Stayed one night for the Quebec Carnival. Just like a normal hotel you would think the reception is on the main floor, but it is on the 3rd floor then you have to switch elevators to go from 4th floor on. Upon checking in the kids get an essential kit (toys etc..) but they didn't have any for my kids age group. So they replaced it what they call a movie package which includes popcorn, candy and chocolate which was nice.
We had a moderoom Room #586 very modern, clean and nice. There was a unit in the closet and there was the coffee machine but you have to make your coffee elsewhere there was no plug in the closet, I think they should have put it somewhere else not in a closet. When we entered the room it was cold.
I don't like the new heating system they have, when you leave the room the heating closes, so if your gone for 5 hours, you come back to a very cold room then it takes time to warm up. Not an ideal system. Saves the hotel money but we freeze. Walking distance to the carnival activites which was great. The hotel restaurant was ok.

Weird configuration Reception on the 3rd floor ??? You need to switch elevators to get above the 4th floor a first for me...The hotel restaurant was very disappointing my order was the hamburger with cheese and bacon, the presentation had a lot to be desired, the meat had a foul smell to it, looked like was microwaved for $13.00 I expected a grilled hamburger not something that came out of the microwave oven, I got my money back but I wont eat there again.I wil say this Dominik the door man was super helpful,and professional However the receptionist Joanne I think was her name the one with the thick dark glasses should not be greeting guests very cold should be behind the sceans not your first contact when your arriving .JMHO

Spent a long weekend at the Delta recently to take in some of the Carnivale festivities. The location was great for us as it was situated in between the Carnavale grounds and the old town.
We had a king room which was recently renovated and offered all the amenities one would expect. It was also clean and the hotel itself was quiet.We were lucky enough to get a great deal through a third party internet site so the hotel was well worth the rate we paid.
We were quite disappointed by the poor customer service provided by the front desk staff. Questions were answered but not without a healthy helping attitude and condescension. We figured out quickly that we could get a lot more done, and cut down on the frustration, by just avoiding them all together.
Like I said- great hotel, disappointing customer service.

Stayed 3 nights in recently renovated signature section, which allows to use a private lounge where you can have a well stocked continental breakfast as well as cocktails with cheese, pate and finger food from 17h to 19h (alcohol beverages not included), all in a lounge with a view of the city Extremely attentive personel (not just at the lounge). Rooms are not huge but nevertheless very comfortable and perfect if you want to be away from the noise as only signature guests have access to these floors (11th and 12th).

The price (at least at the ned of January ) was quite reasonable and the hotel is well located to either attend a meeting at the congress centre, walk to Old Quebce or the Grande allée.

Overall an extremely pleasant stay and I would warmly recommend this hotel

Ex