*To be fair to the hotel, I went there in summer 2009, so I do not know how much of these issues still apply*
I stayed at Hotel Universel for business. When I arrived, I noticed right away that it looked a lot more like a Motel converted to a Hotel, at least from the outside and judging by the poorly placed parking on the side of the building.
We had reservations for 4 nights. I was given a room which had AC, but was clearly not functioning properly. I was then told that someone was working on the issue. I left the whole day for my work, came back early in the evening and noticed that the AC was still not functioning.
I then advised the front desk once again who told me to wait until the next morning for someone to fix it. The next day, I left for work again and when I came back, issue was still there. I was definitely not happy about it and complained again to the front desk, who moved me to another room, who also had the issue, and bad smells. I refused the room and got upgraded to a better room with a bigger LCD TV and a hot tub. Only then, did I started to enjoy my stay.
Unfortunately, not much of an apology was given by the staff, who didn't seem to care much about my problem.
My colleague did not have these issues and her room seemed to be in a better shape.
The main reason why I am giving this hotel a bad review is because had I not been upgraded to a better room, the standard room smelled bad, looked dirty and were not very welcoming. Also, the dispositions of the bed and desk were very strange, as they used the furniture to block another door that I had in my room, that connected to the neighbor's door.
In other words, unless you get a superior room at 170$/night, you might end up disappointed.
Hopefully, these issues have been reviewed in 2012, but I probably would not take the chance to go back. Get a room at Quartier hotel, or even better at Alt Hotel if you need to stay in Quebec city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
Thank you for taking some time to review our hotel.
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It is a little bit hard for us try to find out what the problem was with your AC and your room, since you stayed here more than three years ago.
However, we appreciate your writing this review. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.