Hotel is well sited near shops and eateries. Several block hike to Place d'Armes, but not the area is not as intensively "touristy".
Staff was uniformly wonderful--kind, helpful, cheerful, efficient. A 5-star staff for sure.
Decor was traditional and mostly uninspired, but very nice. COMFY beds.
The only problem we had was lack of handicapped accessibility. My husband walks slowly with a cane. There are many steps up to the main entrance. If it is open, you may be able to enter via the attached restaurant...although when they are busy they are not always thrilled to be used as a hallway. The alternative is through the garage and carwash; while this was not an elegant option, we really appreciated being allowed to use what was clearly a staff area.
Overall, we were happy with our stay, and if I were to go back to Quebec without a handicapped person, I would definitely stay here again.