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“Nice big, clean, comfortable rooms” 4 of 5 stars
Review of BEST WESTERN PLUS City Centre/Centre-Ville

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BEST WESTERN PLUS City Centre/Centre-Ville
3.0 of 5 Hotel   |   330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada   |  
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Ranked #43 of 104 Hotels in Quebec City
Buffalo, NY
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
“Nice big, clean, comfortable rooms”
4 of 5 stars Reviewed January 14, 2014

Going to Quebec City in January isn't going to be a warm affair. I'd have to stay it was a true pleasure getting back to the room after walking around in the freezing rain/snow. It was so nice and comfortable; the bed was great; lots of pillows, big and comfortable. Everything was pleasantly updated and clean.

The location wasn't bad, but it could have been better. I would have liked to be closer to the old city; but it is nice and close to some of the less touristy areas of the city. Parking was super annoying, but they did have valet, so I can't complain that I'm too cheap to use it! Also, no free breakfast never makes friends w/ me.

Room Tip: The 6th floor is the newest, and apparently recently added.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 16, 2014
Bonjour!

Thank you for taking the time to post your review concerning your stay at the Best Western Plus City Centre Quebec. We are glad you enjoyed your stay with us. As a matter of fact, the importance of a clean and well-maintained hotel has become the number one priority for guests, just like you. We take several steps to ensure to deliver clean room daily, so guest can enjoy the comfort of our room free of mind. As the service, cleanliness is one of our most important priority and we are very proud to read that you enjoyed the quality of our establishment! Be sure I was very pleased to share such good comments with our front desk and housekeeping staff, which strive daily to offer our guests the most amazing stay as possible. It is very important for us to provide our guests an experience that exceed their expectations and always improve our level of performance! Also, I am very happy to read that you enjoyed our locally manufactured Essentia memory foam mattresses! Their Memory foam sleep are designed so that each layer of foam and latex within the mattress work together harmoniously to create a unified surface that interacts intrinsically with the human body ensuring the best possible sleep surface. Moreover, as Quebec citizens we are used to the cold season. However, we do understand that the winter season may be very hard to enjoy for tourists and travelers. Nevertheless, great activities as the Quebec City winter Carnival,, the Ice Hotel and multiple Ice rink and sports activities sites are very good reason to give it a shot! As you mentioned, parking in Quebec City is hard to find, especially during the cold season due to snow removing operations. This is mainly why we are offering a 22$ plus taxes valet service parking. Including the in and out privileges, this option is, according to us, the easiest, most secure and cheapest parking solution in the downtown area. It was a pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it.
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709 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Amherstburg, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 14, 2014

Once again staying at this hotel was our best choice. Rooms were clean and good looking. We had free vale parking and great service. We shopped around for a great rate and they delivered. TV screens were nice and large with great colour that the kids enjoyed before going to sleep. Perhaps this should be a five star hotel.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChantalB330, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 16, 2014
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Customer service is one of our top priorities and when we receive comments such as yours, it confirms that our efforts are not made in vain. Also, I would like to precise that we are offering a valet service parking that cost 22$ + taxes per night. Due to our central location, free parking is hard to find and we believe our valet service provides the best simple and secure option for your car, with unlimited in an out access. This option is absolutely not mandatory and we are very pleased to help or guests, upon check-in, to find other parking options around the hotel. However, please note that, since we are located in one of the main areas in Quebec City, free parking is usually not an option. As well, as you mentioned, we are located in an incredible district called Nouvo St-Roch. This new touristic destination is born in a dynamic sector of the capital, 1.2 Km away from the Old Quebec City. Our sector was the old working class neighborhood now reborn as center stage for the city’s artistic events and as a cultural hub. The design of this commercial artery allows visitors to discover a pleasant and innovative real life environment. Restaurant of all styles and prices in addition of a host of different boutiques are located on the popular St-Joseph Street, within five minutes walking form our hotel. Again, thank you for a most generous review. It was a true pleasure to have you stay with us and we hope you will stay with us the next time you are in Quebec City.
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Montreal, Canada
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 7, 2014

We stayed one night in mid november at Best Western Plus in Quebec. We chose an executive room, primarily because of the updated bathroom. Staff was really nice, friendly, helpful and profesional, check-in and check-out were easy to do and fast. The room was nice and clean, typical of best western, but with a great shower! Breakfast, included in the room, was plentiful and good. The only downside I can think of is that it was a very cold night and the heating system, while sufficient, was a bit noisy. And the corridors of the hotel were quite cold.

The hotel offers a valet parking which I recommend if you're planning to use your car. There are parkings around the hotel, but you'll have to pay everytime you park your car, while you pay the valet parking only once.

