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“An outstanding stay” 5 of 5 stars
Review of BEST WESTERN PLUS City Centre/Centre-Ville

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BEST WESTERN PLUS City Centre/Centre-Ville
3.0 of 5 Hotel   |   330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada   |  
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Ranked #37 of 97 hotels in Quebec City
Toronto, Canada
1 review
“An outstanding stay”
5 of 5 stars Reviewed November 15, 2012

This hotel is special. In the heart of lower town, it is steps from superb shopping and walking experiences, and a chocolate shop that you will want to visit time and again. What really makes my stays here memorable are the superb staff. The concierge attendants are charming and efficient. I've encountered none better elsewhere. The hotel staff are also first-rate. I've stayed three times in winter, summer, and fall, and only wish that I could visit more often.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 21, 2012
Bonjour!
Thank you very much for taking the time to post such a positive review concerning your recent stay with us at the Best Western Plus City Center. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to recreate “outstanding stays” for each of our guests. I am glad that you liked discovering the Nouvo St-Roch District. It is a new tourist destination born in dynamic sector of the Capital, on the sidelines of Old Quebec. Our sector was the old working class neighborhood now reborn as center-stage for the city’s artistic events and as a cultural hub. Restaurant of all styles and prices in addition of a host of different boutiques are located on the popular St-Joseph Street, within five minutes walking form our hotel. Since you visited us during winter, summer and fall, maybe next time you could visit us in spring for late season ski or even visit a Sugar Shack! There are unique activities to do during each season. It was a true pleasure to have you stay with us and we are sincerely happy to know that you will visit us again the next time you are in Quebec City. We look forward to it!
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552 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2012 via mobile

I stayed 3 nights here with my husband while attending a conference. We booked through hotwire and I was very pleased with the quality considering the price we paid. We had a two queen room, it felt a little cramped but the beds were very very comfortable!! The bathroom was spacious and very nice. The whole room was clean. I would avoid the first floor as it got a little noisy at times. I would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 21, 2012
Bonjour!
Thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center Quebec. Your feedback is very much appreciated and we are glad that you are recommending our hotel to other travelers. Indeed, great cheap rates can be found on third party web sites such as hotwire. If you are looking for quietness and comfort, I invite all trip advisor travelers to try our business class rooms or our executive rooms that offers mini-fridge, bathrobes, Keurig one-cup coffee maker, and high floor guaranteed. If you book through a website where you cannot choose those room categories, you may simply contact us directly and pay a little extra for the upgrade when available. Also, if you decide not to book online and contact us directly for your reservation, ask us about our different promotions and packages available. Great deals are also offered! Again, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City.
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Ottawa, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 10, 2012

We travelled here with our two dogs by car from ottawa. The hotel was easy to get to by car and the valet parking service is fantastic. Only $20 per night with unlimited in and out privileges.
Rooms are clean, spacious and quiet. Beds are firm with warm blankets that are covered with washable duvet covers. Keurig coffee machine and mini fridge.
Pet friendliest hotel I've visited! Note that if your dogs are left unattended in your room, the room will not be cleaned. Which is understandable, since they don't know how your dog will react and liability etc.
Room service is good and fast. Local calls and wifi are free.
Walking distance to old quebec.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 21, 2012
Bonjour!
Thank you for your most complete review about your stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it. Your description of our rooms and services is very flattering. It is always gratifying to know that our performance was effective and appreciated. As a Pet Friendly Hotel, we are glad to provide a nice environment to pets and their owners. We understand that it is not easy for people to travel with their pets. This is the reason why we provide our guests with a doggie welcome kit that includes a bottle of water, a bag of kibble food, a biodegradable serving dish, some waste pick-up bags and baked cookie treats! We are also glad that you appreciated our valet service. We believe we offer the best solution for parking in the area. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it!
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nanaimo
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 27, 2012

