“Good hôtel in the student area, pleasant stay, awesome pool area and atrium - AVOID GRECO RESTAURANT”
It is my third stay at the Hôtel Universel Québec. It is located close to the university and the students surroundings, and close to a few bars. Hôtel has a free parking.
Everytime I rented a king size standard bedroom and I was never disapointed. They are well decorated, beds are comfotable, and they have everything you need : hair dryer, iron and ironing board, coffee machine, flat screen tv, and lots of pilows. Rooms has air conditionning but it is very noisy. Floor is made of carpet but it seems clean.
This time, the bedroom I had was a little bit run down, but nothing serious - broken hangers, scratched desk and table. There was a stain or 2 on the comforter but I took it out, it's too warm this season to sleep with one anyway - the sheets were clean though. But they should clean and inspect the white comforters.
If you book online in advance you will likely get a cheap deal - around 89$ +tx but if you book last minute the room cost can go up to around 150$ to 200$.
The best thing is the pool area - the design of the atrium is awesome. There are lots of tropical plants and tropical birds, rocks with water coming out of it, a suspended-bed hanging from logs and ropes, a cold water cave, a hot thub, and a swimming pool. The jacuzzi-part of the pool was not working, and the sprays of the cold thub were not working either. They were not working the last 2 times I stayed here either. The pool area has it's own towels, but bring your night coat if you want one the bedrooms don't have any.
The staff at the front desk is friendly and helpfull.
Overall I had a plesant stay and will come back again.
Room tip : 3rd and 4th floors do have better rooms.
Strongly avoid : the Greco restaurant next to the hôtel. I will never go there again as the food was uncooked, the staff was rude and the place was noisy as hell - very, very unpleasant. Reed the whole review in "Brochetterie Chez Greco". Bring your own food or go in the Old Town to eat - restaurants are way better out there for a better price and it's only about 10 mins drive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 3, 2012
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We thank you for your comment about our hotel. Comments help us improve our services and facilities.
We are happy to know you enjoyed all your stays with us. Of course, comforters should never have any stain: a follow up will be done about it.
About the pool area, in fact, the cold tub doesn't have any spray, there is only a fall; the hot tub has sprays. We are also really happy to know you enjoyed your experience in the nordic spa.
Thank for the comment about our staff, we will share your comment with all our employees.
Finally, please take note that we will switch restaurant in early 2013, but since then, we will do our best to make our guest's experience the best we can.
In hoping to welcome you again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.