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“Wonderful boutique hotel with a great restaurant” 5 of 5 stars
Review of Hotel Le Bonne Entente

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Hotel Le Bonne Entente
4.5 of 5 Hotel   |   3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada   |  
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Ranked #34 of 102 hotels in Quebec City
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Wonderful boutique hotel with a great restaurant”
5 of 5 stars Reviewed November 7, 2012 via mobile

Great hotel. Staff is just super. Rooms are great. Food at the restaurant is top notch and they understand customer service. Highly recommend it if you are in Quebec City. It is convenient distance to airport but quite a way from downtown. You will ned to rent a car.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, November 8, 2012
Dear value guest,
On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review. Your comments are a source of motivation for us. We look forward to seeing you soon.
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235 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
  • German first
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English first
Montreal, Canada
Top Contributor
119 reviews 119 reviews
19 hotel reviews
Reviews in 47 cities Reviews in 47 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 21, 2012

Great hotel to have a gateway without kids close to the old-Qc. We had one of the cocooning room with a great and nice whirlpool bath.

We started with a drink at the MC Lounge, very coosy. We ate at the Monte Cristo restaurant, 4 diamonds from CAA-AAA and worth it. Great service, great atmosphere and excellent cuisine from the Chef Marie-Chantal Lepage.

We had the buffet breakfast the next morning, very good!

Will return for sure!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, October 22, 2012
Good afternoon, on behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 10, 2012

Great lobby, fantastic service, but they do charge for the parking 10$ per day... even if you are out in the burbs!

Great restaurants with great service, but the hallways are old and the deco should be better, the room was poorly decorated with not enough storage for clothes, horrible shower and no flat tv.

They offer a free shuttle service to old Quebec city, but it only runs twice a day (9h30AM and 6h00PM) and you have to reserve early.

Local telephone calls are 0.75$. Nice gym and tepid jacuzzis.

For 200$ a night, you can definitely get much better elsewhere.

We will never go back there.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Top Contributor
131 reviews 131 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
118 helpful votes 118 helpful votes
2 of 5 stars Reviewed October 10, 2012

If you visit the website for Chateau Bonne Entente, any view that shows a TV shows a large flat screen. We had a CRT with a smaller screen. The pictures that show a coffee machine show an espresso machine. We had an older, regular coffee machine. The “carpet” in our room was what I can most closely describe as “burlap”—a rugged design that I’d expect to find in any cheap motel, certainly not in a 5-star. There was only one bathrobe in the closet, a “problem” immediately fixed with a phone call. There were no packets of coffee, cream or sugar, near the coffee machine. It turns out they are in the mini bar, as it was explained to us by the lady who services the mini bar but apparently doesn’t work directly for the hotel. She explained that one packet of coffee per day was free but we would have to pay if we wanted any more. The shower was quite an experience as the instructions themselves almost require a degree in geometry or something. I read them carefully but, as one of the earlier reviewers said, “you’re going to get water all over the bathroom”. And I did—a novice can’t really operate this equipment! Next was the alarm clock—one of my pet peeves. Every hotel has a different model with complex instructions. You should be able to ignore the clock if you want to. We did. And the alarm went off three or four times during the night and woke us up. Why isn’t the cleaning staff at a 5-star hotel instructed to insure no alarms are set on the clocks? It’s not difficult, people! Then we ate in the restaurant—the café part—not the fine dining area. The service was terrible and it took us two hours to eat a light meal. At this point, things changed for us and the hotel staff went out of their way to make things right so I give them a great deal of credit for that. Nonetheless, here’s the final word. This is NOT a five-star hotel, even four-stars is being a bit generous in my opinion (unless you pay extra to get into a suite--they are really nice). But one thing you CAN count on—if you have any complaints (I suggest you will) they WILL fix it. And that’s not a bad thing. The hotel would be much more “acceptable” if they’d just voluntarily give up one or more of their stars. Of course, then they’d be WAY overpriced!