Ok,the room wasn't too bad and the staff were pretty good.Several problems,though.First time ever that a BWH refused to accept my points card.They say it's because I booked through a travel.site (I've done this before?.I did this because BWH refused to honour there pledge of giving the lowest price.Another problem was they charge for breakfast!They tell you it;s available when you book and then when you get there you find out it's not free like most other places.More insulting is they offer a 14.95 buffet...Another problem occurred when I checked in and I questioned the noise out front and was reassured all would be well.Not so,there's about 15 buses passing{ bus loop) in front of the hotels narrow one way street.I think you'd be better off picking another hotel!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodation, service and consideration we pride ourselves in. All Best Western hotels follow the same rules and regulations regarding the Best Western Reward points program. If you booked the same way as for previous stays, there is no reason not to get your points. I sincerely apologize if it is the case. In fact, some online travel site booking are eligible for BWR points and some aren’t. For example, third party billing web sites such as Priceline, Expedia, Hotwire or Travelocity are not eligible as you don’t pay the hotel directly. For more details, you may visit the Best Western Reward website. Rules and regulations are well detailed and all Best Western hotels must comply. If you booked a qualified rate and would like to claim your Best Western Reward Points, I invite you to log into your account and filling out the “Missing Points or Airline/Partner Rewards Discrepancy Request” and you will get assistance in getting credit for that stay. We appreciate your patronage and hope you will stay with us at the Best Western Plus City Centre Québec the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a comfortable and happy one.
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Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2012

Perfectly fine hotel - friendly staff, decent location (would be better a little closer to the old town or upper town), large room and relatively modern decor.

Don't pay list price - you can grab rooms via Priceline and perhaps Hotwire too.

We stayed two nights; first night in a room facing the atrium (2nd floor) and the second night on the 5th floor, facing the street.

-1 star for the first night...room was super hot, and the thermostat was useless. Windows didn't open as they faced the atrium. We complained, and were moved to the nicer "business" rooms on the 5th floor. Quieter, individual heating/cooling unit in each room, and windows that open. Call in advance and ask for a room on the 5th or 6th floor.

Room Tip: Get a room on the 5th or 6th floor, facing the street.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour,

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am happy to read that overall, you consider our property as a “good hotel”. Concerning our inside rooms overlooking the atrium; they are not commonly hotter or cooler than other type of rooms but it is true that they don’t provide an opening window. I would like to point out to all tripadvisor followers the fact that there are only 30 out of 180 rooms in the hotel facing the atrium. Since it is always a pleasure for our front desk team to note any request from our clients concerning the view, or anything else, please don’t hesitate to make any particular request by calling us prior your arrival. Our business rooms are indeed a must for quietness and comfort! We apologize for any inconvenience you experienced and hope it will not keep you from coming back again the next time you are in Quebec City. We look forward to it!
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Tillsonburg, Canada
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 24, 2012

We were part of a bus trip and the company chose this place. Its location was good. The only problem was the front entrance was on a narrow one way street and therefore in order to enter and depart our bus we had to step out into traffic. The room was comfortable and very clean.The room was dark and you had to have many lights on. Breakfast was supplied as part of our deal, It was very good. We ate dinner one night at the hotel and it was okay, but service was slow.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour!

Thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center. I am glad you liked our “nice place”! As bus trip travelers are an important part of our clientele, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to suggest Tripadvisor readers to reserve your evening meal at our Restaurant Settimo Cielo! upon arrival or as soon as possible. It is the best way to secure availability at the restaurant for having a great meal. Also, I invite everyone not to hesitate to guide your waiter on which kind of service speed you would are expecting, weather you are in a hurry or would like to relax and enjoy the moment. This being said, your comments have been passed along for further follow up with the restaurant management. We will be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a happy and a comfortable one!
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Laval, Canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 22, 2012

I was in Quebec for business in October. My experience at the Best Western was great! The staff was really friendly and efficient. They were proactive, smily, professionnal, etc. The Wifi is included in the price of the room. The room was clean, nice and confortable. The bathroom was also pretty clean. I did not have the change to try the restaurant but the food they were offering really looked good!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour!

Thank you very much for your comments concerning your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them since it is always gratifying to know that our performance was effective and appreciated. I am grateful that you let us know of your satisfaction. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec soon. Next time, remember to try our Restaurant Settimo Cielo! or our brand new coffee shop and wine bar Café-In!
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Additional Information about BEST WESTERN PLUS City Centre/Centre-Ville

Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
BEST WESTERN PLUS City Centre/Centre-Ville Quebec/Quebec City
Address: 330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Quebec City
#36 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS City Centre/Centre-Ville 3*
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located 0.5 kilometers from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
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