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“great location!!” 4 of 5 stars
Review of BEST WESTERN PLUS City Centre/Centre-Ville

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BEST WESTERN PLUS City Centre/Centre-Ville
3.0 of 5 Hotel   |   330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada   |  
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Ranked #40 of 102 hotels in Quebec City
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
“great location!!”
4 of 5 stars Reviewed September 23, 2013

It was my first time in quebec!It was a great experience. The staffs no doubt were kind and helpful right from the start till the end of our stay. We were suggested by the guy on the front desk to go to few must go places like island d'orleans even gave us a map!Great location, close to good restaurants,shops and just few minutes drive to old quebec.our rooms were neat and clean just as we expected.Beds were comfy,was provided with all the needs. But one of my concern was the air con it was going on and off making us all a little uncomfortable in the middle of the night specially early in the morning it was off for quite long but overall it was great would love to come back!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, October 3, 2013
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is always gratifying to know that our performance was effective and appreciated. I am very happy to read that you enjoyed our “kind and helpful” staff. We strive on a daily basis to ensure that our staff always takes time to interact with guests in proposing activities, suggesting restaurants, showing directions, etc. As always, I am proudly passing on your comments to the entire team knowing that it will serve as an inspiration to continue our constant efforts. Indeed, Orléeans Island is just gorgeous, especially during fall season with all the trees changing color, apple picking orchards, wineries, cider mills and many other various artisans. What a great pretext to discover the country side of Quebec City! And it’s only 15 minutes’ drive from our hotel. So there is no reason to skip it! Again, thank you very much for taking the time to provide us with your feedback. It was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Quebec City.
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590 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 20, 2013

We stayed at this hotel for 3 nights and loved the location. It is about a 20 minute walk to the old part of the city. We used the bus as it was raining. The 801 bus stops about a block away from the hotel to go to the old section and the return 801 bus stops at the corner of the hotel. It is $3, coins only and exact fare. The restaurant is in the basement and the breakfast was good. Parking is valet only but the $22/day allows for in and out with no extra charge.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 26, 2013
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am happy that you enjoyed our Bistro le 330 for breakfast. Next time, try our Bistro Le 330 at night! Our new restaurant has a chic and trendy decor, a relaxed atmosphere, an attentive service and serves Americanized comfort food with a few intrusions of classic French bistro items. Also, it is true that the public bus (RTC) is a very good option, especially on rainy days, to go to the Old City from our property as it passes right in front of the hotel and costs only 3$ per adults and free for children under 5 years old. And, on weekends, children under 11 years old travel for free when accompanied by an adult. If you plan multiple commutes on a same day, a daily bus pass can be purchased at 7.25$ per person with unlimited access throughout the same day! Moreover, be aware that a taxi cab ride from our hotel to the entrance of the Old City cost about less than 10$ because the ride is 3-5 minutes long to make the 1.2 km (0.75 mile) that separates us from the Old CIty. It is even more interesting when you are sharing it. So depending on guests needs, both taxi cab and public bus transportation are cheap solutions if you prefer not to walk. Once again, thank you very much for your contribution. It was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Quebec City!
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Clearwater, Florida, USA
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013 via mobile

Drive up to the doors and we were met by the door man. Went inside to check in and it was a great experience. The young man knew everything I asked him. Wheat up to the room and it is beautiful. Looks like it was just redone. I would give this hotel at least four stars.

Stayed September 2013, traveled as a couple
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Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 26, 2013
Bonjour!

Thank you for your great comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them on tripadvisor. In fact, according to the Quebec Tourism Office, we are classified a 4 star hotel. And according to the CAA /AAA associations, we are classified 3 diamonds. Indeed, we continually renovate and renew our decor, part by part, every year, focusing on comfort and practical classic features for travelers in order to always improve ourselves. Cleanliness and guest service being our top priority, we can honestly say that we deserve our 4 stars! We are also happy that you liked our great staff members. We appreciate your patronage and hope you will stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City.
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Quispamsis, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2013

My boyfriend and I checked in to the hotel to find out that we had been upgraded free of charge to the executive-class section of the hotel. Our stay was off to a great start! Wonderful little bar, cafe and restaurant on site. It's close to restaurants and shops, but about a 20 minute walk to Vieux Québec. Really friendly staff, beautiful hotel. Would stay here again!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 18, 2013
Bonjour!

