less than the Chateau Frontenac but still in the old city, albeit the end of the old city away from the Chateau (still only a 10 min walk). But it was near a great street that had restaurants and shops and gelato and bakeries. It's right near one of the gates and you can also go up the road outside the gates to other restaurants, etc. The hotel itself is old style but renovated and very updated. It is super clean. Our room was great because we had our kids with us and the beds were not in the usual side by side fashion but rather one bed was behind a wall, which allowed us to keep our light on and read after the kids went to bed. We had no view at all (just the side of a nondescript building) (room 209). The managers were exceedingly friendly and helpful. We wanted to go to Cirque du Soleil but the tickets were too pricey. The manager knew that we wanted to go and he had a group that cancelled and was offering the tickets at a discount so he was able to get us tickets for less which was great. The ice machine was on the basement floor instead of on each floor but we found we didn't need it because the room had a mini fridge. The room also had a safe. The only one negative was that when you get there, you have to carry all your luggage up a big flight of stairs to the main reception desk--there was no one to help us with that. They valet park your car and getting it when you need it is super fast. The pool was nice and warm and it has great changing rooms. Overall a very nice hotel that we would recommend.

Stayed August 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
204 reviews 204 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 14, 2014

One of the best hotels I have stayed in. Nice, vintage building with excellent support staff. We stayed on the second floor overlooking the walking street behind and it was wonderful. The room was beautiful,clean and tastefully decorated. The pool was good. Parking was off site 3 doors down and the valet service was good. I have stayed at many 5 start hotels in various places and they are all nice but I don't usually see the value in extra costs over a decent hotel but with Hotel Manoir Victoria, it was worth anything extra it cost although I don't think it did. It was also very convenient for getting around old Quebec. We never needed our car the entire stay. If ever back in Quebec City, this will be an easy choice for a return stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 9, 2014

Located on Cote du palais at Rue St. Jean. Wonderful location if you like to shop and great restaurants. All the stores are on St jean and 10 minutes to anywhere including Hotel Frontenac. We stayed 4 days and upgraded to a suite when we arrived since it was available and we got a discounted rate. King size bed, expresso machine, separate sitting area, balcony overlooking St Jean street where you could see all the action,a safe, a jacuzzi and separate shower. Yes we used them all. We had a wonderful time. Oh yes. You will enjoy the street theatre which are performers and supported by donations from the audience. They are incredible. The hotel location made all this possible.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Manoir Victoria

Address: 44 Cote du Palais, Quebec City, Quebec G1R 4H8, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Quebec City
#23 Family Hotel in Quebec City
#25 Romantic Hotel in Quebec City
#34 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Manoir Victoria 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Located in the heart of the historic, culturally vibrant and gastronomic activity of Old Quebec, Hotel Manoir Victoria extends a warm and friendly welcome in an inviting decor that was recently renovated and upgraded. With its unique European style, the 4-star hotel offers 156 rooms and suites, some of which are high-luxury units with ambiance fireplace and whirlpool bath, eight meeting and function rooms that can accommodate up to 175 people, two restaurants including the inspired cuisine of "CHEZ BOULAY - BISTROBOREAL", free wireless high-speed Internet access, an indoor pool, a sauna, a fitness centre, an Internet lounge and indoor parking with valet service. In addition, the << Spa du Manoir>> offers a full range of beauty and well-being services which, combined with an expert advice and a relaxing environment, will wonderfully complement your stay: Therapeutic massages, body treatments and esthetics care are provided with first class expertise, effective products and warm human contact. Eight (8) treatment rooms are at your disposal to relax and rejuvenate. ... more   less 
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Also Known As:
Manoir Victoria Hotel Quebec City
Hotel Manoir Victoria Quebec/Quebec City

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