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, October 12, 2012
Dear value guest,

We pride ourselves in offering an extremely large variety of rooms with rates that can fit all kinds of budgets without compromising the quality of our 5 stars service.
We are very sorry that the room you originally reserved for your 5 days stay didn’t reach your expectations.
It was a real pleasure to receive you in the Spa Suite, the suite Angelina Jolie chose during her last stay in Quebec city.

Pascale Banville
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Top Contributor
81 reviews 81 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 21, 2012 via mobile

This 5 star hotel is a must to experience. Very nice atmosphere inside and outside. Was there for business and leisure at the same time. Had a chance to try the Amerispa and the personel were really welcoming. Very great therapeutist. From the reception to the check-out, it was great. Great restaurant, great meeting rooms for convention. Would recommend this hotel. Worth the experience. One recommandation...the regular business rooms would need refresher with renovation. Had higher expectation for an hotel of that reputation. But overall, i'm an happy customer.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, September 24, 2012
Dear Guest,

We sincerely thank you for your great comments. The quality of our staff is what makes the difference between a nice stay and a great experience. They are truly our greatest pride ! We have very high standards and we are thrilled to know that they were met.

Your recommandation regarding the regular business rooms is duly noted and will be taken into consideration. We aim to offer the best everywhere, anytime and will keep working hard to achieve our goals.

Again, thank you and we hope to see you again soon.

Warmest regards,
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Calgary, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 15, 2012

This hotel is best for persons with a vehicle and wanting proximity to major highways. Historic Old Québec is a 1/2 hour drive. Our Urbania Suite was clean, comfortable and well appointed. Service from all staff members was excellent. The onsite restaurant has a limited menu - good but without the option for simple fare. We especially appreciate the fact that it is pet friendly

Room Tip: We recommend the Urbania Suites.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, September 17, 2012
Dear Guest,

Thank you so much for your wonderful comments! Our greatest pride is without a doubt our staff and the quality of service that we offer. We are thrilled to hear that those standards were met.

Due to a series of road blocks currently occuring throughout the city, the usual 15-minute drive the Old-Québec takes a bit longer. We take good notes for the limited menu and we are presently looking to add a few items.

We sincerely hope to see you again
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Calgary, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 13, 2012

Overall, the room was very nice. I am not sure if I can say this is a 5 star hotel. The hallways were quite dark however the customer service was great. The only disappointment is there shuttle service. They say they have shuttle service daily however it has very odd hours. We were there on the Labour Day weekend and it was a busy time. Sunday drive did not begin until 10 a.m. and on Monday it was 1 p.m.

The pool was small but very nice. The hot tub was very large and lots of space. We enjoyed our time in this location.

Room Tip: The bus route is next door and it takes you right down in Old Quebec.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, September 24, 2012
Dear Guest,

Thank you for sharing your thoughts on TripAdvisor: we always value guest feedback. We are glad to hear you appreciated our overall installations and that the service offered by our staff member was up to our very high standards.

Regarding the shuttle service, we do offer daily service starting at 10 am till 8:30 pm, from June 24th till Labor Day Weekend in September, which this year was pretty early. On Monday September 3rd, our schedule returned to its "Corporate hours". However, your comment will be taken into consideration while preparing next year Summer Schedule.

Thank you and we sincerely hope to see you again.

Regards,
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Additional Information about Hotel Le Bonne Entente

Address: 3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Quebec City
#5 Spa Hotel in Quebec City
#30 Business Hotel in Quebec City
#31 Romantic Hotel in Quebec City
#33 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Le Bonne Entente 4.5*
Official Description (provided by the hotel):
The Hotel Le Bonne Entente, an elegant five-star, four-diamond located in the new Business District, allows you to discover Quebec City and major attractions. The hotel will enchant you with its gardens, beautifully landscaped, swimming pool, fitness, jacuzzi open year round and Amerispa. The hotel is only 5 minutes from the airport, near Old Quebec City, and within close proximity to the museum, theatre, golf La Tempête, and skiing. Shuttle service from June 23 until September 03. Reservations are strongly recommended. ... more   less 
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Also Known As:
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy
Hotel Le Bonne Entente Quebec/Quebec City

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