Thank you for such a positive review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your good experience with the community. I am passing on your comments to all the team, knowing that it will serve as an inspiration to our staff to continue their efforts. I am glad you enjoyed your stay with us and we are sincerely happy to know that you would stay with us again the next time you are in Quebec City. We look forward to it!
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Houston, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2013

We arrived at the hotel around 9:30 pm and were tired after flying all day. The hotel restaurant was open until 10 and that was great. We enjoyed the restaurant with the soaring ceilings and the food was fine. Then it was to bed (very comfortable) and next morning headed out for the ship which was just a few miles away. This was a clean, quiet and convenient hotel for what we wanted and much less pricey than others nearby.

Room Tip: We were on the 5th floor and it was very nice.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 17, 2013
Bonjour!

Let me start by thanking you for your great review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. It is always gratifying to know that our performance was effective and appreciated. Indeed, our hotel is ideally located for a “perfect overnight before cruise”. We are located only 2km from the Cruise Terminal, 1km from the train and bus station and 15 km from the Jean Lesage International Airport. So, weather you are starting or ending a cruise in Quebec City, it is very easy to commute and get rest at our hotel. It may take you about 25 minutes to walk from our property to the Cruise Terminal. And if you prefer not to walk, you may take the public transportation for a 10 minutes ride or take a taxi for a 5 minutes’ drive. I am also happy to read that you enjoyed your late meal at our restaurant Bistro Le 330. Once more, I am grateful that you let us know of your satisfaction. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it!
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Winnipeg, Manitoba, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2013 via mobile

We stayed three nights here starting out on our honeymoon. The staff were kind and helpful and the location was good but the room was small and had a musty smell. The food in the restaurant was not very tasty and we were very disappointed with the fitness room. The equipment was sparse and broken. We will not stay here again.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 17, 2013
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. First of all, let me start by congratulating you on your recent wedding! We wish you all the best. Now, concerning your comments, I am disappointed to read that your stay didn’t live up to your expectations. Please accept our sincere apologies. Be assured that your comments have been transmitted to relevant managers for a follow up. We invite travelers to note that our front desk clerks will always be pleased to mark down your preferences concerning the room (size, view, floor, etc…) upon reservation and we will always do our best to meet these demands when availability allows us to. Since there is someone to answer your request in the hotel 24/7, do not hesitate to contact the front desk if anything can be done for you upon check in and during your stay. If we knew that your room was not to your satisfaction, we would certainly have done something for you. This being said, we appreciate your patronage and hope you will stay with us at the Best Western Plus City Centre Quebec the next time you are in Québec City. I can assure you we will do everything we can to make your stay a happy and a comfortable one. Best regards.
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Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2013

This is a standard best western, maybe slightly better than average. The staff was friendly, the room clean and the valet parking was reasonable. Our room was in a terrible location, right off the lobby and next to the area where taxis and buses pulled up all night. Otherwise, it's in an ok location, walking distance to the old city and some good restaurants. If I was in Quebec again I'd stay somewhere with a little more character, but this place works if you just want a place to stay a night.

Room Tip: Stay on a higher floor if possible, its quieter and more of a view.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, September 13, 2013
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them on Tripadvisor. Indeed, the Old City has many charming hotels, mostly inns, B & B and hostels, that have a lot of character and historic feel. On our side, even if we continually renew our decor, our style is rather conservative and classic and could never compete with centenarians buildings that abound into the walls of the Old City. In fact, Best Western hotels have been divided in 3 different banners to better suit guest’s expectations; “Best Western”, “Best Western Plus” and “Best Western Premier”. “Best Western” properties are those with amenities and characteristics for guests seeking more than satisfaction of basic travel needs, “Best Western Plus” are those providing guests with a more upscale experience emphasizing consistency of concept throughout and “Best Western Premier” are the properties possessing a conspicuous atmosphere of refinement and style. And concerning the view of the room you stayed in, we invite tripadvisor readers to note that it is always a pleasure four our front desk clerks to mark down our clients preferences concerning the preference of the room upon reservation, check in or even upon check out in the offing of a future stay. We will always do our best to meet the demands of our guests. Finally, we thank you once again for your contribution. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards.
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Additional Information about BEST WESTERN PLUS City Centre/Centre-Ville

Address: 330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Quebec City
#34 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS City Centre/Centre-Ville 3*
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located 0.5 kilometers from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
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Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
BEST WESTERN PLUS City Centre/Centre-Ville Quebec/Quebec City

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