The hotel is well located if you're going to see a show at Expocite, or if you want to explore the city and the old Quebec. In cold weather, the hotel might be a little far from the more touristic area. But, since it is not located directly in the touristic zone, you get to experience another side of Quebec.

The hotel is very well priced and I would stay there again without hesitation.

Room Tip: Rooms not facing the main street are probably quieter.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 9, 2014
Bonjour!

Thank you for your great review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. I am glad you enjoyed our efficient and multilingual staff. Service and cleanliness are very important for us, as when such good comments come, we are very proud to share them with our entire team. Your contribution to our team motivation is really appreciated! Also, as you mentioned, we think that our 22$ flat per night valet service parking solution provides the best simple and secure option for your car, with unlimited in an out access. I would like to precise that our valet parking is absolutely optional, not mandatory. If you prefer self-parking, you may choose from one of the many public parking surrounding our hotel. Price may vary from one to another and may involve a few minutes’ walk to get the car each time you need it. Moreover, our strategic location offers our guest a prime location to visit the Old Quebec City, as well as the Nouvo St-Roch district, the Quebec City Old Port and even more. We are very proud of our beautiful city, and even if the winter weather is not always lenient, Quebec City is an amazing place to visit, especially with the Quebec City Winter Carnival coming up! For Tripadvisor readers, if you are looking for a full breakfast included rate, as Madame mentioned in her review, we effectively have an onsite restaurant which offers breakfasts and dinners! Since our restaurant has been recently completely renovated, you may now enjoy a “breakfast rate” when booking on the Best Western International website or directly with the hotel reservation personnel, for the same rate as the regular one. You are then provided with an exquisite complimentary full American breakfast, which value up to 15$ per person plus taxes! On top of this offer, you may even get a 10% discount if you are AAA/CAA member! This way, you will enjoy a good breakfast without worrying about the winter weather! Again, thank you for a most generous review. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City.
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Hudson, Florida
Top Contributor
104 reviews 104 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 7, 2014

We booked this on the "name your price" option through Priceline and got an excellent price. Since we had no idea about the hotel, we only booked for two nights, in case it didn't meet our needs. We arrived in a snow storm and valet parked the car. Staff was very professional, spoke fluent English, and the check in was quick and easy.

We were placed in a room on the first floor, off the lobby, with a view of the front entrance and valet parking. Somewhat noisy, but a nice room with a fridge, coffee maker, etc. Nice bed, very comfortable. No waiting for the elevator.

After the first night, we decided the location was good and the hotel very nice, so we would stay an additional two nights and they were gracious enough to give us the original Priceline rate for the entire stay. We had to move to a different room since they were so crowded, which was fine with us. We moved to the 4th floor in business class and had a much larger room with better amenities. The hotel appears to have been remodeled recently as the entire facility is very modern.

The hotel restaurant, Bistro Le 330, was very nice. Good food and service. Reasonable prices.There is a coffee shop in the hotel, Café In, that had great pastries and hot chocolate. We had breakfast there each day due to the snow and extreme cold outside. Ate at La Piazzeta which was just around the corner. Excellent pizza.

Since it was so cold and snowy, we left the car in the valet parking for the 4 days we were there. There was self park in the area, but with the plowing going on, cars were being towed. We felt it was easier to pay the extra money and take cabs. Valet people were very good.

The hotel is central to everything, but still a bit of a walk uphill to the old city. We took a cab everywhere. Many days the temp was below zero F, so it was just too cold for walking. Seems like a taxi to anywhere in the city was between $8 and $10. Most cabs took credit cards and the drivers spoke English.

The neighborhood seemed to be very safe. Lots of people out walking around, even in the cold. There is a library, some theaters, a drug store, several restaurants, etc. in the immediate area. We would definitely stay here again when we are in Quebec City.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 9, 2014
Bonjour!

Thank you for your great comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. Your feedback is very much appreciated as we take this information in consideration to analyze our performance and, eventually, take measures to recreate an enjoyable experience for each of our guests. Pleasing guests is our #1 goal! As you mentioned, we offer multiple room categories, constantly renovated and renewed, part by part, to improve our guest comfort and satisfaction. All of those offer the same level of quality and cleanliness and offers standard high quality natural memory foam mattresses, mp3/ipod compatible radio-clock, synthetic duvet comforter to name only a few. However, Business Class and Executive categories offer you that little plus most of people are looking for! When staying in a business class room, you are guaranteed to be on a higher floor and be provided with a mini-fridge, a Keurig coffee maker, bathrobes and deluxe amenities as well. If you are looking for more luxury, an Executive room is for you! These rooms are located in a private section of the hotel and offer the same benefits as the Business Class but the main advantage is the exclusive extra-large deluxe glass shower with rain shower head. It is a must! When you are reserving by such opaque website as Priceline, the Traditional rooms are the only room category available for online. Although, when the availability permits it, we like to upgrade guests to either business class rooms or executive class rooms! Moreover, our great on site restaurant “Le Bistro Le 330 and its trendy décor, offers a good and affordable North American meal besides the legendary Quebec Hospitality! Again, thank you very much for taking the time to provide us with your feedback, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre the next time you are in Quebec City.
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Moncton, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 2, 2014

