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“Classic understated charm in Old Quebec” 4 of 5 stars
Review of Hotel Manoir Victoria

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Hotel Manoir Victoria
3.5 of 5 Hotel   |   44 Cote du Palais, Quebec City, Quebec G1R 4H8, Canada   |  
Hotel amenities
Ranked #28 of 104 Hotels in Quebec City
Val-des-Monts, Quebec, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Classic understated charm in Old Quebec”
4 of 5 stars Reviewed November 20, 2012

We stayed here for five days while I undertook treatment at the hospital across the street. This hotel is delightful; it has an old-style European type charm and elegance. Our room was large and very well appointed and meticulously clean. Had a couple of issues with one of the front desk staff being very rude as well as poor room service from the restaurant, but when I addressed these issues with management they were quickly dealt with. Everyone else was very nice to deal with. Even with the customer service issues I would not fail to recommend this lovely hotel.

Room Tip: If it matters you may want to ask for a room at the front of the hotel.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 8, 2012

We spent two nights at this Hotel October 11th and 12th, before boarding the Eurodam for a 12 day cruise. The location is absolutely perfect for walking around tthe Old City and is only a block from countless restaurants, pubs and shops.
Our hotel room was fairly small, however it was beautifully decorated and spotless. Service at the front desk was excellent and there was always a bellhop to carry luggage up and down the front stairs. The stairs were not a problem for us but if anyone was slightly handicapped then they are steep for sure. We had breakfast in the main dining room the first morning but it was pretty dismal, the buffet wasn't replenished fast enough so we didn't have a lot of choice, and the bill for two of us was over $50.00. The following morning we walked two minutes and found a creperie which charged less than $15.00 for the two of us - same bacon and eggs and toast. There is a Bistro attached to the lobby but looked too high end for our appetite and pocket book.
We would stay here again as the location can't be beaten and it's priced well.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rivière-Beaudette Qc Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2012

This hotel is one of the best for a stay right in the middle of the activity in Old Quebec area.

The service is 100%, the staff is very courteous and the hotel is very clean.
Huge rooms are available at a unbeatable price.
Note that the parking is a valet parking and cost about 16$ a day.

Will be back anytime with my wife.

Room Tip: Breakfast not included
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glen Ellyn, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2012

My wife, I and several friends arrived on a train from Montreal and decided to walk the block to the hotel. Try a cab, it's all uphill. When we arrived, we were greater by a friendly doorman that carried all the luggage up to the walk up lobby. When checking in, the desk clerk informed us that they needed the rooms and they had rebooked us at another hotel. To our surprise, they upgraded us to the Fairmont Chateau Frontenac, one of the most prestigious hotels in the world. The hotel even provided a taxi voucher for travel to and back from the hotel. We were returning to the original booking the next day.

Our stay at the Fairmont was as expected of a five star hotel, excellent. They even have an old greeting dog at the entrance desk. The unexpected experience was enjoyable.

Upon return to the Victoria, we were greeted with the same pleasantness as before. The room was not as luxurious as at the Fairmont, but was spacious and very comfortable. The hotel had an upscale restaurant that we bypassed for dinner, but came back for deserts. When we came back, it was jammed but they sat up promptly and the deserts where excellent.

Because of the service provided was excellent, I would highly recommend this hotel.

Room Tip: Rooms are setback from the street due to the location and configuration of the building. All selecti...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Upper Hutt
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 2, 2012

The inside steps that greet you are too steep and there was no one to help us carry up our heavy luggage.
The aircon in our room was EXTREMELY noisy and even when we complained, nothing was done.
Walls were so thin you could hear other people talking in the hallway.
Space around the bed was not enough hence bruises that stayed for weeks.
We left 3 shirts and a thin raincoat in the room and asked them to post them on to our final hotel (2 weeks away) in San Fran. Enough time you would think to post something to us from Quebec?? It did arrive but cost us over $157.
The Cherry on top of of our stay was when we got into bed on our first night. I could feel something was a little different where my feet were and when I looked was astonished to see that the bed sheet was too small and came up about 1/4 of the way up the bed. We then had to get out and remake the bed.
This hotel is not the 4 star it claims to be.

Room Tip: If you do stay here, ask for a room with a quiet air con, away from the lift area.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 30, 2012

A lovely hotel, but I feel that there are other hotels nearby with similar amenities for better value. The rooms were lovely, but a bit drafty and loud. Also, the large set of stairs at the front door makes it extremely difficult to get in and out while carrying luggage. While there are staff at the front to help, during busy times you must either wait or carry it up yourself.

The location, however, is fantastic. The old town is close by, and during Carnavale you're very much in the middle of all of the action. There are also a great number of fantastic restaurants nearby. So if you're in town for a busy vacation, the Hotel Manoir Victoria would be a good choice. However, the hotel lacks some of the elegance and charm that other places in the area offer.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2012

Check in went very smooth lots of smiles from staff, English spoken, room was ready at noon.
Room was very nice with enough space to move around. Bed was very nice after a day of walking around. Shower was hot and had great pressure. We had no problems with the stairs to the lobby but can see we're others may, note that there are stairs and hills everywhere in Quebec City.
Hotel is located just around the corner from lots of places to eat, shops, and sites. We would stay again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Manoir Victoria

Address: 44 Cote du Palais, Quebec City, Quebec G1R 4H8, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Quebec City
#23 Family Hotel in Quebec City
#25 Romantic Hotel in Quebec City
#34 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Manoir Victoria 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Located in the heart of the historic, culturally vibrant and gastronomic activity of Old Quebec, Hotel Manoir Victoria extends a warm and friendly welcome in an inviting decor that was recently renovated and upgraded. With its unique European style, the 4-star hotel offers 156 rooms and suites, some of which are high-luxury units with ambiance fireplace and whirlpool bath, eight meeting and function rooms that can accommodate up to 175 people, two restaurants including the inspired cuisine of "CHEZ BOULAY - BISTROBOREAL", free wireless high-speed Internet access, an indoor pool, a sauna, a fitness centre, an Internet lounge and indoor parking with valet service. In addition, the << Spa du Manoir>> offers a full range of beauty and well-being services which, combined with an expert advice and a relaxing environment, will wonderfully complement your stay: Therapeutic massages, body treatments and esthetics care are provided with first class expertise, effective products and warm human contact. Eight (8) treatment rooms are at your disposal to relax and rejuvenate. ... more   less 
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Also Known As:
Manoir Victoria Hotel Quebec City
Hotel Manoir Victoria Quebec/Quebec City

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