Staff at this hotel are warm and friendly (despite the bitter December cold and snow outside) and that includes the valet service.
Great location - very close to downtown and all attractions including Old Quebec.
Beds are super comfortable and I had a fantastic sleep.
I would highly recommend this property for anyone visiting Quebec City.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 9, 2014
Bonjour!
Thank you for your great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. I am glad you enjoyed the walk to the old city area. We are very proud of our privileged location in the city, making almost all of Quebec sight and attractions easy to reach for our guests by walk. We are indeed perfectly suited to discover the old walled city, which is 1.2 Km from the hotel or about 15 minutes walking distance, but also many other winter interests areas as the Petit Champlain district and the brand new Skating ring on the Abraham Park. Also, be sure I was very pleased to share your good comments with our entire team. Since the service is our first priority, we are continuously improving our level of performance to offer our customers the most amazing experience as possible and we sincerely thank you for your appreciation. Again, thank you for your good comments and recommendations. It was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Quebec City. We look forward to it!
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2013

The location is good. 5 minutes drive to downtown/old town. 20 minutes walk to downtown.
Rooms are clean, service is great.
Rooms are spacious.
As a frequent traveler, I would say it is one of the best hotels from money/value perspective.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 8, 2014
Bonjour!

Thank you very much for this very positive review on your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. Your feedback is appreciated. Indeed, our staff is always willing to suggest must see attractions, activities to do, events to attend and give information on how to get to it. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job . Our great location effectively offers a good opportunity to visit the Old Quebec City for all travelers, as well as the Old port of Quebec and more local areas as the St-Joseph Street. Even for those who do not want to walk or drive, the Old Quebec City is easy to reach using the public transportation. For only 3$ per person, and couple of steps to reach the corner of the street, you will get directly to the Old Québec City without any problem! Again, thank you very much for taking the time to write this review. We would be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it!
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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2013

I took a winter trip to Quebec and wanted a hotel within walking distance of Old Quebec because I knew it would be pretty cold. It was about a 10-15 minute walk (not bad at all) and by the second day I had the route from the hotel to Old Quebec memorized. The area is nice and I felt safe walking around at night. The hotel staff was very friendly…my French is extremely limited as I only took a few classes in college, so I was relieved when I discovered that the staff (much like most other people in Quebec) also spoke English.
Hotel dinner was a bit pricey (as they usually are) but the waiters made it worth it…they were awesome and hilarious and took the time to give us some tips on seeing all of the best parts of Quebec.
Quebec is very beautiful in December and this hotel was clean, comfortable and in a convenient location. It is about $20/night for valet, which is well-worth it especially in winter when the snow just covers your car (they scrape it off for you). If I ever find myself in Quebec again I will be sure to stay here again!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, January 8, 2014
Bonjour,

Thank you for taking the time to post your review concerning your stay at the Best Western Plus City Centre Quebec. We are glad you enjoyed your stay with us. As a matter of fact, the importance of a clean and well-maintained hotel has become the number one priority for guests, just like you. We take several steps to ensure to deliver clean room daily, so guest can enjoy the comfort of our room free of mind. As the service, cleanliness is one of our most important priority and we are very proud to read that you enjoyed the quality of our establishment! Be sure I was very pleased to share such good comments with our front desk and housekeeping staff, which strive daily to offer our guests the most amazing stay as possible. It is very important for us to provide our guests an experience that exceed their expectations and always improve our level of performance! Concerning the valet service, our 22$ plus taxes per night valet service provides you a simple and secure place to park with unlimited in an out privilege. This option, especially during the winter time, is the easiest solution to avoid guests from struggling to find parking. However, I would like to precise that the valet service is absolutely not mandatory. It was a pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it.
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Additional Information about BEST WESTERN PLUS City Centre/Centre-Ville

Address: 330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Quebec City
#44 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS City Centre/Centre-Ville 3*
Number of rooms: 177
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located 0.5 kilometers from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
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Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
BEST WESTERN PLUS City Centre/Centre-Ville Quebec/Quebec City

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